(02-13-2023, 06:53 PM)coreymcalinson Wrote:

(02-13-2023, 06:35 PM)Mikuballo Wrote:

(01-20-2023, 02:20 AM)mothered Wrote: It's still working at the time of this post.

After about 2 weeks just got this response,

"Thank you for giving us time to complete our review.

Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that either you have placed or others had placed from your area.

While we won’t be able to issue a refund or replacement for this claim, this is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case.

If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email.

Thank you for your understanding"

How should I follow up? Currently, all blame is on them based on the original chat and I know it should be them dealing with it, just not sure what to write for a response

are they talking with regards to the courier when saying "During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that either you have placed or others had placed from your area" or have you done them a few times in your area (meta)

(02-13-2023, 06:35 PM)Mikuballo Wrote: Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

(02-14-2023, 01:04 AM)mothered Wrote:

(02-13-2023, 06:35 PM)Mikuballo Wrote: Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

A very poor reply.

Tell them to elaborate on their findings with specifics.

(02-14-2023, 01:39 AM)Mikuballo Wrote: Just responded to them "Could you please elaborate on your findings with specifics? That answer tells me little to nothing about why this is not being refunded or replaced" should hear back by later tonight or tomorrow most likely, will continue to update thread.

(02-14-2023, 02:02 AM)mothered Wrote:

(02-14-2023, 01:39 AM)Mikuballo Wrote: Just responded to them "Could you please elaborate on your findings with specifics? That answer tells me little to nothing about why this is not being refunded or replaced" should hear back by later tonight or tomorrow most likely, will continue to update thread.

Your response Is very well worded, well done.

(02-14-2023, 03:33 PM)Mikuballo Wrote: This was the response given to me (which is complete bs might I add lol) how should I respond?

"We are unable to provide further information regarding this. As mentioned by my colleagues, this is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case. If they would like to get in touch with Facebook to work with our security team, please have them contact us through their official government email."

Quote:We are unable to provide further information regarding this.

(02-15-2023, 12:52 AM)mothered Wrote:

(02-14-2023, 03:33 PM)Mikuballo Wrote: This was the response given to me (which is complete bs might I add lol) how should I respond?

"We are unable to provide further information regarding this. As mentioned by my colleagues, this is a serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case. If they would like to get in touch with Facebook to work with our security team, please have them contact us through their official government email."

Disregard all the nonsense apart from this:

Quote:We are unable to provide further information regarding this.

Ask them why your request for the said Information cannot be provided, specifically where It states In their policy that they're unable to assist you under the given circumstances.

(02-15-2023, 01:52 AM)Mikuballo Wrote: Currently have this drafted "Why can't this information be provided? Could you please show or tell me where in your policies it says the requested information cannot be provided under my given circumstances?"

(02-15-2023, 01:52 AM)Mikuballo Wrote: Should I also reiterate that this is a fault on their end, not my end?

(02-15-2023, 02:12 AM)mothered Wrote:

(02-15-2023, 01:52 AM)Mikuballo Wrote: Currently have this drafted "Why can't this information be provided? Could you please show or tell me where in your policies it says the requested information cannot be provided under my given circumstances?"

Spot on.

(02-15-2023, 01:52 AM)Mikuballo Wrote: Should I also reiterate that this is a fault on their end, not my end?

Disregard that.

Tell them that you're disgusted with the way you've been treated as a buyer who did not receive his goods. You expected a professional service from a company operating on such a large scale, however all communications from their end proved otherwise.

(02-15-2023, 02:18 AM)Mikuballo Wrote:

(02-15-2023, 02:12 AM)mothered Wrote:

(02-15-2023, 01:52 AM)Mikuballo Wrote: Currently have this drafted "Why can't this information be provided? Could you please show or tell me where in your policies it says the requested information cannot be provided under my given circumstances?"

Spot on.

(02-15-2023, 01:52 AM)Mikuballo Wrote: Should I also reiterate that this is a fault on their end, not my end?

Disregard that.

Tell them that you're disgusted with the way you've been treated as a buyer who did not receive his goods. You expected a professional service from a company operating on such a large scale, however all communications from their end proved otherwise.

"This is ridiculous, it's been nearly a month, and basically no updates throughout besides "we're working on it", When I purchased from you guys I expected some more professionalism than what I'm getting for a company worth literal billions. Disgusted with how I'm being treated on this matter.

Why can't this information be provided? Could you please show or tell me where in your policies it says the requested information cannot be provided under my given circumstances?"

Final draft before sending, thoughts?