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+--- Thread: Question about EB some computer parts (/Thread-Question-about-EB-some-computer-parts)
RE: Question about EB some computer parts - mothered - 11-02-2022
(11-02-2022, 11:24 AM)Alz007 Wrote: And also if they don't want to lift the ofmThey've misinterpreted your account's history, hence the OFM must be reversed.
(11-02-2022, 11:24 AM)Alz007 Wrote: does it extend to the other regions of amazon?Your accounts In other regions obviously do not have the same transactions, so they won't be affected.
That said, Amazon has been known to flag accounts under the same credentials In different regions, but only when they've thoroughly Investigated their history.
RE: Question about EB some computer parts - Alz007 - 12-10-2022
(11-02-2022, 11:35 AM)mothered Wrote:(11-02-2022, 11:24 AM)Alz007 Wrote: And also if they don't want to lift the ofmThey've misinterpreted your account's history, hence the OFM must be reversed.
(11-02-2022, 11:24 AM)Alz007 Wrote: does it extend to the other regions of amazon?Your accounts In other regions obviously do not have the same transactions, so they won't be affected.
That said, Amazon has been known to flag accounts under the same credentials In different regions, but only when they've thoroughly Investigated their history.
sorry to come thy late but they have respond that to my answer about their ofm mail :
Dear customer,
Thank you for contacting us.
We are concerned about the activity on your account. We want to do everything we can to help you avoid any problems with the delivery of items you purchase on Amazon
Your account remains open and available. Please keep in mind that we may terminate your account if you fail to comply with our terms of use. To learn more about our sales policies, visit our "Terms and Conditions" page. You'll find a link to that page at the bottom of every Amazon page.
If you have any other questions about your order or account, please contact our Customer Service department by clicking on the link below:
does it mean that the ofm is removed of my account? Thanks in advance
RE: Question about EB some computer parts - mothered - 12-11-2022
(12-10-2022, 05:40 PM)Alz007 Wrote:Your account Is back to normal and can be used as per usual, but It's treading on thin Ice.(11-02-2022, 11:35 AM)mothered Wrote:(11-02-2022, 11:24 AM)Alz007 Wrote: And also if they don't want to lift the ofmThey've misinterpreted your account's history, hence the OFM must be reversed.
(11-02-2022, 11:24 AM)Alz007 Wrote: does it extend to the other regions of amazon?Your accounts In other regions obviously do not have the same transactions, so they won't be affected.
That said, Amazon has been known to flag accounts under the same credentials In different regions, but only when they've thoroughly Investigated their history.
sorry to come thy late but they have respond that to my answer about their ofm mail :
Dear customer,
Thank you for contacting us.
We are concerned about the activity on your account. We want to do everything we can to help you avoid any problems with the delivery of items you purchase on Amazon
Your account remains open and available. Please keep in mind that we may terminate your account if you fail to comply with our terms of use. To learn more about our sales policies, visit our "Terms and Conditions" page. You'll find a link to that page at the bottom of every Amazon page.
If you have any other questions about your order or account, please contact our Customer Service department by clicking on the link below:
does it mean that the ofm is removed of my account? Thanks in advance
If you breach their terms over a single Incident, there's a high chance It will be closed.
RE: Question about EB some computer parts - Alz007 - 12-11-2022
(12-11-2022, 01:31 AM)mothered Wrote:(12-10-2022, 05:40 PM)Alz007 Wrote:Your account Is back to normal and can be used as per usual, but It's treading on thin Ice.(11-02-2022, 11:35 AM)mothered Wrote: They've misinterpreted your account's history, hence the OFM must be reversed.
Your accounts In other regions obviously do not have the same transactions, so they won't be affected.
That said, Amazon has been known to flag accounts under the same credentials In different regions, but only when they've thoroughly Investigated their history.
sorry to come thy late but they have respond that to my answer about their ofm mail :
Dear customer,
Thank you for contacting us.
We are concerned about the activity on your account. We want to do everything we can to help you avoid any problems with the delivery of items you purchase on Amazon
Your account remains open and available. Please keep in mind that we may terminate your account if you fail to comply with our terms of use. To learn more about our sales policies, visit our "Terms and Conditions" page. You'll find a link to that page at the bottom of every Amazon page.
If you have any other questions about your order or account, please contact our Customer Service department by clicking on the link below:
does it mean that the ofm is removed of my account? Thanks in advance
If you breach their terms over a single Incident, there's a high chance It will be closed.
Okay, thanks for your answer. Could I start to SE them again one day? And if so, how long do you think it will take?
RE: Question about EB some computer parts - mothered - 12-11-2022
(12-11-2022, 01:58 AM)Alz007 Wrote: Could I start to SE them again one day?Absolutely, you can do It from this point onwards.
But you cannot afford to raise suspicion to the point of the account being Investigated.
RE: Question about EB some computer parts - Alz007 - 12-11-2022
(12-11-2022, 02:34 AM)mothered Wrote:(12-11-2022, 01:58 AM)Alz007 Wrote: Could I start to SE them again one day?Absolutely, you can do It from this point onwards.
But you cannot afford to raise suspicion to the point of the account being Investigated.
Great! I have boxed RAM bars (at 300€) a month ago on amazon.es (the ofm is on my french account), just to be sure is it still good for you to continue the se?
RE: Question about EB some computer parts - mothered - 12-11-2022
(12-11-2022, 03:06 AM)Alz007 Wrote: I have boxed RAM bars (at 300€) a month ago on amazon.es (the ofm is on my french account), just to be sure is it still good for you to continue the se?Yes It's good to go.
RE: Question about EB some computer parts - Alz007 - 12-11-2022
(12-11-2022, 03:19 AM)mothered Wrote:(12-11-2022, 03:06 AM)Alz007 Wrote: I have boxed RAM bars (at 300€) a month ago on amazon.es (the ofm is on my french account), just to be sure is it still good for you to continue the se?Yes It's good to go.
Okay, thanks. And is there another email I could send them to further remove their suspicions?
RE: Question about EB some computer parts - mothered - 12-11-2022
(12-11-2022, 01:50 PM)Alz007 Wrote: is there another email I could send them to further remove their suspicions?Follow this up:
(11-02-2022, 11:20 AM)mothered Wrote: Your account's activity definitely does not warrant an OFM.
Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.
RE: Question about EB some computer parts - Alz007 - 12-13-2022
(12-11-2022, 03:17 PM)mothered Wrote:(12-11-2022, 01:50 PM)Alz007 Wrote: is there another email I could send them to further remove their suspicions?Follow this up:
(11-02-2022, 11:20 AM)mothered Wrote: Your account's activity definitely does not warrant an OFM.
Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.
They answer me this :
Dear customer,
We contacted you to better understand your account activity and to determine how we can improve your shopping experience.
We have not taken any action against your account, so you can continue to place orders. We appreciate your efforts to comply with our sales policies.
We may not respond to further emails on this issue.
Sincerely,
Does it mean that all the suspicions have been removed from my account?