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+--- Thread: Trying to SE Insta360 camera. Advice? (/Thread-Trying-to-SE-Insta360-camera-Advice)
RE: Trying to SE Insta360 camera. Advice? - mothered - 09-11-2022
@fractalmind0, any updates?
RE: Trying to SE Insta360 camera. Advice? - fractalmind0 - 10-04-2022
(09-11-2022, 03:36 AM)mothered Wrote: @fractalmind0, any updates?
Sorry, haven't been on here for a while. They proceeded to check their warehouse and track by camera the package from the time it was scanned at the facility to the time it was put in a truck for dispatch. Still waiting for that. But they're going above and beyond. I really wasn't expecting it to be that much of a hassle.
Additionally, they said if they can't find evidence the item was damaged during shipping phase, then they will decline the claim.
RE: Trying to SE Insta360 camera. Advice? - mothered - 10-05-2022
(10-04-2022, 04:40 PM)fractalmind0 Wrote: Sorry, haven't been on here for a while.No problem at all.
(10-04-2022, 04:40 PM)fractalmind0 Wrote: They proceeded to check their warehouse and track by camera the package from the time it was scanned at the facility to the time it was put in a truck for dispatch. Still waiting for that. But they're going above and beyond. I really wasn't expecting it to be that much of a hassle.It seems they're performing a very thorough Investigation.
(10-04-2022, 04:40 PM)fractalmind0 Wrote: Additionally, they said if they can't find evidence the item was damaged during shipping phase, then they will decline the claim.If It comes to that, tell them to provide photographic evidence of the package and Item condition at the time It was delivered to your address.
I can assure you they cannot fulfil such a request.
RE: Trying to SE Insta360 camera. Advice? - Buddhism - 01-18-2023
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RE: Trying to SE Insta360 camera. Advice? - mothered - 01-18-2023
The OP hasn't been active for over 4 months, so I doubt we'll receive an update anytime soon.
RE: Trying to SE Insta360 camera. Advice? - fractalmind0 - 01-21-2023
(01-18-2023, 12:03 PM)mothered Wrote: The OP hasn't been active for over 4 months, so I doubt we'll receive an update anytime soon.
Hi friend! Hope you are well. It has been a while. I was way over my head with a lot of things going on in my life. I am back though.
A quick update on the situation, FedEx denied the claim and said that from the shipping to delivery, they had solid evidence that shows the package had NOT been damaged by them.
All in all, it was a fail. But I learned something!
RE: Trying to SE Insta360 camera. Advice? - mothered - 01-21-2023
(01-21-2023, 12:09 AM)fractalmind0 Wrote: Hi friend! Hope you are well. It has been a while. I was way over my head with a lot of things going on in my life. I am back though.It's nice to see you're back.
Hope everything Is sorted on your end.
(01-21-2023, 12:09 AM)fractalmind0 Wrote: A quick update on the situation, FedEx denied the claim and said that from the shipping to delivery, they had solid evidence that shows the package had NOT been damaged by them.What "solid evidence" are they referring to?
RE: Trying to SE Insta360 camera. Advice? - fractalmind0 - 01-21-2023
(01-21-2023, 02:10 AM)mothered Wrote:(01-21-2023, 12:09 AM)fractalmind0 Wrote: Hi friend! Hope you are well. It has been a while. I was way over my head with a lot of things going on in my life. I am back though.It's nice to see you're back.
Hope everything Is sorted on your end.
(01-21-2023, 12:09 AM)fractalmind0 Wrote: A quick update on the situation, FedEx denied the claim and said that from the shipping to delivery, they had solid evidence that shows the package had NOT been damaged by them.What "solid evidence" are they referring to?
Yes, all is good now. I appreciate you for asking!
They basically tracked from start to finish each scan and looked at their cameras. They also have a camera attached to their delivery vehicle showing the inside and the outside of the vehicle. Although I did not think to ask for the pictures at the time. I was having other problems and wasn't too focused on getting my claim approved. It is probably too late now to re-open anyway.
All in all, I am not surprised by this. I think the fact that I had to deal with FedEx Hong Kong made a huge difference (compared to having to deal with FedEx NA only, since the item was shipped from Hong Kong). Their employees are probably sharper and more dedicated to their work.
RE: Trying to SE Insta360 camera. Advice? - mothered - 01-21-2023
(01-21-2023, 07:26 AM)fractalmind0 Wrote: Yes, all is good now. I appreciate you for asking!You're welcome.
(01-21-2023, 07:26 AM)fractalmind0 Wrote: They basically tracked from start to finish each scan and looked at their cameras. They also have a camera attached to their delivery vehicle showing the inside and the outside of the vehicle.The cameras do not show every angle of the package, nor can the carrier provide photographic evidence of the package condition at the exact time It was dropped off at your address.
(01-21-2023, 07:26 AM)fractalmind0 Wrote: Although I did not think to ask for the pictures at the time. I was having other problems and wasn't too focused on getting my claim approved. It is probably too late now to re-open anyway.Understood.
I hope you've sorted out your problems.
(01-21-2023, 07:26 AM)fractalmind0 Wrote: All in all, I am not surprised by this. I think the fact that I had to deal with FedEx Hong Kong made a huge difference (compared to having to deal with FedEx NA only, since the item was shipped from Hong Kong). Their employees are probably sharper and more dedicated to their work.It's not the case with everyone.
They simply decided to thoroughly Investigate your claim.