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Razer SE progress/help - zedrox464 - 10-10-2019

I have found an eBay listing for a Razer Huntsman Elite with a serial number under warranty pictures perfect for SE. I did that and they believed my bs, and now they sent an email to fill out all the details for the RMA. This is what they asked for:
Name:
Email address:
Phone number:

Street address:
City:
State/Province:
Postal code:
Country:

Product name:
Serial number:
Product number:
Place of Purchase:
Date of purchase:
Proof of Purchase/Order Number:
*Proof of purchase should be in .pdf if purchased online or .jpg if purchased from a store

I made a fake photoshopped receipt from best buy, printed it out, crumpled it up a lot, and scanned it and it looks believable.
So I told them the classic blood story, but if they ask for me to ship it, do I just not send it and act like I sent it and be mad 2 weeks later, or box them. I'm leaning towards the not sending and complaining saying I sent it because I have never boxed before and I am a noob to SE.

RE: Razer SE progress/help - mothered - 10-10-2019

Quote:So I told them the classic blood story
In terms of the Item being defective (hence the warranty claim), what exactly did you tell them?

RE: Razer SE progress/help - zedrox464 - 10-10-2019

(10-10-2019, 05:49 AM)mothered Wrote:
Quote:So I told them the classic blood story
In terms of the Item being defective (hence the warranty claim), what exactly did you tell them?

I told them that I had a very important essay due next Friday and need a keyboard asap. I said while researching I turned a page in a book and got a large papercut, and bled. In terms of the actual problem, I said the keyboard doesn't work unless the cable is in weird angles. They basically asked what I did. I said I have no USB hub, and I tried it on another computer. They then asked me to do some stuff in the Razer synapses software. I acted like I did it, but didn't because I don't have it lol. This all in the live chat btw. They then sent me an email that I had to reply all the info to. I photoshopped fake receipt crumpled... you know the drill. Now I am awaiting their response, but any suggestions to not give them "my" keyboard which I got the stuff off of eBay and don't have.

RE: Razer SE progress/help - mothered - 10-10-2019

(10-10-2019, 07:28 AM)zedrox464 Wrote:
(10-10-2019, 05:49 AM)mothered Wrote:
Quote:So I told them the classic blood story
In terms of the Item being defective (hence the warranty claim), what exactly did you tell them?

I told them that I had a very important essay due next Friday and need a keyboard asap. I said while researching I turned a page in a book and got a large papercut, and bled. In terms of the actual problem, I said the keyboard doesn't work unless the cable is in weird angles. They basically asked what I did. I said I have no USB hub, and I tried it on another computer. They then asked me to do some stuff in the Razer synapses software. I acted like I did it, but didn't because I don't have it lol. This all in the live chat btw. They then sent me an email that I had to reply all the info to. I photoshopped fake receipt crumpled... you know the drill. Now I am awaiting their response, but any suggestions to not give them "my" keyboard which I got the stuff off of eBay and don't have.

Quote:I said the keyboard doesn't work
any suggestions to not give them "my" keyboard which I got the stuff off of eBay and don't have

Tell them that you've disposed of the keyboard, due to the fact of not having the need to keep a nonfunctional Item.

RE: Razer SE progress/help - zedrox464 - 10-11-2019

(10-10-2019, 11:11 AM)mothered Wrote:
(10-10-2019, 07:28 AM)zedrox464 Wrote:
(10-10-2019, 05:49 AM)mothered Wrote: In terms of the Item being defective (hence the warranty claim), what exactly did you tell them?

I told them that I had a very important essay due next Friday and need a keyboard asap. I said while researching I turned a page in a book and got a large papercut, and bled. In terms of the actual problem, I said the keyboard doesn't work unless the cable is in weird angles. They basically asked what I did. I said I have no USB hub, and I tried it on another computer. They then asked me to do some stuff in the Razer synapses software. I acted like I did it, but didn't because I don't have it lol. This all in the live chat btw. They then sent me an email that I had to reply all the info to. I photoshopped fake receipt crumpled... you know the drill. Now I am awaiting their response, but any suggestions to not give them "my" keyboard which I got the stuff off of eBay and don't have.

Quote:I said the keyboard doesn't work
any suggestions to not give them "my" keyboard which I got the stuff off of eBay and don't have

Tell them that you've disposed of the keyboard, due to the fact of not having the need to keep a nonfunctional Item.


They won't accept that. They say that you need the keyboard physically with you in order for the RMA to process, but I'm going to do the claiming I sent it method.

RE: Razer SE progress/help - mothered - 10-11-2019

(10-11-2019, 04:25 AM)zedrox464 Wrote:
(10-10-2019, 11:11 AM)mothered Wrote:
(10-10-2019, 07:28 AM)zedrox464 Wrote: I told them that I had a very important essay due next Friday and need a keyboard asap. I said while researching I turned a page in a book and got a large papercut, and bled. In terms of the actual problem, I said the keyboard doesn't work unless the cable is in weird angles. They basically asked what I did. I said I have no USB hub, and I tried it on another computer. They then asked me to do some stuff in the Razer synapses software. I acted like I did it, but didn't because I don't have it lol. This all in the live chat btw. They then sent me an email that I had to reply all the info to. I photoshopped fake receipt crumpled... you know the drill. Now I am awaiting their response, but any suggestions to not give them "my" keyboard which I got the stuff off of eBay and don't have.

Quote:I said the keyboard doesn't work
any suggestions to not give them "my" keyboard which I got the stuff off of eBay and don't have

Tell them that you've disposed of the keyboard, due to the fact of not having the need to keep a nonfunctional Item.

(10-11-2019, 04:25 AM)zedrox464 Wrote: They won't accept that. They say that you need the keyboard physically with you in order for the RMA to process,
After communicating back and forth to the point of where I manipulated the representatives to my advantage, It worked for myself.

(10-11-2019, 04:25 AM)zedrox464 Wrote: but I'm going to do the claiming I sent it method.
Please keep us updated.


RE: Razer SE progress/help - zedrox464 - 10-14-2019

New update. They emailed me back saying that need to process the RMA and that I can expect an email back from them

RE: Razer SE progress/help - zedrox464 - 10-14-2019

New update, I got an RMA email with a shipping label. I did not expect them to give me one, so I am going to say I went in and the employee told me that the keyboard has too much blood on it and can not be shipped . In that case, they will probably ask me to destroy it, which I will photoshop. The problem with sending it is that there is a tracking number, and I can't box them because I gave a fake name and I've never boxed before and I don't want to risk it.