(05-27-2023, 03:57 PM)aelizia Wrote:

(05-23-2023, 09:29 AM)JohnnyDogs23 Wrote:

(05-22-2023, 10:26 PM)SilentSniper8122 Wrote: Trouble is if they collect the box then sunglasses hut refuse a refund, how are we meant to send them back for a refund, massive L if that happens :/

They have told me that they can only offer a replacement no refund

still waiting for updates from the carrier they say and this is EB

anybody know a law around this?

any update on this? they have told me the same, but are longing out actually going through with it, havent heard from them in a few days after a few calls/emails ):<

(05-27-2023, 10:25 PM)Jhxxhdudjshd Wrote:

(05-27-2023, 03:57 PM)aelizia Wrote:

(05-23-2023, 09:29 AM)JohnnyDogs23 Wrote: They have told me that they can only offer a replacement no refund

still waiting for updates from the carrier they say and this is EB

anybody know a law around this?

any update on this? they have told me the same, but are longing out actually going through with it, havent heard from them in a few days after a few calls/emails ):<

Just take the replacement then refund the replacement

(05-27-2023, 10:47 PM)aelizia Wrote:

(05-27-2023, 10:25 PM)Jhxxhdudjshd Wrote:

(05-27-2023, 03:57 PM)aelizia Wrote: any update on this? they have told me the same, but are longing out actually going through with it, havent heard from them in a few days after a few calls/emails ):<

Just take the replacement then refund the replacement

yea thats what i plan on doing, they are just longing out actually replying to me about giving me the replacement lol. havent heard from them since they said it

(05-28-2023, 02:53 AM)Jhxxhdudjshd Wrote:

(05-27-2023, 10:47 PM)aelizia Wrote:

(05-27-2023, 10:25 PM)Jhxxhdudjshd Wrote: Just take the replacement then refund the replacement

yea thats what i plan on doing, they are just longing out actually replying to me about giving me the replacement lol. havent heard from them since they said it

They don't really respond on weekends so hopefully they will respond on Monday. Also, check your promotion or spam folder in your emails because my order emails from sunglass hut go into those and when they shipped my replacement, they didn't send a support email, they just put through another order without telling me which went to the promotions folder in Gmail.

(05-28-2023, 03:42 AM)aelizia Wrote:

(05-28-2023, 02:53 AM)Jhxxhdudjshd Wrote:

(05-27-2023, 10:47 PM)aelizia Wrote: yea thats what i plan on doing, they are just longing out actually replying to me about giving me the replacement lol. havent heard from them since they said it

They don't really respond on weekends so hopefully they will respond on Monday. Also, check your promotion or spam folder in your emails because my order emails from sunglass hut go into those and when they shipped my replacement, they didn't send a support email, they just put through another order without telling me which went to the promotions folder in Gmail.

nah ive not had anything in any folder, ill happily wait just kinda want to return the replacement before i go on holiday in 3 weeks haha

(05-29-2023, 07:34 PM)patrickvnbui7 Wrote:

(05-28-2023, 03:42 AM)aelizia Wrote:

(05-28-2023, 02:53 AM)Jhxxhdudjshd Wrote: They don't really respond on weekends so hopefully they will respond on Monday. Also, check your promotion or spam folder in your emails because my order emails from sunglass hut go into those and when they shipped my replacement, they didn't send a support email, they just put through another order without telling me which went to the promotions folder in Gmail.

nah ive not had anything in any folder, ill happily wait just kinda want to return the replacement before i go on holiday in 3 weeks haha

Any news>

(05-30-2023, 09:35 AM)cmyk Wrote: @mothered @Alexinoo An update, I got a replacement sent to me after a VERY long investigation. So i will return the replacements sent for a refund. Im in the same boat as no refund accepted.

(05-31-2023, 02:54 AM)aelizia Wrote:

(05-30-2023, 09:35 AM)cmyk Wrote: @mothered @Alexinoo An update, I got a replacement sent to me after a VERY long investigation. So i will return the replacements sent for a refund. Im in the same boat as no refund accepted.

how long did your investigation take? im currently 1 week in lol, them saying they dont know how long it will take