(02-28-2023, 08:41 PM)bigsg Wrote: what does "reship works" in term in se and refunding mean?

(02-19-2023, 01:48 AM)mothered Wrote:

(02-18-2023, 05:14 PM)Jaycay99 Wrote:

(02-17-2023, 02:38 PM)mothered Wrote: That's basically what I'm referring to with this:

Everyone except Amazon's pea-brain reps can see why the PR Is not relevant to your claim.

Good.

We shall await further developments.

I contacted them on chat to discuss this, and they ended the chat with the following:

Accordingly, based on our investigations, we won’t be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local police, please contact us again and include a PDF, JPG or PNG copy of the police report to the following address : uk-deliveryinvestigation@Amazon.co.uk

I have a copy of the police report, however what should I actually say in the email ?

@mothered

Send the PR to their above email address and simply say: "As per your request, please find attached a copy of the police report".

There's no need to go Into further detail.

(03-02-2023, 02:13 PM)Jaycay99 Wrote: Small update on this. I sent the PR to the email listed, got another copy paste response from CS email and replied to them the exact same thing with the PR. Didn't hear anything back for a week (didn't chase as life was super busy) and finally contact chat today asking for an update and expressing my frustration in the lack of contact and the agent said they will personally be checking the PR with the police and will get back to me by end of the day with an update on refund.

So fingers crossed its looking positive...

@mothered

Quote:the agent said they will personally be checking the PR with the police

(03-02-2023, 03:10 PM)mothered Wrote:

(03-02-2023, 02:13 PM)Jaycay99 Wrote: Small update on this. I sent the PR to the email listed, got another copy paste response from CS email and replied to them the exact same thing with the PR. Didn't hear anything back for a week (didn't chase as life was super busy) and finally contact chat today asking for an update and expressing my frustration in the lack of contact and the agent said they will personally be checking the PR with the police and will get back to me by end of the day with an update on refund.

So fingers crossed its looking positive...

@mothered

Your claim Is heading In the right direction so far.

This Is a prime example of why I keep reiterating to never falsify a PR:

Quote:the agent said they will personally be checking the PR with the police

(03-03-2023, 11:02 AM)Jaycay99 Wrote:

(03-02-2023, 03:10 PM)mothered Wrote:

(03-02-2023, 02:13 PM)Jaycay99 Wrote: Small update on this. I sent the PR to the email listed, got another copy paste response from CS email and replied to them the exact same thing with the PR. Didn't hear anything back for a week (didn't chase as life was super busy) and finally contact chat today asking for an update and expressing my frustration in the lack of contact and the agent said they will personally be checking the PR with the police and will get back to me by end of the day with an update on refund.

So fingers crossed its looking positive...

@mothered

Your claim Is heading In the right direction so far.

This Is a prime example of why I keep reiterating to never falsify a PR:

Quote:the agent said they will personally be checking the PR with the police

Got the following back from CS -

"I have contacted the police  and I was unable to validate the report due to data protection. To resolve this issue, I kindly request you to contact the police and get a  confirmation email regarding the investigation status or contact us after xxxxx for best possible resolution"

I sent the correcspondence to CS, and spoke on chat about next steps, first person I spoke to said they'd check the email and contact me about response/refund, then another person said they were going to try to verify the PR over the phone again...and worst case wait over a month to resolve

I'm hoping I won't have to wait that long?!

@mothered

(03-03-2023, 11:37 AM)mothered Wrote:

(03-03-2023, 11:02 AM)Jaycay99 Wrote:

(03-02-2023, 03:10 PM)mothered Wrote: Your claim Is heading In the right direction so far.

This Is a prime example of why I keep reiterating to never falsify a PR:

Got the following back from CS -

"I have contacted the police  and I was unable to validate the report due to data protection. To resolve this issue, I kindly request you to contact the police and get a  confirmation email regarding the investigation status or contact us after xxxxx for best possible resolution"

I sent the correcspondence to CS, and spoke on chat about next steps, first person I spoke to said they'd check the email and contact me about response/refund, then another person said they were going to try to verify the PR over the phone again...and worst case wait over a month to resolve

I'm hoping I won't have to wait that long?!

@mothered

You've fully complied with the company's request, so It's now out of your hands and In theirs.

Get In touch again and tell them of your compliance, as well as It being their responsibility to deal with the PR and see the claim through to the end.

(03-03-2023, 11:48 AM)Jaycay99 Wrote:

(03-03-2023, 11:37 AM)mothered Wrote:

(03-03-2023, 11:02 AM)Jaycay99 Wrote: Got the following back from CS -

"I have contacted the police  and I was unable to validate the report due to data protection. To resolve this issue, I kindly request you to contact the police and get a  confirmation email regarding the investigation status or contact us after xxxxx for best possible resolution"

I sent the correcspondence to CS, and spoke on chat about next steps, first person I spoke to said they'd check the email and contact me about response/refund, then another person said they were going to try to verify the PR over the phone again...and worst case wait over a month to resolve

I'm hoping I won't have to wait that long?!

@mothered

You've fully complied with the company's request, so It's now out of your hands and In theirs.

Get In touch again and tell them of your compliance, as well as It being their responsibility to deal with the PR and see the claim through to the end.

"Thank you for providing us with your Police Report.

At this time, we're unable to validate your report with the police department. Please contact us after X April 2023 and we will review our options. Once X+10 April 2023 passes, we're no longer able to assist."

The latest message from them. So now do I wait or push further?

Quote: tell them of your compliance, as well as It being their responsibility to deal with the PR and see the claim through to the end.

(03-03-2023, 11:55 AM)mothered Wrote:

(03-03-2023, 11:48 AM)Jaycay99 Wrote:

(03-03-2023, 11:37 AM)mothered Wrote: You've fully complied with the company's request, so It's now out of your hands and In theirs.

Get In touch again and tell them of your compliance, as well as It being their responsibility to deal with the PR and see the claim through to the end.

"Thank you for providing us with your Police Report.

At this time, we're unable to validate your report with the police department. Please contact us after X April 2023 and we will review our options. Once X+10 April 2023 passes, we're no longer able to assist."

The latest message from them. So now do I wait or push further?

Did you state this:

Quote: tell them of your compliance, as well as It being their responsibility to deal with the PR and see the claim through to the end.