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+--- Thread: amazon investigation pictures ( need help ) (/Thread-amazon-investigation-pictures-need-help)
amazon investigation pictures ( need help ) - yngyzs - 03-01-2019
so i told amazon my Lg ultra wide monitor arrived, but instead theres printing paper inside ( about the weight of the monitor ) now i got a mail from the investigation team asking for pics of the packaging ?
do i just send them the opened parcel? like i sure opened it to find out theres something wrong in it
thanks in advance
RE: amazon investigation pictures ( need help ) - titchyyyy - 03-01-2019
Yep, just send them the opened parcel with the paper inside. I've just had to do something similar.
RE: amazon investigation pictures ( need help ) - mothered - 03-01-2019
Your question has been answered above.
Further to that, be sure that they do In fact "stock" the type of printing paper.
RE: amazon investigation pictures ( need help ) - yngyzs - 03-01-2019
did stock the printing paper.
got a email now saying that they assume i got the product blabla investigation blabla
and they wont refund me
hopped on live chat, he said i should go to the police
RE: amazon investigation pictures ( need help ) - yngyzs - 03-01-2019
and the dude on the live chat basically wont tell me what will change if i get a police report
EDIT: " yeah go to the police, they might find why theres paper in it " W T F
RE: amazon investigation pictures ( need help ) - 0Centurion - 03-01-2019
Next time , do not go to live chat. Always , always use phone support. The reason being that it is a lot easier to sell your SE to someone over the phone , vs someone on live chat who is 102% likely to just follow a script.
RE: amazon investigation pictures ( need help ) - yngyzs - 03-01-2019
was on phone, they told me they will send me a email where i need to hand in pics...