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+--- Thread: overclockers (/Thread-overclockers--176862)
RE: overclockers - mothered - 01-14-2023
(01-14-2023, 07:49 AM)vcwerkl vkwemowver Wrote:Be sure to "demand" they justify and provide evidence.(01-14-2023, 01:44 AM)mothered Wrote:(01-13-2023, 04:40 PM)vcwerkl vkwemowver Wrote: This is evidence that your order has been delivered to the address on your order, if you have not received your goods this would be a civil matter.They're missing the point and totally Ignoring what needs to be addressed, which Is this:
We're not able to assist any further.
Quote:photo evidence as you can see is of a person with the door open accepting the goods.
The above quote Is their response and you've asked for evidence of that, but It continues to fall on deaf ears. Tell them why they're failing to comply with your request to email you the said evidence.
Will do.
RE: overclockers - vcwerkl vkwemowver - 01-14-2023
(01-14-2023, 10:28 AM)mothered Wrote:(01-14-2023, 07:49 AM)vcwerkl vkwemowver Wrote:Be sure to "demand" they justify and provide evidence.(01-14-2023, 01:44 AM)mothered Wrote: They're missing the point and totally Ignoring what needs to be addressed, which Is this:
The above quote Is their response and you've asked for evidence of that, but It continues to fall on deaf ears. Tell them why they're failing to comply with your request to email you the said evidence.
Will do.
I said this earlier
Why are you failing to comply my request of sending the said evidence?
Your statement shows you must clearly show the person receiving goods, there is no evidence of this.
j followed up with
I need evidence of this.This is a bloody joke
RE: overclockers - mothered - 01-15-2023
(01-14-2023, 10:30 PM)vcwerkl vkwemowver Wrote: I said this earlierGood.
Why are you failing to comply my request of sending the said evidence?
Your statement shows you must clearly show the person receiving goods, there is no evidence of this.
j followed up with
I need evidence of this.This is a bloody joke
Keep repeating It until It finally sinks In to their thick-headed skulls. If need be, escalate and re-escalate on the same grounds.
RE: overclockers - vcwerkl vkwemowver - 01-15-2023
(01-15-2023, 02:25 AM)mothered Wrote:(01-14-2023, 10:30 PM)vcwerkl vkwemowver Wrote: I said this earlierGood.
Why are you failing to comply my request of sending the said evidence?
Your statement shows you must clearly show the person receiving goods, there is no evidence of this.
j followed up with
I need evidence of this.This is a bloody joke
Keep repeating It until It finally sinks In to their thick-headed skulls. If need be, escalate and re-escalate on the same grounds.
Im going to follow up a third time ' hello??? can you guys do your job and respond????'
also, how am i able to escalate? this is the 3rd rep im speaking to on the same email.
RE: overclockers - mothered - 01-15-2023
(01-15-2023, 10:26 AM)vcwerkl vkwemowver Wrote: Im going to follow up a third timeAnd I'm sure It won't be the last.
(01-15-2023, 10:26 AM)vcwerkl vkwemowver Wrote: also, how am i able to escalate? this is the 3rd rep im speaking to on the same email.Give them a call.
A lot more can be said and done over a phone conversation.
RE: overclockers - vcwerkl vkwemowver - 01-15-2023
(01-15-2023, 11:17 AM)mothered Wrote:(01-15-2023, 10:26 AM)vcwerkl vkwemowver Wrote: Im going to follow up a third timeAnd I'm sure It won't be the last.
(01-15-2023, 10:26 AM)vcwerkl vkwemowver Wrote: also, how am i able to escalate? this is the 3rd rep im speaking to on the same email.Give them a call.
A lot more can be said and done over a phone conversation.
You think? Im not too comfortble with on the phone refs yet, im not sure what to say
RE: overclockers - mothered - 01-15-2023
(01-15-2023, 11:54 AM)vcwerkl vkwemowver Wrote: You think? Im not too comfortble with on the phone refs yet, im not sure what to sayYou'd simply be asking for the claim to be escalated and If they refuse, request to speak with someone on a higher level and ask again.
Don't get off the phone until It's been done. Real time communication Is very effective.
RE: overclockers - vcwerkl vkwemowver - 01-15-2023
(01-15-2023, 12:01 PM)mothered Wrote:(01-15-2023, 11:54 AM)vcwerkl vkwemowver Wrote: You think? Im not too comfortble with on the phone refs yet, im not sure what to sayYou'd simply be asking for the claim to be escalated and If they refuse, request to speak with someone on a higher level and ask again.
Don't get off the phone until It's been done. Real time communication Is very effective.
So something along the lines of this
'hey, recently made a claim that has not been dealt via email I'm calling as I need you guys to escalate
RE: overclockers - mothered - 01-15-2023
(01-15-2023, 12:49 PM)vcwerkl vkwemowver Wrote: So something along the lines of thisYes that's fine.
'hey, recently made a claim that has not been dealt via email I'm calling as I need you guys to escalate
If they tell you It cannot be done, It's a load of BS - as a dissatisfied buyer, you're well within your rights to request an escalation.
RE: overclockers - vcwerkl vkwemowver - 01-15-2023
(01-15-2023, 02:31 PM)mothered Wrote:(01-15-2023, 12:49 PM)vcwerkl vkwemowver Wrote: So something along the lines of thisYes that's fine.
'hey, recently made a claim that has not been dealt via email I'm calling as I need you guys to escalate
If they tell you It cannot be done, It's a load of BS - as a dissatisfied buyer, you're well within your rights to request an escalation.
Thank you for that, Called up them they said their phone number is unavailable rn even though it says theyre opne will have to recall tomorrrow