(04-30-2019, 04:57 PM)moneymaker6660 Wrote: Pretty much what the title says; what I wrote can be seen below.

"Hello there, I have had a problem with the previous batch of whey protein I ordered, this being 3 tubs of your 5lb tub of protein, the flavour being double rich chocolate for all three tubs. I would also like to mention I have been using optimum nutrition and there whey protein powders for over 4 years now without any problems. The current three tubs I had a very bad odour emanating from the tub which resulting in me being nauseous and throwing away the three tubs of protein. I also have kids in the house so it's also a safety concern. What would happen if they did somehow manage to ingest it?

I am looking for the same replacement tubs as this would be fair.

It is also important to note, I did contact the retailer (Amazon), and they told me to contact the manufacturer."
The response:
"I am very disappointed to hear that you have had a bad experience with our product. I would like to reassure you that we take all complaints seriously.
You said below you threw your product away.  Do you still have it there?  In order for us to investigate this complaint in full you would need to provide a few pictures with the batch number and the product?
Unfortunately without this information I can’t investigate any further."

What can I do about this guys?

(05-02-2019, 07:46 PM)Thanu Wrote:

(04-30-2019, 04:57 PM)moneymaker6660 Wrote: Pretty much what the title says; what I wrote can be seen below.

"Hello there, I have had a problem with the previous batch of whey protein I ordered, this being 3 tubs of your 5lb tub of protein, the flavour being double rich chocolate for all three tubs. I would also like to mention I have been using optimum nutrition and there whey protein powders for over 4 years now without any problems. The current three tubs I had a very bad odour emanating from the tub which resulting in me being nauseous and throwing away the three tubs of protein. I also have kids in the house so it's also a safety concern. What would happen if they did somehow manage to ingest it?

I am looking for the same replacement tubs as this would be fair.

It is also important to note, I did contact the retailer (Amazon), and they told me to contact the manufacturer."
The response:
"I am very disappointed to hear that you have had a bad experience with our product. I would like to reassure you that we take all complaints seriously.
You said below you threw your product away.  Do you still have it there?  In order for us to investigate this complaint in full you would need to provide a few pictures with the batch number and the product?
Unfortunately without this information I can’t investigate any further."

What can I do about this guys?

It's kind of suspicious that "all 3 had bad odours coming from them" as this sort of situation rarely happens hence you can get away with one tub alone. But if they've asked if you still have it, you could just say no you do not as bin collection day was a couple of days ago and the tubs were gone with that so you can't get it back. Might want to try and say that the kids are very young (eg: 3-5) and it would be exceptionally dangerous to have off foods around toddlers. Good luck.

(05-04-2019, 03:48 PM)tedownyiskinm Wrote: If you dont physically have the tubs or never had the tubs then the chances are slim i would assume. You have raised suspicion that ON have created a bad batch and they want to investigate to ensure no other customers are effected.

Not sure saying you had to discard the tubs will work, I assume you have house hold cleaning products you keep out of the way of kids? so the same could apply to these.

I would put this down as a failure and lesson. If you want to retry this then order a tub from another reseller. When it arrives say the seal around the lid was removed and the foil (keep fresh) seal was open. They should send you a new tub and which you can sell and shouldn't ask for the old one back as they can re sell it. Don't order 2/3 as the chances of all being open are slim to none.

Just my 2 cents Good luck

(05-05-2019, 02:24 PM)moneymaker6660 Wrote:

(05-04-2019, 03:48 PM)tedownyiskinm Wrote: If you dont physically have the tubs or never had the tubs then the chances are slim i would assume. You have raised suspicion that ON have created a bad batch and they want to investigate to ensure no other customers are effected.

Not sure saying you had to discard the tubs will work, I assume you have house hold cleaning products you keep out of the way of kids? so the same could apply to these.

I would put this down as a failure and lesson. If you want to retry this then order a tub from another reseller. When it arrives say the seal around the lid was removed and the foil (keep fresh) seal was open. They should send you a new tub and which you can sell and shouldn't ask for the old one back as they can re sell it. Don't order 2/3 as the chances of all being open are slim to none.

Just my 2 cents Good luck

What if I go to a store and take pictures of a couple of tubs right, with the relevant information, and go from there

(05-05-2019, 07:28 PM)Drako Wrote: That's an odd choice for a quick social engineer, but I guess you can SE what you like I guess. Where do you stand on this now? I might be able to help out.