(01-19-2018, 05:41 PM)_trixe_ Wrote:

(01-19-2018, 05:38 PM)softballmadness Wrote: Just got my email, The part where is shows NAME OF RETAILER, can I put GIFT? Also For Serial do I leave it Blank?


Victor (Fugoo Support)

Jan 18, 1:22 PM PST

Hello,

I'm very sorry to hear that your Fugoo speaker isn't working correctly. Please allow us to replace it for you, as long as you are within your 1 year warranty period.

If you ordered it from our website, please let me know the order number or your name and don't complete the below information request.

If you purchased your speaker from another retailer and are still within their return/exchange period, you may be able to return it to them, and then purchase a replacement. This would be the quickest and easiest way to have your speaker replaced. The replacement speaker won't have this problem.

Otherwise, please paste the form below into your reply to me, and then fill it out there. Once we receive this form back from you, we'll send complete instructions for returning your speaker to us, along with a prepaid shipping label.

o First and last name of purchaser:
o Your first and last name:
o Name of retailer:
o Order number (If Bought on Fugoo.com):
o Model name of speaker (Style, Sport, Tough, Style XL, Sport XL, Tough XL, Style-S, Fugoo GO [Color]):
o Serial number, if available (on bottom of box):
o Date of purchase:
o Your shipping address: (This must be a street address, rather than a P.O. box, or APO/FPO address.)
o Your phone number:

The replacement process takes two to three weeks for customers within the U.S. and somewhat longer for customers outside the U.S.

Thank you,
Victor
Fugoo Support Team

Use amazon and leave the serial number blank.

(01-19-2018, 06:49 PM)softballmadness Wrote:

(01-19-2018, 05:41 PM)_trixe_ Wrote:

(01-19-2018, 05:38 PM)softballmadness Wrote: Just got my email, The part where is shows NAME OF RETAILER, can I put GIFT? Also For Serial do I leave it Blank?


Victor (Fugoo Support)

Jan 18, 1:22 PM PST

Hello,

I'm very sorry to hear that your Fugoo speaker isn't working correctly. Please allow us to replace it for you, as long as you are within your 1 year warranty period.

If you ordered it from our website, please let me know the order number or your name and don't complete the below information request.

If you purchased your speaker from another retailer and are still within their return/exchange period, you may be able to return it to them, and then purchase a replacement. This would be the quickest and easiest way to have your speaker replaced. The replacement speaker won't have this problem.

Otherwise, please paste the form below into your reply to me, and then fill it out there. Once we receive this form back from you, we'll send complete instructions for returning your speaker to us, along with a prepaid shipping label.

o First and last name of purchaser:
o Your first and last name:
o Name of retailer:
o Order number (If Bought on Fugoo.com):
o Model name of speaker (Style, Sport, Tough, Style XL, Sport XL, Tough XL, Style-S, Fugoo GO [Color]):
o Serial number, if available (on bottom of box):
o Date of purchase:
o Your shipping address: (This must be a street address, rather than a P.O. box, or APO/FPO address.)
o Your phone number:

The replacement process takes two to three weeks for customers within the U.S. and somewhat longer for customers outside the U.S.

Thank you,
Victor
Fugoo Support Team

Use amazon and leave the serial number blank.

So should we use our own address or a reship?

(01-19-2018, 11:35 PM)softballmadness Wrote: What now??????


Our sincerest apologies for the inconvenience you have experienced.

Please return only your Fugoo speaker (the speaker core and the jacket that encloses it). Do not return the packaging, or any other items - which you will need for use with your replacement speaker. Please also include the original receipt of purchase (if available), and send the speaker to the following address, including the RMA number:

Customer Service - Fugoo Returns
Reference: RMA 61622
2910 Fortune Circle West #B
Indianapolis, IN 46241

If you would like to use the prepaid USPS shipping label provided for you attached.

If you would rather ship it via another carrier, please be sure to obtain the tracking number and provide it back to us.

After receiving your return, we will assess your defective unit and ship a replacement unit to you within 2-3 days of receiving your return, per our Fugoo Warranty Policy.

Thank you,
Victor
Fugoo Support Team

(01-20-2018, 12:06 AM)udz Wrote: Just got confirmation via sms a few days ago that they have shipped my speaker, and then received this email
https://gyazo.com/6c9571795cbacd40e096e28194804e8d

Thank you op.
But this method has now been patched, if you want to add a note into the main thread so users don't have to waste time, I believe that would be very helpful.