(01-11-2023, 10:33 AM)mothered Wrote:

(01-11-2023, 06:17 AM)vcwerkl vkwemowver Wrote: you cannot see anything except my left leg, even then you only see about half of it, everything above the torso is NOT in the photo

In that case, tell them to email you evidence of this:

Quote:photo evidence as you can see is of a person with the door open accepting the goods.

As per their statement above, It must clearly show the person accepting the goods.

(01-11-2023, 10:33 AM)mothered Wrote:

(01-11-2023, 06:17 AM)vcwerkl vkwemowver Wrote: you cannot see anything except my left leg, even then you only see about half of it, everything above the torso is NOT in the photo

In that case, tell them to email you evidence of this:

Quote:photo evidence as you can see is of a person with the door open accepting the goods.

As per their statement above, It must clearly show the person accepting the goods.

(01-11-2023, 12:34 PM)vcwerkl vkwemowver Wrote: will do, one question though I am starting to become a little cautious as they start to talk about local authorities, I understand the brother excuse, but is there much trouble I can get into? Bearing in mind its only 400gbp?

(01-11-2023, 12:34 PM)vcwerkl vkwemowver Wrote: one more thing I did not realise until now, the photo has a little bit of my letterbox on the door (the ones on the door, not a seperate, the little flap ones' it is black I dont believe there is any other on the street that is black. I dont believe it is a big issue at all, but could you confirm this for me?

Quote:photo evidence as you can see is of a person with the door open accepting the goods.

(01-11-2023, 03:19 PM)mothered Wrote:

(01-11-2023, 12:34 PM)vcwerkl vkwemowver Wrote: will do, one question though I am starting to become a little cautious as they start to talk about local authorities, I understand the brother excuse, but is there much trouble I can get into? Bearing in mind its only 400gbp?

It's a pretty standard response.

There's no cause for concern.

(01-11-2023, 12:34 PM)vcwerkl vkwemowver Wrote: one more thing I did not realise until now, the photo has a little bit of my letterbox on the door (the ones on the door, not a seperate, the little flap ones' it is black I dont believe there is any other on the street that is black. I dont believe it is a big issue at all, but could you confirm this for me?

That's not part of their Investigation, so disregard It.

You need to focus on requesting evidence as per below:

Quote:photo evidence as you can see is of a person with the door open accepting the goods.

(01-11-2023, 03:22 PM)vcwerkl vkwemowver Wrote: Will do, im sending what you told me to say

'This does not show proof of '  photo evidence as you can see is of a person with the door open accepting the goods. '

As per your statement in the email, you must clearly show the person receiving the goods.'

(01-11-2023, 03:23 PM)mothered Wrote:

(01-11-2023, 03:22 PM)vcwerkl vkwemowver Wrote: Will do, im sending what you told me to say

'This does not show proof of '  photo evidence as you can see is of a person with the door open accepting the goods. '

As per your statement in the email, you must clearly show the person receiving the goods.'

Good.

Be sure to reply with their exact response.

(01-11-2023, 04:08 PM)vcwerkl vkwemowver Wrote:

(01-11-2023, 03:23 PM)mothered Wrote:

(01-11-2023, 03:22 PM)vcwerkl vkwemowver Wrote: Will do, im sending what you told me to say

'This does not show proof of '  photo evidence as you can see is of a person with the door open accepting the goods. '

As per your statement in the email, you must clearly show the person receiving the goods.'

Good.

Be sure to reply with their exact response.

I will, see you soon.

(01-12-2023, 01:27 AM)mothered Wrote:

(01-11-2023, 04:08 PM)vcwerkl vkwemowver Wrote:

(01-11-2023, 03:23 PM)mothered Wrote: Good.

Be sure to reply with their exact response.

I will, see you soon.

Thanks.

(01-13-2023, 04:40 PM)vcwerkl vkwemowver Wrote:

(01-12-2023, 01:27 AM)mothered Wrote:

(01-11-2023, 04:08 PM)vcwerkl vkwemowver Wrote: I will, see you soon.

Thanks.

This is evidence that your order has been delivered to the address on your order, if you have not received your goods this would be a civil matter.

We're not able to assist any further.


Should I keep abusing them?

Whats the best thing to say?

(01-13-2023, 04:40 PM)vcwerkl vkwemowver Wrote: This is evidence that your order has been delivered to the address on your order, if you have not received your goods this would be a civil matter.

We're not able to assist any further.

Quote:photo evidence as you can see is of a person with the door open accepting the goods.

(01-14-2023, 01:44 AM)mothered Wrote:

(01-13-2023, 04:40 PM)vcwerkl vkwemowver Wrote: This is evidence that your order has been delivered to the address on your order, if you have not received your goods this would be a civil matter.

We're not able to assist any further.

They're missing the point and totally Ignoring what needs to be addressed, which Is this:

Quote:photo evidence as you can see is of a person with the door open accepting the goods.

The above quote Is their response and you've asked for evidence of that, but It continues to fall on deaf ears. Tell them why they're failing to comply with your request to email you the said evidence.