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+--- Thread: Random Philips info (/Thread-Random-Philips-info)
RE: Random Philips info - Ordnael92 - 09-27-2022
Update: Philips got back to me yesterday telling they were processing a refund and asked for a POP once again (after I had repeteadly told them I didn't have one, because the Sonicare was a gift).
I replied acting confused, telling them I had been told a replacement was on the way 11 days ago but hey, I'd gladly accept a refund "with which I'd happily purchase a new toothbrush for myself" (yeah, sure, count on that!)
Today they sent me an apologetic email in which they explained how a replacement wasn't available for said toothbrush, and how they could refund me its price as listed on their website (350€ - maybe, were I to give them a POP, they would've refunded me the price written on it instead?).
They attached a Word doc that I had to compile with my bank info and then sign, nothing legally binding in any way or form. It also said I won't be pretending any more from Philips after I receive the sum.
Now waiting to see the bank transfer on my account
RE: Random Philips info - mothered - 09-27-2022
(09-27-2022, 11:11 AM)Ordnael92 Wrote: Update: Philips got back to me yesterday telling they were processing a refund and asked for a POP once again (after I had repeteadly told them I didn't have one, because the Sonicare was a gift).You did very well Indeed.
I replied acting confused, telling them I had been told a replacement was on the way 11 days ago but hey, I'd gladly accept a refund "with which I'd happily purchase a new toothbrush for myself" (yeah, sure, count on that!)
Today they sent me an apologetic email in which they explained how a replacement wasn't available for said toothbrush, and how they could refund me its price as listed on their website (350€ - maybe, were I to give them a POP, they would've refunded me the price written on it instead?).
They attached a Word doc that I had to compile with my bank info and then sign, nothing legally binding in any way or form. It also said I won't be pretending any more from Philips after I receive the sum.
Now waiting to see the bank transfer on my account
What does this mean, namely "pretending":
Quote:It also said I won't be pretending any more from Philips after I receive the sum.
RE: Random Philips info - Ordnael92 - 09-27-2022
(09-27-2022, 12:35 PM)mothered Wrote: What does this mean, namely "pretending":Other than asking for my bank credentials, the module says something I can roughly translate to:
Quote:It also said I won't be pretending any more from Philips after I receive the sum.
"In referring to my claims on the performance of said device, as a complete definition of all my pretenses, I declare to accept the return of a sum equal to the purchase cost I documented.
In receiving the sum of 349,99€, I'll have no more to pretend from you, for whatever reason, entitlement or cause."
It sounds like "take this money and let's bring this story to an end".
RE: Random Philips info - mothered - 09-27-2022
(09-27-2022, 04:09 PM)Ordnael92 Wrote:Agreed.(09-27-2022, 12:35 PM)mothered Wrote: What does this mean, namely "pretending":Other than asking for my bank credentials, the module says something I can roughly translate to:
Quote:It also said I won't be pretending any more from Philips after I receive the sum.
"In referring to my claims on the performance of said device, as a complete definition of all my pretenses, I declare to accept the return of a sum equal to the purchase cost I documented.
In receiving the sum of 349,99€, I'll have no more to pretend from you, for whatever reason, entitlement or cause."
It sounds like "take this money and let's bring this story to an end".
It's very poorly worded. They're basically saying: "here's your refund, don't bother us again".
RE: Random Philips info - Andrea Bags - 09-30-2022
(09-24-2022, 04:11 AM)mothered Wrote:they didn't even request signature. If I was greedy I'd go for another(09-23-2022, 08:18 PM)Andrea Wrote: Overnight delivery love it tooIt doesn't get better than that.
RE: Random Philips info - mothered - 09-30-2022
(09-30-2022, 10:15 AM)Andrea Wrote: they didn't even request signature.I understand COVID may play a role with not requesting a signature (social distancing), but from a company's standpoint, they should Implement other measures to ensure receipt of goods.
(09-30-2022, 10:15 AM)Andrea Wrote: If I was greedy I'd go for anotherUnder the circumstances, you should have.
RE: Random Philips info - Andrea Bags - 10-06-2022
(09-30-2022, 11:15 AM)mothered Wrote:I did after I saw your reply they want the original back though just got 2nd replacement(09-30-2022, 10:15 AM)Andrea Wrote: they didn't even request signature.I understand COVID may play a role with not requesting a signature (social distancing), but from a company's standpoint, they should Implement other measures to ensure receipt of goods.
(09-30-2022, 10:15 AM)Andrea Wrote: If I was greedy I'd go for anotherUnder the circumstances, you should have.
RE: Random Philips info - mothered - 10-06-2022
(10-06-2022, 09:13 AM)Andrea Wrote: I did after I saw your reply they want the original back though just got 2nd replacementNice one with the second replacement.
Are you planning to box their requested return?
RE: Random Philips info - Andrea Bags - 10-06-2022
(10-06-2022, 10:03 AM)mothered Wrote:I think I should send something just so it doesn't look too sketch(10-06-2022, 09:13 AM)Andrea Wrote: I did after I saw your reply they want the original back though just got 2nd replacementNice one with the second replacement.
Are you planning to box their requested return?
RE: Random Philips info - mothered - 10-06-2022
(10-06-2022, 12:41 PM)Andrea Wrote:What do you mean?(10-06-2022, 10:03 AM)mothered Wrote:I think I should send something just so it doesn't look too sketch(10-06-2022, 09:13 AM)Andrea Wrote: I did after I saw your reply they want the original back though just got 2nd replacementNice one with the second replacement.
Are you planning to box their requested return?