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+--- Thread: Companies With 24 Hour Customer Support? (/Thread-Companies-With-24-Hour-Customer-Support)
Companies With 24 Hour Customer Support? - critikal17 - 01-17-2020
I find that I like to SE late at night, when most of my daily tasks are completed.
Here are the companies I know that have 24/7 customer support lines:
Dell
Amazon
HP (for certain product lines)
Any more?
RE: Companies With 24 Hour Customer Support? - Jerban - 01-17-2020
(01-17-2020, 04:15 AM)critikal17 Wrote: I find that I like to SE late at night, when most of my daily tasks are completed.
Here are the companies I know that have 24/7 customer support lines:
Dell
Amazon
HP (for certain product lines)
Any more?
US timezone?
RE: Companies With 24 Hour Customer Support? - critikal17 - 01-17-2020
(01-17-2020, 11:20 AM)Jerban Wrote: US timezone?
Personally, yes I am in the US. However, the very nature of 24/7 means time zone shouldn't matter so I don't understand the point of the question.
RE: Companies With 24 Hour Customer Support? - Jerban - 01-18-2020
(01-17-2020, 08:19 PM)critikal17 Wrote:(01-17-2020, 11:20 AM)Jerban Wrote: US timezone?
Personally, yes I am in the US. However, the very nature of 24/7 means time zone shouldn't matter so I don't understand the point of the question.
Well, you also said you tended to se'ing by night time, so i assume some EU business' could be of interrest if it fits the timezone. To be fair i dont know of many companies even big established that want to pay money for 24/7 customer support.
RE: Companies With 24 Hour Customer Support? - critikal17 - 01-18-2020
(01-18-2020, 12:21 AM)Jerban Wrote: Well, you also said you tended to se'ing by night time, so i assume some EU business' could be of interrest if it fits the timezone.
Ahh now I understand. You're right, I should check out some EU based companies.
(01-18-2020, 12:21 AM)Jerban Wrote: To be fair i dont know of many companies even big established that want to pay money for 24/7 customer support.
While true for a lot of companies, ones that contract their support through Zendesk or other third parties are often much more likely to offer 24/7 support, in my experience.
RE: Companies With 24 Hour Customer Support? - mothered - 01-18-2020
(01-17-2020, 08:19 PM)critikal17 Wrote: However, the very nature of 24/7 means time zone shouldn't matter so I don't understand the point of the question.
Generally speaking, yes but It's not always the case for every country.
For Instance, In my locality, Dell's customer support (phone & chat) Is 8:00 am – 11:00 pm weekdays, and 9:30 am – 5:30 pm on weekends.