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+--- Thread: Logitech switching ticket system/SE methods for UE speakers? (/Thread-Logitech-switching-ticket-system-SE-methods-for-UE-speakers)
Logitech switching ticket system/SE methods for UE speakers? - theallnightrave - 06-27-2019
Just received an email from Logitech stating they have changed their ticket systems. When I go to their warranty page, my UE serials no longer work and I can't find the products, and am redirected to go through UE's own support on their site. This is the first time I've seen this as last week it was the OG way. Anyone else experience this or know if it's still doable?
RE: Logitech switching ticket system/SE methods for UE speakers? - tedownyiskinm - 06-27-2019
When i did an SE on UE a few week ago i went direct to the UE site and support, Never visited Logitech at all and it worked fine. Word of warning, UE will check the serial creation date. If your POP is dated before the serial was created you need a good excuse to continue the RMA. Dont know of a way to check the date of a serial so its 50/50 if you get it right or not.
RE: Logitech switching ticket system/SE methods for UE speakers? - Jared - 06-27-2019
(06-27-2019, 08:16 PM)tedownyiskinm Wrote: When i did an SE on UE a few week ago i went direct to the UE site and support, Never visited Logitech at all and it worked fine. Word of warning, UE will check the serial creation date. If your POP is dated before the serial was created you need a good excuse to continue the RMA. Dont know of a way to check the date of a serial so its 50/50 if you get it right or not.
What method are you using for UE? do they ask for pictures and do they send an advanced replacement?
RE: Logitech switching ticket system/SE methods for UE speakers? - tedownyiskinm - 06-28-2019
They do ask for pictures and request the same as logitech, 3 destroy pictures each showing a different angle with the case number hand written in all 3 and at least one of these showing the serial.
They did ask for a serial picture even after uploading one in my initial support request.
Not sure if they do advanced replacement, they didn't mention it with me and just sent out a replacement after providing them with what they wanted.