(12-20-2023, 08:27 AM)xantorum Wrote:

(12-20-2023, 08:00 AM)cristy Wrote:

(12-20-2023, 03:29 AM)Jaccmcmcnn Wrote: How long after you emailed them did you dispute?

You can open dispute with PP in same day when you collect your package.

I opened my Microsoft dispute before I took my package from the pickup point, microsoft doesn't answer so I dont think it would make a difference

(11-10-2023, 08:21 AM)bburnsey Wrote:

(11-09-2023, 10:53 PM)RoyalDegen777 Wrote:

(11-09-2023, 01:11 PM)Kilra Wrote: Thank you, that is really good to know.

It is very possible that PayPal will refund you if they provided the wrong tracking number.

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Congrats!

Seems like EU has more succes with Microsoft.

Yeah, here’s hoping the tracking number works out. Seems PP is giving them two weeks to respond so it will be a while before I get word on anything.

In future use missing parcel or package not arrived with PP claims it’s likely not to work. Most PP claims are automated and they will see a tracking and disregard it.

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(11-09-2023, 10:46 PM)foreigno Wrote:

(11-09-2023, 08:51 PM)bburnsey Wrote: If your claiming DNA and opening a PP dispute it wont work. As soon as PP see the tracking information regardless of its delivered or not its an auto fail.

UK Based - Ordered Series X - Phoned Microsoft and spoke to someone from USA / CAN - Told them item was tampered Toaster received instead of Series X - Got reply from Microsoft saying they are investigating - Used Inspect element to change the email to (They cant help me I would need to contact delivery company) - screenshot sent to PP wrong item received - 7 days full refund and another mail from Microsoft apologising.

None of the above is true and is only a statement from a book I read recently.

nice one i may ty it this week, whats the need for inspect element to change email for?

PP need proof that you have tried to resolve with the company before making a claim. Getting any response from the business inform of an email is great as you can use inspect element to edit it to see how you see fit ie simply we cannot help you if the item you received is incorrect.

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(11-09-2023, 10:08 PM)Juice WRLD Wrote:

(11-09-2023, 08:51 PM)bburnsey Wrote: If your claiming DNA and opening a PP dispute it wont work. As soon as PP see the tracking information regardless of its delivered or not its an auto fail.

UK Based - Ordered Series X - Phoned Microsoft and spoke to someone from USA / CAN - Told them item was tampered Toaster received instead of Series X - Got reply from Microsoft saying they are investigating - Used Inspect element to change the email to (They cant help me I would need to contact delivery company) - screenshot sent to PP wrong item received - 7 days full refund and another mail from Microsoft apologising.

None of the above is true and is only a statement from a book I read recently.

What did Microsoft apologize for? Also did PayPal require you to send anything back or anything like that

PP automatically refund after 7 days - as it’s automated the only mail I got from them is a refund being processed - no information about returning anything

(11-18-2023, 06:56 PM)Kilra Wrote: Update:
Success! I just received an email from PayPal stating that the case was closed in my favor.

(12-20-2023, 06:42 PM)Spatialize Wrote:

(11-10-2023, 08:21 AM)bburnsey Wrote:

(11-09-2023, 10:53 PM)RoyalDegen777 Wrote: Yeah, here’s hoping the tracking number works out. Seems PP is giving them two weeks to respond so it will be a while before I get word on anything.

In future use missing parcel or package not arrived with PP claims it’s likely not to work. Most PP claims are automated and they will see a tracking and disregard it.

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(11-09-2023, 10:46 PM)foreigno Wrote: nice one i may ty it this week, whats the need for inspect element to change email for?

PP need proof that you have tried to resolve with the company before making a claim. Getting any response from the business inform of an email is great as you can use inspect element to edit it to see how you see fit ie simply we cannot help you if the item you received is incorrect.

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(11-09-2023, 10:08 PM)Juice WRLD Wrote: What did Microsoft apologize for? Also did PayPal require you to send anything back or anything like that

PP automatically refund after 7 days - as it’s automated the only mail I got from them is a refund being processed - no information about returning anything

(11-18-2023, 06:56 PM)Kilra Wrote: Update:
Success! I just received an email from PayPal stating that the case was closed in my favor.

So if I am reading this right, both of you were able to successfully SE microsoft with the help of PP using slightly modifed methods;

bburnsey, you had modified a response from microsoft to make it look like customer negligence (we sent you the wrong item and we dont care/cant do anything about it), and sent it to PP for a WIR claim,
and Kilra, you simply sent an MEB claim to microsoft (to their official support contact/email I assume) - and knowing that they wouldnt respond to your email for whatever reason - you used that to your advantage and had PP end the case in your favour?

