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New Balance SE "Your request is closed" - Printable Version

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+--- Thread: New Balance SE "Your request is closed" (/Thread-New-Balance-SE-Your-request-is-closed)

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RE: New Balance SE "Your request is closed" - mothered - 03-09-2023

(03-09-2023, 12:02 PM)Kikibosum Wrote: do you have an idea of a pretext in case they ask me to send the pair back? It would be impossible since I have had them on my feet for 2 weeks.
They refused your return which Is absolutely no fault of your own, so you decided to wear them.

They're at fault for noncompliance.

(03-09-2023, 12:02 PM)Kikibosum Wrote: And, when making a claim from Paypal with the above mentioned arguments, how does it work? I have never done this before.
In your PayPal account, go to the PayPal Resolution Centre and follow the onscreen prompts.

RE: New Balance SE "Your request is closed" - Kikibosum - 03-09-2023

(03-09-2023, 12:10 PM)mothered Wrote:
(03-09-2023, 12:02 PM)Kikibosum Wrote: do you have an idea of a pretext in case they ask me to send the pair back? It would be impossible since I have had them on my feet for 2 weeks.
They refused your return which Is absolutely no fault of your own, so you decided to wear them.

They're at fault for noncompliance.

(03-09-2023, 12:02 PM)Kikibosum Wrote: And, when making a claim from Paypal with the above mentioned arguments, how does it work? I have never done this before.
In your PayPal account, go to the PayPal Resolution Centre and follow the onscreen prompts.
Thanks.
When I access the center, different options are displayed and I hesitate between one of them:

Problem with your purchase :
-I would like a refund for all or part of the items in this order.

Problem with the seller:
-The seller did not respond when I contacted them regarding a problem.
-I am not satisfied with the seller's offer.

I think the most appropriate option would be the problem with the purchase I am wrong?

Edit : I clicked on the first option (I want to be reimbursed for all or part of the items), but it asks me to choose an option that best fits between those:
-I did not receive the item
-I received a different item or one that does not match the description
-I received the object late
-I cancelled the item
-I have already sent the item back

Only, none of these options is convenient for me. What should I select/do?

RE: New Balance SE "Your request is closed" - mothered - 03-09-2023

(03-09-2023, 01:27 PM)Kikibosum Wrote: I clicked on the first option
What're the other options?

RE: New Balance SE "Your request is closed" - Kikibosum - 03-09-2023

(03-09-2023, 03:11 PM)mothered Wrote:
(03-09-2023, 01:27 PM)Kikibosum Wrote: I clicked on the first option
What're the other options?
-I did not receive the item or service.
-I received a different item or service or one that does not correspond to its description.
-I would like a refund for all or part of the items in this order.

Or

The seller did not respond when I contacted him/her about a problem.
The seller's offer does not satisfy me
The seller's website or product listing is incorrect or no longer exists.
I have received negative feedback about the seller

There are obviously other options but I don't think they apply to me. So this is the first page. I clicked on "I would like a refund for all or part of the items in this order" and that's when it gave me a whole bunch of options listed above that didn't concern me.

RE: New Balance SE "Your request is closed" - Kikibosum - 03-10-2023

@mothered any ideas pls ?

RE: New Balance SE "Your request is closed" - mothered - 03-10-2023

(03-10-2023, 09:35 AM)Kikibosum Wrote: @mothered any ideas pls ?
No option specifically suits your claim, but use this:
Quote:The seller's offer does not satisfy me

You've asked to return It but was refused, hence his refusal did not satisfy you.

RE: New Balance SE "Your request is closed" - Kikibosum - 03-10-2023

I finally called paypal since no option matched. The agent opened the file for non-compliance and explained the situation. I hope they don't answer.

RE: New Balance SE "Your request is closed" - mothered - 03-10-2023

(03-10-2023, 02:09 PM)Kikibosum Wrote: I finally called paypal since no option matched. The agent opened the file for non-compliance and explained the situation. I hope they don't answer.
Good thought.

No doubt you'll update us with the outcome.

RE: New Balance SE "Your request is closed" - Kikibosum - 03-11-2023

(03-10-2023, 02:57 PM)mothered Wrote:
(03-10-2023, 02:09 PM)Kikibosum Wrote: I finally called paypal since no option matched. The agent opened the file for non-compliance and explained the situation. I hope they don't answer.
Good thought.

No doubt you'll update us with the outcome.
So I opened this dispute. New Balance answered me as their customer service does by email, twice, but I contested and same, they say they will not answer anymore. Now it says "waiting for the other party's answer" but it's impossible for me to turn the dispute into a claim, no option is offered to me. Is this normal?

RE: New Balance SE "Your request is closed" - mothered - 03-11-2023

(03-11-2023, 01:04 AM)Kikibosum Wrote: So I opened this dispute. New Balance answered me as their customer service does by email, twice, but I contested and same, they say they will not answer anymore. Now it says "waiting for the other party's answer" but it's impossible for me to turn the dispute into a claim, no option is offered to me. Is this normal?
If the buyer and seller do not come to an agreement (which both of you won't), that's when the Dispute turns Into a Claim and PayPal then takes over.