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+--- Forum: Social Engineering (https://sinister.li/Forum-Social-Engineering)
+--- Thread: SE Olive Garden (/Thread-SE-Olive-Garden)
SE Olive Garden - Crimson - 11-06-2012
1) So first off, you're going to email olive garden here - https://www.olivegarden.com/About-Us/Contact-Us/
2) You're going to pretty much tell them that the service was long/terrible, the food was cold, and tasted bad. Say that it was your kid's birthday and he brought friends (the more people, the more money). You're also going to say you don't remember the waiter's name, make up a time you went, and a give them a location near you.
3) They will reply with an email saying...
Code:
Thanks for contacting Olive Garden!
We sincerely appreciate the time you took to share your thoughts, and will respond as appropriate within 3 business days.
In the meantime, you might also like to:
Subscribe to our email newsletter
Join over 1,000,000 Olive Garden fans on Facebook4) You will wait for another email and it should read like this.
Code:
Dear Tim:
Thank you for your email. Guest feedback is very important to us and we appreciate your taking the time to share your comments.
We are sorry we disappointed you on your visit and are anxious to forward your ratings to the appropriate management team. That way we can make immediate corrections to ensure pleasant future dining. However, there are some details of your visit we would like to obtain. Please reply to this email with your server's name and/or description. Also, please include the check number listed on your receipt. If you no longer have your receipt, please reply back with the name's of the entrees ordered so that we may locate your visit in our computer records.
We look forward to hearing from you and personally resolving your concerns.
Lidia
Olive Garden Guest Relations5) Reply with something simple like this... I do no remember the servers name or all the food ordered It was like a week ago. I also threw away the receipt.
6) They will reply with something according to your entry...
Code:
Dear Tim:
Thank you for your reply.
Guests like you are our most important asset, so we are very concerned when anyone leaves our restaurant dissatisfied. We strive to provide the best quality, value, and service on each dining occasion and we clearly let you down. We apologize for creating a poor impression.
Because we value your relationship with us, please accept the complimentary gift card that has been mailed to your postal address. We ask you and your son use it towards a future visit with us and give us another try. A delightful dining experience awaits you as a result of your feedback.
Lidia
Olive Garden Guest RelationsRE: SE Olive Garden - Merkuri - 11-07-2012
Very nice tutorial man keep it up !
RE: SE Olive Garden - Oni - 11-07-2012
Indeed. Very nice tutorial.
I've never eaten at Olive Garden, but I'm sure this type of method works for similar restaurants.
RE: SE Olive Garden - Crimson - 11-08-2012
Olive Garden is delicious.
You should try it.
RE: SE Olive Garden - Jayweave - 11-16-2012
Just an FYI Red Lobster and Longhorn Steakhouse are owned by the same people who own Olive garden. If you plan on SEing any of those make sure to use different Information because they keep records.