So for anyone trying to attempt this, hoping that MS wouldnt respond would be a gamble, as bburnsey was able to illicit a response, so I assume that one way to go about this is to claim WIR or faulty item? But now that I think about it, bburnsey's method is quite powerful as whatever MS responds, you can just modify to your likings, either that or they dont respond. But one question remains, what if PP contacts MS to verify your claim?

(12-20-2023, 06:42 PM)Spatialize Wrote:

(11-10-2023, 08:21 AM)bburnsey Wrote:

(11-09-2023, 10:53 PM)RoyalDegen777 Wrote: Yeah, here’s hoping the tracking number works out. Seems PP is giving them two weeks to respond so it will be a while before I get word on anything.

In future use missing parcel or package not arrived with PP claims it’s likely not to work. Most PP claims are automated and they will see a tracking and disregard it.

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(11-09-2023, 10:46 PM)foreigno Wrote: nice one i may ty it this week, whats the need for inspect element to change email for?

PP need proof that you have tried to resolve with the company before making a claim. Getting any response from the business inform of an email is great as you can use inspect element to edit it to see how you see fit ie simply we cannot help you if the item you received is incorrect.

---

(11-09-2023, 10:08 PM)Juice WRLD Wrote: What did Microsoft apologize for? Also did PayPal require you to send anything back or anything like that

PP automatically refund after 7 days - as it’s automated the only mail I got from them is a refund being processed - no information about returning anything

(11-18-2023, 06:56 PM)Kilra Wrote: Update:
Success! I just received an email from PayPal stating that the case was closed in my favor.

So if I am reading this right, both of you were able to successfully SE microsoft with the help of PP using slightly modifed methods;

bburnsey, you had modified a response from microsoft to make it look like customer negligence (we sent you the wrong item and we dont care/cant do anything about it), and sent it to PP for a WIR claim,
and Kilra, you simply sent an MEB claim to microsoft (to their official support contact/email I assume) - and knowing that they wouldnt respond to your email for whatever reason - you used that to your advantage and had PP end the case in your favour?

So for anyone trying to attempt this, hoping that MS wouldnt respond would be a gamble, as bburnsey was able to illicit a response, so I assume that one way to go about this is to claim WIR or faulty item? But now that I think about it, bburnsey's method is quite powerful as whatever MS responds, you can just modify to your likings, either that or they dont respond. But one question remains, what if PP contacts MS to verify your claim?

(12-21-2023, 12:02 AM)Kilra Wrote:

(12-20-2023, 06:42 PM)Spatialize Wrote:

(11-10-2023, 08:21 AM)bburnsey Wrote: In future use missing parcel or package not arrived with PP claims it’s likely not to work. Most PP claims are automated and they will see a tracking and disregard it.

---

PP need proof that you have tried to resolve with the company before making a claim. Getting any response from the business inform of an email is great as you can use inspect element to edit it to see how you see fit ie simply we cannot help you if the item you received is incorrect.

---

PP automatically refund after 7 days - as it’s automated the only mail I got from them is a refund being processed - no information about returning anything

(11-18-2023, 06:56 PM)Kilra Wrote: Update:
Success! I just received an email from PayPal stating that the case was closed in my favor.

So if I am reading this right, both of you were able to successfully SE microsoft with the help of PP using slightly modifed methods;

bburnsey, you had modified a response from microsoft to make it look like customer negligence (we sent you the wrong item and we dont care/cant do anything about it), and sent it to PP for a WIR claim,
and Kilra, you simply sent an MEB claim to microsoft (to their official support contact/email I assume) - and knowing that they wouldnt respond to your email for whatever reason - you used that to your advantage and had PP end the case in your favour?

So for anyone trying to attempt this, hoping that MS wouldnt respond would be a gamble, as bburnsey was able to illicit a response, so I assume that one way to go about this is to claim WIR or faulty item? But now that I think about it, bburnsey's method is quite powerful as whatever MS responds, you can just modify to your likings, either that or they dont respond. But one question remains, what if PP contacts MS to verify your claim?

Correct. Worked like a charm.
Good luck to anyone trying with MS.

(12-21-2023, 03:53 PM)Elsdebo Wrote:

(12-21-2023, 12:02 AM)Kilra Wrote:

(12-20-2023, 06:42 PM)Spatialize Wrote: So if I am reading this right, both of you were able to successfully SE microsoft with the help of PP using slightly modifed methods;

bburnsey, you had modified a response from microsoft to make it look like customer negligence (we sent you the wrong item and we dont care/cant do anything about it), and sent it to PP for a WIR claim,
and Kilra, you simply sent an MEB claim to microsoft (to their official support contact/email I assume) - and knowing that they wouldnt respond to your email for whatever reason - you used that to your advantage and had PP end the case in your favour?

