(05-08-2019, 04:21 AM)mothered Wrote: Check your Private Messages.

(05-08-2019, 04:55 AM)moneymaker6660 Wrote:

(05-08-2019, 04:21 AM)mothered Wrote: Check your Private Messages.

Thanks, I will let you know what they say.

(05-08-2019, 05:00 AM)mothered Wrote:

(05-08-2019, 04:55 AM)moneymaker6660 Wrote:

(05-08-2019, 04:21 AM)mothered Wrote: Check your Private Messages.

Thanks, I will let you know what they say.

You're most welcome.

When you get a moment, please keep us updated with the latest developments.

(05-09-2019, 03:27 AM)moneymaker6660 Wrote:

(05-08-2019, 05:00 AM)mothered Wrote:

(05-08-2019, 04:55 AM)moneymaker6660 Wrote: Thanks, I will let you know what they say.

You're most welcome.

When you get a moment, please keep us updated with the latest developments.

This is what they said.

"This ticket has been approved for an RMA!

Your RMA ticket is 643526, which is the same as your request #

Please ship the defective unit to:

Customer Experience Team

SteelSeries Re: 643526

656 W Randolph St

Suite 2E

Chicago, IL 60661


To expedite the process, please also include your ticket number 643526 written on a piece of paper inside the box with the destroyed item. If we are unable to identify who the item belongs to, we won't be able to move forward with the RMA process.

Once we receive your shipment we will provide a coupon code for the value of the product on our webstore, with free shipping. Please be advised that this coupon can be applied to the purchase of any products that are in stock. This means that you can choose to upgrade to a newer model or use this as an opportunity to order additional product with free shipping! We encourage you to reach out with any questions about particular products so we can help you choose "
How can I go about doing this? I'm from the UK so obviously I cannot ship to the US but they will probably have a location in UK where I can the headset to I think. The other parts.. i don't know what to do.

(05-09-2019, 09:26 AM)mothered Wrote:

(05-09-2019, 03:27 AM)moneymaker6660 Wrote:

(05-08-2019, 05:00 AM)mothered Wrote: You're most welcome.

When you get a moment, please keep us updated with the latest developments.

This is what they said.

"This ticket has been approved for an RMA!

Your RMA ticket is 643526, which is the same as your request #

Please ship the defective unit to:

Customer Experience Team

SteelSeries Re: 643526

656 W Randolph St

Suite 2E

Chicago, IL 60661


To expedite the process, please also include your ticket number 643526 written on a piece of paper inside the box with the destroyed item. If we are unable to identify who the item belongs to, we won't be able to move forward with the RMA process.

Once we receive your shipment we will provide a coupon code for the value of the product on our webstore, with free shipping. Please be advised that this coupon can be applied to the purchase of any products that are in stock. This means that you can choose to upgrade to a newer model or use this as an opportunity to order additional product with free shipping! We encourage you to reach out with any questions about particular products so we can help you choose "
How can I go about doing this? I'm from the UK so obviously I cannot ship to the US but they will probably have a location in UK where I can the headset to I think. The other parts.. i don't know what to do.

What method/excuse did you use when you SEd the Item?

(05-09-2019, 02:04 PM)moneymaker6660 Wrote:

(05-09-2019, 09:26 AM)mothered Wrote:

(05-09-2019, 03:27 AM)moneymaker6660 Wrote: This is what they said.

"This ticket has been approved for an RMA!

Your RMA ticket is 643526, which is the same as your request #

Please ship the defective unit to:

Customer Experience Team

SteelSeries Re: 643526

656 W Randolph St

Suite 2E

Chicago, IL 60661


To expedite the process, please also include your ticket number 643526 written on a piece of paper inside the box with the destroyed item. If we are unable to identify who the item belongs to, we won't be able to move forward with the RMA process.

Once we receive your shipment we will provide a coupon code for the value of the product on our webstore, with free shipping. Please be advised that this coupon can be applied to the purchase of any products that are in stock. This means that you can choose to upgrade to a newer model or use this as an opportunity to order additional product with free shipping! We encourage you to reach out with any questions about particular products so we can help you choose "
How can I go about doing this? I'm from the UK so obviously I cannot ship to the US but they will probably have a location in UK where I can the headset to I think. The other parts.. i don't know what to do.

What method/excuse did you use when you SEd the Item?

Ear cup has gone mute and it's getting hot

(05-10-2019, 04:00 AM)mothered Wrote:

(05-09-2019, 02:04 PM)moneymaker6660 Wrote:

(05-09-2019, 09:26 AM)mothered Wrote: What method/excuse did you use when you SEd the Item?

Ear cup has gone mute and it's getting hot

On these grounds, tell them you've Immediately disposed of the Item, namely for safety reasons and concerns.

(05-10-2019, 04:21 AM)moneymaker6660 Wrote:

(05-10-2019, 04:00 AM)mothered Wrote:

(05-09-2019, 02:04 PM)moneymaker6660 Wrote: Ear cup has gone mute and it's getting hot

On these grounds, tell them you've Immediately disposed of the Item, namely for safety reasons and concerns.

done. stay tuned for updates