(06-12-2020, 08:43 PM)steadyremiix Wrote:

(06-12-2020, 04:53 AM)mothered Wrote:

(06-12-2020, 02:08 AM)steadyremiix Wrote: i’ll update you tomorrow

If you remember, please quote me.

they didn’t respond yet ;(

(06-13-2020, 04:16 AM)mothered Wrote:

(06-12-2020, 08:43 PM)steadyremiix Wrote:

(06-12-2020, 04:53 AM)mothered Wrote: If you remember, please quote me.

they didn’t respond yet ;(

Contact them with a friendly reminder.

They will eventually reply.

(06-17-2020, 02:04 PM)steadyremiix Wrote: Their previous investigation concluded that your parcel was in-fact delivered and received by the customer

the record shows that the driver spoke to a male, of unknown ethnicity, from behind the door pictured who expressed that they didn't want to open the door

(06-17-2020, 02:04 PM)steadyremiix Wrote: also, around 10 minutes ago DPD called me and asked me what happened. call lasted 2-3 minutes and i just said i was in the whole day, not notified about delivery on my doorstep.

(06-17-2020, 04:49 PM)mothered Wrote:

(06-17-2020, 02:04 PM)steadyremiix Wrote: Their previous investigation concluded that your parcel was in-fact delivered and received by the customer

the record shows that the driver spoke to a male, of unknown ethnicity, from behind the door pictured who expressed that they didn't want to open the door

How Is It possible that they've concluded the package was received by the customer, when (as they've stated) the door was not opened at the time of delivery?

Ask them to clarify this. I'd love to read their response, which I'm sure will be complete nonsense.

(06-17-2020, 02:04 PM)steadyremiix Wrote: also, around 10 minutes ago DPD called me and asked me what happened. call lasted 2-3 minutes and i just said i was in the whole day, not notified about delivery on my doorstep.

How did the conversation end?

(06-20-2020, 07:01 PM)steadyremiix Wrote: i emailed them asking them to explain but no response. i can't remember but she was very nice and not accusative at all. she said she would talk to the higher ups and see what can be done.

(06-21-2020, 03:17 AM)mothered Wrote:

(06-20-2020, 07:01 PM)steadyremiix Wrote: i emailed them asking them to explain but no response. i can't remember but she was very nice and not accusative at all. she said she would talk to the higher ups and see what can be done.

Well, you'll have to wait for their reply.

Please keep us updated the moment your receive their response.

(06-26-2020, 03:08 PM)steadyremiix Wrote:

(06-21-2020, 03:17 AM)mothered Wrote:

(06-20-2020, 07:01 PM)steadyremiix Wrote: i emailed them asking them to explain but no response. i can't remember but she was very nice and not accusative at all. she said she would talk to the higher ups and see what can be done.

Well, you'll have to wait for their reply.

Please keep us updated the moment your receive their response.

good news!!

i emailed yesterday as they hadn’t contacted me in quite a while and this was the response: “As promised, I have been on the case with DPD for you all week. The latest update yesterday was that the depot manager had deemed the parcel as lost and we're just waiting on them to sign this off, therefore making the driver personally liable - this will then be able to go over to claims and should be fully compensated.”

(06-26-2020, 03:08 PM)steadyremiix Wrote:

(06-21-2020, 03:17 AM)mothered Wrote:

(06-20-2020, 07:01 PM)steadyremiix Wrote: i emailed them asking them to explain but no response. i can't remember but she was very nice and not accusative at all. she said she would talk to the higher ups and see what can be done.

Well, you'll have to wait for their reply.

Please keep us updated the moment your receive their response.

good news!!

i emailed yesterday as they hadn’t contacted me in quite a while and this was the response: “As promised, I have been on the case with DPD for you all week. The latest update yesterday was that the depot manager had deemed the parcel as lost and we're just waiting on them to sign this off, therefore making the driver personally liable - this will then be able to go over to claims and should be fully compensated.”

(06-26-2020, 05:01 PM)mothered Wrote:

(06-26-2020, 03:08 PM)steadyremiix Wrote:

(06-21-2020, 03:17 AM)mothered Wrote: Well, you'll have to wait for their reply.

Please keep us updated the moment your receive their response.

good news!!

i emailed yesterday as they hadn’t contacted me in quite a while and this was the response: “As promised, I have been on the case with DPD for you all week. The latest update yesterday was that the depot manager had deemed the parcel as lost and we're just waiting on them to sign this off, therefore making the driver personally liable - this will then be able to go over to claims and should be fully compensated.”

Reading this has made my day.

This Is the reason why 66 posts and 5 weeks of exchanging details between us both and pushing the SE beyond limits, has led to a successful outcome. Perseverance and persistence at Its best.

Well done.

(06-26-2020, 09:22 PM)Filament Wrote:

(06-26-2020, 03:08 PM)steadyremiix Wrote:

(06-21-2020, 03:17 AM)mothered Wrote: Well, you'll have to wait for their reply.

Please keep us updated the moment your receive their response.

good news!!

i emailed yesterday as they hadn’t contacted me in quite a while and this was the response: “As promised, I have been on the case with DPD for you all week. The latest update yesterday was that the depot manager had deemed the parcel as lost and we're just waiting on them to sign this off, therefore making the driver personally liable - this will then be able to go over to claims and should be fully compensated.”

Hell yeah! Way to fight it Maybe a bit too soon to celebrate, but at this point I'm sure it'll all go well. Great job.

(06-26-2020, 09:25 PM)steadyremiix Wrote: it certainly made mine too, thanks to you. a great advisor as always! 5 weeks went by super quick, on to the next