(05-12-2022, 03:46 PM)DragonyCat Wrote: Lmao bonus update:

"Naturally, we are never pleased to decline your warranty, because our goal is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products.

I can understand how important it is for you to receive a replacement mouse that's we've further looked into our warranty process to check if we can fulfill a warranty claim. While we can't grant your request, we appreciate your taking the time to let us know about it making us aware of what customer needs that will help them the best, and requests like yours help us stay in tune with what people want, and need, and expect from us.

Just the same, we appreciate your patience and understanding. We would like to inform you that we will go ahead and close your case, should you need us, simply reply back to this email, and the case will reopen. However, should we not hear back from you, the case will remain closed.

Thank you for giving us an opportunity to serve you. Have a great day!"