(09-15-2022, 01:46 PM)pxl_rip Wrote:

(09-14-2022, 12:45 PM)mothered Wrote:

(09-14-2022, 12:40 PM)pxl_rip Wrote: ok thank you so much

You're most welcome.

(09-14-2022, 12:40 PM)pxl_rip Wrote: i'll keep you updated...

Please do.

(09-14-2022, 12:40 PM)pxl_rip Wrote: hope to hear them soon (definitely hope to now wait 1-2 weeks as they said)

If you haven't heard back In around 10 days time, get In contact and ask where your claim stands.

They replied with an email stating that according to distribution center and weight investigation that the item was shipped properly and there will be no refund. And please consider to consult some authority agencies to resolve the issue for you.

Is it over?

(09-15-2022, 04:57 PM)mothered Wrote:

(09-15-2022, 01:46 PM)pxl_rip Wrote:

(09-14-2022, 12:45 PM)mothered Wrote: You're most welcome.

Please do.

If you haven't heard back In around 10 days time, get In contact and ask where your claim stands.

They replied with an email stating that according to distribution center and weight investigation that the item was shipped properly and there will be no refund. And please consider to consult some authority agencies to resolve the issue for you.

Is it over?

No.

Did you mention (at any point) the condition of the package when you received It?

(09-15-2022, 04:59 PM)pxl_rip Wrote: But i remember you that i've sent photos of the packaging.

(09-14-2022, 11:20 AM)pxl_rip Wrote:

(09-14-2022, 11:08 AM)mothered Wrote:

(09-14-2022, 09:16 AM)pxl_rip Wrote: i contacted them in chat, they asked for photos of the box and started an investigation with the relevant department and it can take up to 1-2 weeks

Comply with their request for the photos, It will not Impact your claim.

To give you more informations as possible.

I contacted them and they asked for photos but due to barrier languages i sent photos only for the external package totally empty.

Then  they asked me to show also what was inside to show that the watch wasn't there.
I did it but with the watch box closed.

So they asked me to send it opened to show the watch isn't there,
I was about to do it but the chat disconnected and reconnected.

The following rep asked me for a photo of the label.
When i was doing it it disconnected.

(i did not send this last two photos)

The last rep told me to wait for the investigation but ended up in not asking the previous photos.

So i sent them only the first three photos.
Can it be a problem?
Do I to recontact them and told this or without contact to send them to the email they gave me?

(i hope it's all clear)

(09-16-2022, 02:14 AM)mothered Wrote:

(09-15-2022, 04:59 PM)pxl_rip Wrote: But i remember you that i've sent photos of the packaging.

I'm not sure what you're referring to.

Please clarify It.

(09-16-2022, 08:21 AM)pxl_rip Wrote: And i would like to ask if for the next step i have to contact them via chat or to the email i received from them

(09-16-2022, 11:15 AM)mothered Wrote:

(09-16-2022, 08:21 AM)pxl_rip Wrote: And i would like to ask if for the next step i have to contact them via chat or to the email i received from them

Given their request was done via email, use the same gateway to reply.

(09-16-2022, 11:18 AM)pxl_rip Wrote: I'm sorry to bother

(09-16-2022, 11:18 AM)pxl_rip Wrote: but i didn't understand the next move

Quote:They replied with an email stating that according to distribution center and weight investigation that the item was shipped properly and there will be no refund

(09-16-2022, 12:39 PM)mothered Wrote:

(09-16-2022, 11:18 AM)pxl_rip Wrote: I'm sorry to bother

No problem at all.

(09-16-2022, 11:18 AM)pxl_rip Wrote: but i didn't understand the next move

In reply to their statement below, tell the rep you noticed the package was damaged and ask him/her to provide photographic evidence of the package condition at the time It was delivered to your address. The Intention Is to make It appear as though the Item was stolen In transit - after It was weighed and left the carrier's depot.

Quote:They replied with an email stating that according to distribution center and weight investigation that the item was shipped properly and there will be no refund

The photos must be clearly visible and contain every angle of the package. I can assure you they cannot fulfil such a request.

(09-16-2022, 12:42 PM)pxl_rip Wrote: Just to be sure I will ask in reply to their email as you said, am I right?

(09-16-2022, 12:42 PM)pxl_rip Wrote: And in a first email i have to tell them only that i noticed the package was damage.
Only if they do not move on, in the following email i have to ask photographic evidence?