(12-13-2022, 09:45 AM)yucker366 Wrote:

(06-10-2022, 09:17 AM)CheesySausage Wrote: Did one last week, was my first SE ever and it went very very smooth.. Just had some patiience, told them a nice story about me buying the Oculus as a gift and after  a week I got a confirmation of the refund.
Thanks everyone for the information on this forum!

I see you attempted this in the Netherlands. May i ask what company delivered the package? Post NL, DHL, etc? Really need to know !!

(12-17-2022, 07:01 AM)xxtrigsample Wrote: Hi, I talked to their rep via the live chat and complained (politely) about receiving an empty quest 2 box.
Rep asked me to send a photo of the shipping box and told me to wait 3-5 days for a response.
An hour later I received the same investigation email that everyone else has posted in this thread.
6 days later they emailed me with my refund confirmation and that was it!
I also mentioned that it was a xmas gift for my significant other to build a story

Quote:I also mentioned that it was a xmas gift for my significant other to build a story

(12-17-2022, 07:01 AM)xxtrigsample Wrote:

(12-16-2022, 11:46 PM)Geoff Wrote:

(12-16-2022, 09:42 PM)xxtrigsample Wrote: Got my refund after 6 days

Hey, what did you exactly say to them, and how did the process go, thank you.

Hi, I talked to their rep via the live chat and complained (politely) about receiving an empty quest 2 box.
Rep asked me to send a photo of the shipping box and told me to wait 3-5 days for a response.
An hour later I received the same investigation email that everyone else has posted in this thread.
6 days later they emailed me with my refund confirmation and that was it!
I also mentioned that it was a xmas gift for my significant other to build a story

(12-17-2022, 12:58 PM)Geoff Wrote:

(12-17-2022, 07:01 AM)xxtrigsample Wrote:

(12-16-2022, 11:46 PM)Geoff Wrote: Hey, what did you exactly say to them, and how did the process go, thank you.

Hi, I talked to their rep via the live chat and complained (politely) about receiving an empty quest 2 box.
Rep asked me to send a photo of the shipping box and told me to wait 3-5 days for a response.
An hour later I received the same investigation email that everyone else has posted in this thread.
6 days later they emailed me with my refund confirmation and that was it!
I also mentioned that it was a xmas gift for my significant other to build a story

I also recieved that email, I am just worried I might have fucked myself over by sending a picture of the empty meta box.

(12-17-2022, 03:06 PM)mothered Wrote:

(12-17-2022, 12:58 PM)Geoff Wrote:

(12-17-2022, 07:01 AM)xxtrigsample Wrote: Hi, I talked to their rep via the live chat and complained (politely) about receiving an empty quest 2 box.
Rep asked me to send a photo of the shipping box and told me to wait 3-5 days for a response.
An hour later I received the same investigation email that everyone else has posted in this thread.
6 days later they emailed me with my refund confirmation and that was it!
I also mentioned that it was a xmas gift for my significant other to build a story

I also recieved that email, I am just worried I might have fucked myself over by sending a picture of the empty meta box.

It's a standard request and won't Impact your SE, hence there's no cause for concern.

(12-17-2022, 03:49 PM)Geoff Wrote:

(12-17-2022, 03:06 PM)mothered Wrote:

(12-17-2022, 12:58 PM)Geoff Wrote: I also recieved that email, I am just worried I might have fucked myself over by sending a picture of the empty meta box.

It's a standard request and won't Impact your SE, hence there's no cause for concern.

Bro the SE scene is nothing without you, thank you.

(12-19-2022, 11:04 AM)megden195 Wrote: no, i say the same and got refund after 1 week