(12-16-2022, 03:34 AM)Crixus92 Wrote:

(12-13-2022, 01:19 AM)mothered Wrote:

(12-12-2022, 03:27 PM)Crixus92 Wrote: If you have received the empty package, the contents of the package have been stolen.

Wrong.

How can an Item be stolen from a perfectly-sealed box with no signs of tampering on the package?  You're not stating the "contents of the package", but rather "the Item missing from the box".

Hello, As indicated by our services.  We are awaiting a theft complaint.  Indeed, after analysis of your file, the package sent to your address was indeed of a weight indicating the presence of a product inside.  Thus we can only conclude that its content was stolen during its delivery.  We therefore thank you for providing us with a complaint for theft in accordance with our initial request.

(12-16-2022, 10:09 AM)mothered Wrote:

(12-16-2022, 03:34 AM)Crixus92 Wrote:

(12-13-2022, 01:19 AM)mothered Wrote: Wrong.

How can an Item be stolen from a perfectly-sealed box with no signs of tampering on the package?  You're not stating the "contents of the package", but rather "the Item missing from the box".

Hello, As indicated by our services.  We are awaiting a theft complaint.  Indeed, after analysis of your file, the package sent to your address was indeed of a weight indicating the presence of a product inside.  Thus we can only conclude that its content was stolen during its delivery.  We therefore thank you for providing us with a complaint for theft in accordance with our initial request.

So after the above message, where does your claim currently stand?

(11-12-2022, 12:37 PM)Ordnael92 Wrote: Hello my darlings, today I'd like to share a success story with you, since I've read very few threads about Huawei.
Bought a pair of FreeBuds 4, as soon as I got them I weighed the earbuds and charging case only (50 grams in total, awesome) and proceeded to claim MEB through chat: they were extremely quick and efficient, immediately understood my issue and had me called via phone (just an hours later) by an operator (who, then, kept following my case - such a sweet and lovely agent the likes of which I've rarely found in my SEing adventures <3).
Said operator asked the usual stuff: whether there were any signs of tampering on both the parcel and earbuds boxes (say there were none - they won't open any investigation with the courier if you say so, they themselves will say "it must've been a manufacturing error, it rarely happens"!) and, last but not least, whether I prefer a refund or replacement (went for a refund with the excuse of the earbuds being a gift for a now-too-late bday).
Next day I got an RMA notification email (disregard it, the aforementioned agent called me again and explained to me how their system manages every refund request as if it was a return, nothing new with many companies) and then, the following day, a "refund correctly processed" email.
Win win 

(12-16-2022, 07:23 PM)stealthysnake88 Wrote:

(11-12-2022, 12:37 PM)Ordnael92 Wrote: Hello my darlings, today I'd like to share a success story with you, since I've read very few threads about Huawei.
Bought a pair of FreeBuds 4, as soon as I got them I weighed the earbuds and charging case only (50 grams in total, awesome) and proceeded to claim MEB through chat: they were extremely quick and efficient, immediately understood my issue and had me called via phone (just an hours later) by an operator (who, then, kept following my case - such a sweet and lovely agent the likes of which I've rarely found in my SEing adventures <3).
Said operator asked the usual stuff: whether there were any signs of tampering on both the parcel and earbuds boxes (say there were none - they won't open any investigation with the courier if you say so, they themselves will say "it must've been a manufacturing error, it rarely happens"!) and, last but not least, whether I prefer a refund or replacement (went for a refund with the excuse of the earbuds being a gift for a now-too-late bday).
Next day I got an RMA notification email (disregard it, the aforementioned agent called me again and explained to me how their system manages every refund request as if it was a return, nothing new with many companies) and then, the following day, a "refund correctly processed" email.
Win win 

Got a email a month later after i ordered saying the investigation with the courier is done and the claim was unsuccessful, obviously i told them to reescelate and they're saying the same thing. What a hassle!

(12-17-2022, 09:58 AM)Ordnael92 Wrote: Meh, ya'll making me feel like I was lucky as hell with SEing them 

(12-17-2022, 09:58 AM)Ordnael92 Wrote:

(12-16-2022, 07:23 PM)stealthysnake88 Wrote:

(11-12-2022, 12:37 PM)Ordnael92 Wrote: Hello my darlings, today I'd like to share a success story with you, since I've read very few threads about Huawei.
Bought a pair of FreeBuds 4, as soon as I got them I weighed the earbuds and charging case only (50 grams in total, awesome) and proceeded to claim MEB through chat: they were extremely quick and efficient, immediately understood my issue and had me called via phone (just an hours later) by an operator (who, then, kept following my case - such a sweet and lovely agent the likes of which I've rarely found in my SEing adventures <3).
Said operator asked the usual stuff: whether there were any signs of tampering on both the parcel and earbuds boxes (say there were none - they won't open any investigation with the courier if you say so, they themselves will say "it must've been a manufacturing error, it rarely happens"!) and, last but not least, whether I prefer a refund or replacement (went for a refund with the excuse of the earbuds being a gift for a now-too-late bday).
Next day I got an RMA notification email (disregard it, the aforementioned agent called me again and explained to me how their system manages every refund request as if it was a return, nothing new with many companies) and then, the following day, a "refund correctly processed" email.
Win win 

Got a email a month later after i ordered saying the investigation with the courier is done and the claim was unsuccessful, obviously i told them to reescelate and they're saying the same thing. What a hassle!

Meh, ya'll making me feel like I was lucky as hell with SEing them 

(12-17-2022, 02:59 PM)stealthysnake88 Wrote: They wont get blacklisted will they @mothered?

(12-17-2022, 03:11 PM)mothered Wrote:

(12-17-2022, 02:59 PM)stealthysnake88 Wrote: They wont get blacklisted will they @mothered?

No, a blacklist won't take place.

It's fine to sell them.

(12-17-2022, 04:01 PM)stealthysnake88 Wrote: Alright cool, im going to resell them if thats the case

(12-18-2022, 01:35 AM)mothered Wrote:

(12-17-2022, 04:01 PM)stealthysnake88 Wrote: Alright cool, im going to resell them if thats the case

They're a pretty sought-after Item, so I don't think you'll have a problem selling them for a good price.