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+--- Thread: ASOS Order Issue (/Thread-ASOS-Order-Issue)
ASOS Order Issue - saleebomak - 11-04-2018
I've been trying to place an order with ASOS for around $380 but it keeps getting canceled. I've tried creating new accounts, new card (using privacy), VPN, and even used a different address (reship). Once I place the order, in about 10-12 hours I receive an email stating that my account has been canceled and I would need to provide a photo ID that includes my billing address. The accounts also then get banned. Anyone know why this is happening and what I can do?
RE: ASOS Order Issue - Jimbo39238 - 11-04-2018
Have you bought from them before and done a shit load of refunds??
RE: ASOS Order Issue - saleebomak - 11-04-2018
(11-04-2018, 10:29 PM)Jimbo39238 Wrote: Have you bought from them before and done a shit load of refunds??
No, I've bought from them 3 times, two of the orders were like in 2016. The last order I did was a couple months ago and I refunded it, but it was only $70. When I wanted to place my order, I did not even use that account, I made new accounts. Do you think I should try placing an order on my original account and go for a partial refund?
RE: ASOS Order Issue - Jimbo39238 - 11-05-2018
(11-04-2018, 11:37 PM)xeyfawzy Wrote:(11-04-2018, 10:29 PM)Jimbo39238 Wrote: Have you bought from them before and done a shit load of refunds??
No, I've bought from them 3 times, two of the orders were like in 2016. The last order I did was a couple months ago and I refunded it, but it was only $70. When I wanted to place my order, I did not even use that account, I made new accounts. Do you think I should try placing an order on my original account and go for a partial refund?
Try that, could also be a temporary issue with their system. Try contacting them?
It could also be an issue with your card, the fact that you are using Privacy. I don't know though, maybe.
RE: ASOS Order Issue - mothered - 11-05-2018
(11-04-2018, 07:54 PM)xeyfawzy Wrote: Once I place the order, in about 10-12 hours I receive an email stating that my account has been canceled and I would need to provide a photo ID that includes my billing address.
Did they mention "why" It was cancelled? And why a photo ID & address Is required?
Did you ask?
RE: ASOS Order Issue - bakerstreet - 03-01-2019
(11-04-2018, 07:54 PM)xeyfawzy Wrote: I've been trying to place an order with ASOS for around $380 but it keeps getting canceled. I've tried creating new accounts, new (using privacy), VPN, and even used a different address (reship). Once I place the order, in about 10-12 hours I receive an email stating that my account has been canceled and I would need to provide a photo ID that includes my billing address. The accounts also then get banned. Anyone know why this is happening and what I can do?
dont use a vpn, a lot of websites deny orders done by vpn
RE: ASOS Order Issue - Pingerz - 03-01-2019
VPN is very likely the issue
RE: ASOS Order Issue - titchyyyy - 03-01-2019
If you've only made one refund out of 3, why are you using a VPN? They're hardly out for your neck because you got a single order.
A lot of reship addresses are added to banned lists, a lot of VPN's are added to banned lists, your account probably smells of fraud when it is created due to this.
Create a new account, in your name, using your own IP, using your own address. Having 2-3 refunds from Asos isn't going to bite you in the arse. There are genuine accounts who have several refunds from stuff. That's how clothes shops works.
Good luck
