(10-21-2022, 07:36 PM)Vola Wrote:

(10-19-2022, 01:33 AM)mothered Wrote:

(10-18-2022, 10:53 PM)Vola Wrote: Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

Did what you said got told this

Dear XY,

Thank you for your email.

If you are not happy with this outcome, as stipulated in our terms and conditions, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform. Please refer to the Consumer Dispute Resolution section on the following link:

https://www.uniqlo.com/se/en/info/terms.html


Once again we appreciate that this is not the outcome you were hoping for, however we will not be able to assist you any further with this matter.


Kind regards,

(10-19-2022, 01:33 AM)mothered Wrote: Tell them to email you evidence In support of their findings.

(10-22-2022, 01:24 AM)mothered Wrote:

(10-21-2022, 07:36 PM)Vola Wrote:

(10-19-2022, 01:33 AM)mothered Wrote: Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

Did what you said got told this

Dear XY,

Thank you for your email.

If you are not happy with this outcome, as stipulated in our terms and conditions, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform. Please refer to the Consumer Dispute Resolution section on the following link:

https://www.uniqlo.com/se/en/info/terms.html


Once again we appreciate that this is not the outcome you were hoping for, however we will not be able to assist you any further with this matter.


Kind regards,

A load of nonsense.

They've totally disregarded your request as per below.

(10-19-2022, 01:33 AM)mothered Wrote: Tell them to email you evidence In support of their findings.

Request an escalation on the grounds that their Investigation Is Inconclusive due to their neglect to provide supported evidence.

(10-23-2022, 04:16 PM)Vola Wrote: If you are not happy with this outcome, you are entitled to follow the escalations process provided in our previous email.

(10-24-2022, 01:28 AM)mothered Wrote:

(10-23-2022, 04:16 PM)Vola Wrote: If you are not happy with this outcome, you are entitled to follow the escalations process provided in our previous email.

The link they've provided In the previous email, Is an external entity that's not relevant to your request.

The escalation process Is within the confines of their own company, namely the claim being assessed on a senior level. Tell them to do exactly that.

(10-26-2022, 09:04 PM)Vola Wrote: This case has been escalated internally

Quote:Shaf @ UNIQLO Customer Care

(10-26-2022, 09:04 PM)Vola Wrote:

(10-24-2022, 01:28 AM)mothered Wrote:

(10-23-2022, 04:16 PM)Vola Wrote: If you are not happy with this outcome, you are entitled to follow the escalations process provided in our previous email.

The link they've provided In the previous email, Is an external entity that's not relevant to your request.

The escalation process Is within the confines of their own company, namely the claim being assessed on a senior level. Tell them to do exactly that.

Dear XY,

Thank you for your email.

This case has been escalated internally and we will not be able to assist any further in this instance.

In addition to the above, we have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order and our current stock amount also confirms this.

As well as escalating this issue by conducting the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

If you are unhappy with the outcome, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform. Please follow instructions in our previous email.

Thank you for your patience whilst we investigated this but we will be unable to assist any further in this matter.


Kind regards,

Shaf @ UNIQLO Customer Care

Cant be bothered anymore with this they arent budging il just return the clothes.

(10-27-2022, 05:52 PM)djduderizx Wrote:

(10-26-2022, 09:04 PM)Vola Wrote:

(10-24-2022, 01:28 AM)mothered Wrote: The link they've provided In the previous email, Is an external entity that's not relevant to your request.

The escalation process Is within the confines of their own company, namely the claim being assessed on a senior level. Tell them to do exactly that.

Dear XY,

Thank you for your email.

This case has been escalated internally and we will not be able to assist any further in this instance.

In addition to the above, we have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order and our current stock amount also confirms this.

As well as escalating this issue by conducting the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

If you are unhappy with the outcome, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform. Please follow instructions in our previous email.

Thank you for your patience whilst we investigated this but we will be unable to assist any further in this matter.


Kind regards,

Shaf @ UNIQLO Customer Care

Cant be bothered anymore with this they arent budging il just return the clothes.

If worst comes worst do a chargeback

(10-27-2022, 10:50 PM)Vola Wrote:

(10-27-2022, 05:52 PM)djduderizx Wrote:

(10-26-2022, 09:04 PM)Vola Wrote: Dear XY,

Thank you for your email.

This case has been escalated internally and we will not be able to assist any further in this instance.

In addition to the above, we have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order and our current stock amount also confirms this.

As well as escalating this issue by conducting the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

If you are unhappy with the outcome, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform. Please follow instructions in our previous email.

Thank you for your patience whilst we investigated this but we will be unable to assist any further in this matter.


Kind regards,

Shaf @ UNIQLO Customer Care

Cant be bothered anymore with this they arent budging il just return the clothes.

If worst comes worst do a chargeback

how do I do that with klarna and what are the consequences?

(10-27-2022, 11:31 PM)wideputin Wrote:

(10-27-2022, 10:50 PM)Vola Wrote:

(10-27-2022, 05:52 PM)djduderizx Wrote: If worst comes worst do a chargeback

how do I do that with klarna and what are the consequences?

How much was your order?

(10-28-2022, 01:53 AM)Vola Wrote:

(10-27-2022, 11:31 PM)wideputin Wrote:

(10-27-2022, 10:50 PM)Vola Wrote: how do I do that with klarna and what are the consequences?

How much was your order?

127 usd