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+--- Thread: Logitech Problem (/Thread-Logitech-Problem)
Logitech Problem - elvis - 11-03-2019
Hello guys , i get more than 15 product from Logitech before , but after they have change their policies ( their new ticket system ) I failed Last 3 times it never happened before , I think we must think another ways to fix Logitech new system. I will tell this all 3 se progress
1st : Phone call , rep create account for me (fresh email) and ask me a some photo of product , PoP , why first seller did not help me? I gave everything her want. After , ask a photo of a/n and hand written ticket number , I gave it what her wants again , after that auto answer came , your request transferred to another department to further action , it can be take 1-7 days , hope you will get your replacement . BOOM ! I always get my replacement after this e-mail but this time they request from me a proof of destruction video?!? I failed. I tried corrupted video and fake YouTube link , tried photoshopped photo of PoD but they always wants ‘video of PoD’
2nd time : Create a ticket , fill all information and ask request , first they want only s/n and PoP , after they want why first seller did not help me And photo of product with s/n + hand written case number , after they want Proof of product issue in a video . I did all these step , after then I received auto answer again , transferred to another department bla bla bla , at this time they wants proof of destruction again ?!?
3rd time : I tried on g910 which I own now. I give every detail , high quality picture of products from different angles , hq picture s/n + hand written case n. + legal PoP , 2 different video which include problem of the device with s/n and hand written case number after all that again I receive auto answer mail but again I failed they wants deactivate (destruct) my keyboard permanently.
Guys is there anybody having problem with Logitech like me about last 2-3 months??
Can they blacklist my addresses and phone number or other information? why this happening ? What can I do with last step?
RE: Logitech Problem - moneymaker6660 - 11-03-2019
(11-03-2019, 02:42 AM)elvis Wrote: Hello guys , i get more than 15 product from Logitech before , but after they have change their policies ( their new ticket system ) I failed Last 3 times it never happened before , I think we must think another ways to fix Logitech new system. I will tell this all 3 se progressYes, I have had this problem with g933 and the steering wheel, I temporarily ordered myself the two items only for picture purposes and they kept saying the device has already been registered to an account. I got frustrated and I left it. It's been going on for a while now. If you have any updates let us know sir.
1st : Phone call , rep create account for me (fresh email) and ask me a some photo of product , PoP , why first seller did not help me? I gave everything her want. After , ask a photo of a/n and hand written ticket number , I gave it what her wants again , after that auto answer came , your request transferred to another department to further action , it can be take 1-7 days , hope you will get your replacement . BOOM ! I always get my replacement after this e-mail but this time they request from me a proof of destruction video?!? I failed. I tried corrupted video and fake YouTube link , tried photoshopped photo of PoD but they always wants ‘video of PoD’
2nd time : Create a ticket , fill all information and ask request , first they want only s/n and PoP , after they want why first seller did not help me And photo of product with s/n + hand written case number , after they want Proof of product issue in a video . I did all these step , after then I received auto answer again , transferred to another department bla bla bla , at this time they wants proof of destruction again ?!?
3rd time : I tried on g910 which I own now. I give every detail , high quality picture of products from different angles , hq picture s/n + hand written case n. + legal PoP , 2 different video which include problem of the device with s/n and hand written case number after all that again I receive auto answer mail but again I failed they wants deactivate (destruct) my keyboard permanently.
Guys is there anybody having problem with Logitech like me about last 2-3 months??
Can they blacklist my addresses and phone number or other information? why this happening ? What can I do with last step?
RE: Logitech Problem - mothered - 11-04-2019
Quote: but they always wants ‘video of PoD’Are they requesting a "specific" form of destruction?
they wants deactivate (destruct) my keyboard permanently.
RE: Logitech Problem - thetaco - 11-07-2019
When did you know the policy change? It may be only for certain products they request POD, because ive never been asked. I have been asked to send a video but i make up some bullshit excuse like my camera on my phone is busted or some random shit to why i cant.