Razer Mouse S/N SE - Printable Version

Razer Mouse S/N SE - Printable Version

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+--- Thread: Razer Mouse S/N SE (/Thread-Razer-Mouse-S-N-SE)

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RE: Razer Mouse S/N SE - SumoSlammer - 08-04-2023

(08-04-2023, 06:18 PM)andrew1774 Wrote:
(08-04-2023, 05:24 PM)SumoSlammer Wrote:
(08-04-2023, 03:59 PM)andrew1774 Wrote: BRUH UPDATE

Code:
Our sincerest apologies for all the delays and inconvenience the process may have caused, rest assured we only want the best for you and working on your case conscientiously. We are waiting for any updates from our internal team. We will be in touch in 2 days with the next steps.

I bet my ass they are not doing anything xdddd

Apparently john lewis isn't an authorized razer reseller so my claim got denied :/.
laptops direct

Laptops Direct is also not an authorized reseller so your claim may get denied. It's crazy how when I actually give a receipt they deny the claim...

RE: Razer Mouse S/N SE - andrew1774 - 08-05-2023

UPDATE

Code:
Thank you for your patience with us throughout your case. This is Dennis once again. I have rechecked the request for this case and proof of the damage of the Razer mouse is important documentation for the claim. 
We did have the other photos regarding the damages caused but we cannot validate this from our end if we do not have an image of the device that caused this itself. 
We hope for your understanding with regard to the processes we have for claims like this. We know this is not the resolution you would want from us but we are here to help you get through your case as well as follow the processes and policies from our end.

Unlucky 🤡 Just wasted time 🤡

RE: Razer Mouse S/N SE - Fagottino89 - 08-05-2023

(08-05-2023, 06:38 AM)andrew1774 Wrote: UPDATE

Code:
Thank you for your patience with us throughout your case. This is Dennis once again. I have rechecked the request for this case and proof of the damage of the Razer mouse is important documentation for the claim. We did have the other photos regarding the damages caused but we cannot validate this from our end if we do not have an image of the device that caused this itself. We hope for your understanding with regard to the processes we have for claims like this. We know this is not the resolution you would want from us but we are here to help you get through your case as well as follow the processes and policies from our end.

Unlucky 🤡 Just wasted time 🤡

Could you try to give them a call and see if you can move something with that?

RE: Razer Mouse S/N SE - andrew1774 - 08-05-2023

(08-05-2023, 12:15 PM)Fagottino89 Wrote:
(08-05-2023, 06:38 AM)andrew1774 Wrote: UPDATE

Code:
Thank you for your patience with us throughout your case. This is Dennis once again. I have rechecked the request for this case and proof of the damage of the Razer mouse is important documentation for the claim. We did have the other photos regarding the damages caused but we cannot validate this from our end if we do not have an image of the device that caused this itself. We hope for your understanding with regard to the processes we have for claims like this. We know this is not the resolution you would want from us but we are here to help you get through your case as well as follow the processes and policies from our end.

Unlucky 🤡 Just wasted time 🤡

Could you try to give them a call and see if you can move something with that?

Nah, i won't do that, my skills are not enough to handle a call

RE: Razer Mouse S/N SE - Fagottino89 - 08-05-2023

(08-05-2023, 12:19 PM)andrew1774 Wrote:
(08-05-2023, 12:15 PM)Fagottino89 Wrote:
(08-05-2023, 06:38 AM)andrew1774 Wrote: UPDATE

Code:
Thank you for your patience with us throughout your case. This is Dennis once again. I have rechecked the request for this case and proof of the damage of the Razer mouse is important documentation for the claim. We did have the other photos regarding the damages caused but we cannot validate this from our end if we do not have an image of the device that caused this itself. We hope for your understanding with regard to the processes we have for claims like this. We know this is not the resolution you would want from us but we are here to help you get through your case as well as follow the processes and policies from our end.

Unlucky 🤡 Just wasted time 🤡

Could you try to give them a call and see if you can move something with that?
Nah, i won't do that, my skills are not enough to handle a call

the way it is, your SE is nearly failed. This opportunity may be used to increase your skills as there is not much to lose

RE: Razer Mouse S/N SE - SumoSlammer - 08-05-2023

Tough luck man from prior experimenting I pretty much could tell it failed.

RE: Razer Mouse S/N SE - andrew1774 - 08-05-2023

(08-05-2023, 02:04 PM)SumoSlammer Wrote: Tough luck man from prior experimenting I pretty much could tell it failed.

Yeah it is i even won't answer anything from now ;d