So for anyone trying to attempt this, hoping that MS wouldnt respond would be a gamble, as bburnsey was able to illicit a response, so I assume that one way to go about this is to claim WIR or faulty item? But now that I think about it, bburnsey's method is quite powerful as whatever MS responds, you can just modify to your likings, either that or they dont respond. But one question remains, what if PP contacts MS to verify your claim?

Correct. Worked like a charm.
Good luck to anyone trying with MS.

Did you need to log into a microsoft account to place an order? I had to.

(12-21-2023, 04:05 PM)Kilra Wrote:

(12-21-2023, 03:53 PM)Elsdebo Wrote:

(12-21-2023, 12:02 AM)Kilra Wrote: Correct. Worked like a charm.
Good luck to anyone trying with MS.

Did you need to log into a microsoft account to place an order? I had to.

I don't know if I needed to, I created an account myself.

(12-21-2023, 12:02 AM)Kilra Wrote:

(12-20-2023, 06:42 PM)Spatialize Wrote:

(11-10-2023, 08:21 AM)bburnsey Wrote: In future use missing parcel or package not arrived with PP claims it’s likely not to work. Most PP claims are automated and they will see a tracking and disregard it.

---

PP need proof that you have tried to resolve with the company before making a claim. Getting any response from the business inform of an email is great as you can use inspect element to edit it to see how you see fit ie simply we cannot help you if the item you received is incorrect.

---

PP automatically refund after 7 days - as it’s automated the only mail I got from them is a refund being processed - no information about returning anything

(11-18-2023, 06:56 PM)Kilra Wrote: Update:
Success! I just received an email from PayPal stating that the case was closed in my favor.

So if I am reading this right, both of you were able to successfully SE microsoft with the help of PP using slightly modifed methods;

bburnsey, you had modified a response from microsoft to make it look like customer negligence (we sent you the wrong item and we dont care/cant do anything about it), and sent it to PP for a WIR claim,
and Kilra, you simply sent an MEB claim to microsoft (to their official support contact/email I assume) - and knowing that they wouldnt respond to your email for whatever reason - you used that to your advantage and had PP end the case in your favour?

So for anyone trying to attempt this, hoping that MS wouldnt respond would be a gamble, as bburnsey was able to illicit a response, so I assume that one way to go about this is to claim WIR or faulty item? But now that I think about it, bburnsey's method is quite powerful as whatever MS responds, you can just modify to your likings, either that or they dont respond. But one question remains, what if PP contacts MS to verify your claim?

Correct. Worked like a charm.
Good luck to anyone trying with MS.

(01-11-2024, 11:10 AM)xx_446 Wrote:

(12-21-2023, 12:02 AM)Kilra Wrote:

(12-20-2023, 06:42 PM)Spatialize Wrote: So if I am reading this right, both of you were able to successfully SE microsoft with the help of PP using slightly modifed methods;

bburnsey, you had modified a response from microsoft to make it look like customer negligence (we sent you the wrong item and we dont care/cant do anything about it), and sent it to PP for a WIR claim,
and Kilra, you simply sent an MEB claim to microsoft (to their official support contact/email I assume) - and knowing that they wouldnt respond to your email for whatever reason - you used that to your advantage and had PP end the case in your favour?

So for anyone trying to attempt this, hoping that MS wouldnt respond would be a gamble, as bburnsey was able to illicit a response, so I assume that one way to go about this is to claim WIR or faulty item? But now that I think about it, bburnsey's method is quite powerful as whatever MS responds, you can just modify to your likings, either that or they dont respond. But one question remains, what if PP contacts MS to verify your claim?

Correct. Worked like a charm.
Good luck to anyone trying with MS.

Sorry, but what does MEB stands for? thought it was another way of saying PEB or EB but someone stated otherwise so I got no idea

(01-11-2024, 11:44 AM)Equilibrium Wrote:

(01-11-2024, 11:10 AM)xx_446 Wrote:

(12-21-2023, 12:02 AM)Kilra Wrote: Correct. Worked like a charm.
Good luck to anyone trying with MS.

Sorry, but what does MEB stands for? thought it was another way of saying PEB or EB but someone stated otherwise so I got no idea

Manufacturer empty box. So you got the xbox box but the actual Console wasn't in it