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+--- Thread: Need some help with a small SE (mouse) (/Thread-Need-some-help-with-a-small-SE-mouse)
RE: Need some help with a small SE (mouse) - DragonyCat - 05-06-2022
(05-06-2022, 04:07 PM)mothered Wrote:(05-06-2022, 12:54 PM)DragonyCat Wrote: What's the best alternative to boxing them? Am not really in the best state/situation to be doing that.Under the circumstances of your claim, as well as the nature of the Item, boxing Is the best option.
You can try saying that you threw the mouse In the trash, for the reason that there was no purpose In keeping a non-functional Item. After all, who keeps broken products that serve no purpose whatsoever?
(05-06-2022, 12:54 PM)DragonyCat Wrote: And as for the POP, I will tell them I already sent it.Yes they already have It, so I don't know why they're requesting It again.
Got it. I sent them a new reply. Basically said that I don't have the mouse anymore (someone in my family threw it out because it was not functional anymore) and also told them about the POP I already sent to one of the other reps. Made a bit of a sad story about it all. Did not demand anything but asked what could be done right now. Waiting on their reply.
RE: Need some help with a small SE (mouse) - mothered - 05-07-2022
(05-06-2022, 06:23 PM)DragonyCat Wrote: I sent them a new reply. Basically said that I don't have the mouse anymore (someone in my family threw it out because it was not functional anymore) and also told them about the POP I already sent to one of the other reps. Made a bit of a sad story about it all. Did not demand anything but asked what could be done right now. Waiting on their reply.A very good approach with each event - mouse & POP.
We shall await their reply.
RE: Need some help with a small SE (mouse) - DragonyCat - 05-07-2022
(05-07-2022, 04:32 AM)mothered Wrote:(05-06-2022, 06:23 PM)DragonyCat Wrote: I sent them a new reply. Basically said that I don't have the mouse anymore (someone in my family threw it out because it was not functional anymore) and also told them about the POP I already sent to one of the other reps. Made a bit of a sad story about it all. Did not demand anything but asked what could be done right now. Waiting on their reply.A very good approach with each event - mouse & POP.
We shall await their reply.
Two things:
1) Their reply
"Good day! I hope you find this email well.
This is xxx from Razer Warranty Team and I'll be assisting you today!
Thank you so much for providing the information needed for the warranty claim. We are not glad to know that your Razer Basilisk V3 no longer turns on even after all the troubleshooting. We also apologize for any inconvenience that this has caused you. No worries will help you get a replacement.
However, we will have to ask for your proof of purchase (PDF form) again as upon further validating a screenshot of your receipt does not meet the valid proof of purchase requirements. What we need is the official invoice directly downloaded from the seller's website or a copy from the seller. Proof of purchase should be in .pdf if purchased online or .jpg if purchased from a physical store.
Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products.
If you have additional concerns, please do not hesitate to circle us back so we can assist and clarify things for you.
For your reference, your case number is xxx.
We look forward to hearing from you soon."
2) I found the official invoice in .pdf from the website I purchased something else. I'm wondering if I can edit .pdfs with an editor that can do that, or that it will be better with Photoshop. I don't know how they can figure out the .pdf was tempered with but it's my final option for now.
Another thing, this sentence:
"Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products."
Makes me think that they only need to confirm it wasn't purchased from some weird ass shop which sells products but isn't authorized to do so.
For now, if I can find a good editor for the .pdf file, I'll be able to replicate the information I put in with inspect element in that original screenshot and share that .pdf with them. I'm glad they didn't say anything about the thrown away mouse.
RE: Need some help with a small SE (mouse) - mothered - 05-07-2022
(05-07-2022, 01:08 PM)DragonyCat Wrote: 2) I found the official invoice in .pdf from the website I purchased something else. I'm wondering if I can edit .pdfs with an editor that can do that, or that it will be better with Photoshop.Go with whichever of the two tools/software you're proficient In using.
(05-07-2022, 01:08 PM)DragonyCat Wrote: I don't know how they can figure out the .pdf was tempered with but it's my final option for now.By viewing Its metadata.
(05-07-2022, 01:08 PM)DragonyCat Wrote: Another thing, this sentence:What's concerning Is this:
"Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products."
Makes me think that they only need to confirm it wasn't purchased from some weird ass shop which sells products but isn't authorized to do so.
Quote:We also need to verify that the Product was purchased from an authorized seller of Razer Products
They've stated It needs to be "verified", meaning to make sure It's true and correct, which may Involve cross-checking Its authenticity with the seller. I'm not saying It Is the case, but rather the possibility exists.
(05-07-2022, 01:08 PM)DragonyCat Wrote: I'm glad they didn't say anything about the thrown away mouse.That's exactly what I thought after reading their message.
RE: Need some help with a small SE (mouse) - DragonyCat - 05-07-2022
(05-07-2022, 04:13 PM)mothered Wrote:(05-07-2022, 01:08 PM)DragonyCat Wrote: 2) I found the official invoice in .pdf from the website I purchased something else. I'm wondering if I can edit .pdfs with an editor that can do that, or that it will be better with Photoshop.Go with whichever of the two tools/software you're proficient In using.
(05-07-2022, 01:08 PM)DragonyCat Wrote: I don't know how they can figure out the .pdf was tempered with but it's my final option for now.By viewing Its metadata.
(05-07-2022, 01:08 PM)DragonyCat Wrote: Another thing, this sentence:What's concerning Is this:
"Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products."
Makes me think that they only need to confirm it wasn't purchased from some weird ass shop which sells products but isn't authorized to do so.
Quote:We also need to verify that the Product was purchased from an authorized seller of Razer Products
They've stated It needs to be "verified", meaning to make sure It's true and correct, which may Involve cross-checking Its authenticity with the seller. I'm not saying It Is the case, but rather the possibility exists.
(05-07-2022, 01:08 PM)DragonyCat Wrote: I'm glad they didn't say anything about the thrown away mouse.That's exactly what I thought after reading their message.
I can always send them a broken .pdf (similar to what I did before). But I'm afraid to actually temper with the file and send it like that. This SE might not make it rip.
RE: Need some help with a small SE (mouse) - mothered - 05-08-2022
(05-07-2022, 06:33 PM)DragonyCat Wrote: I can always send them a broken .pdf (similar to what I did before). But I'm afraid to actually temper with the file and send it like that. This SE might not make it rip.First try the corrupted file and see how they respond - they may well give In.
If not, we can then tackle the second alternative.
RE: Need some help with a small SE (mouse) - DragonyCat - 05-08-2022
(05-08-2022, 02:33 AM)mothered Wrote:(05-07-2022, 06:33 PM)DragonyCat Wrote: I can always send them a broken .pdf (similar to what I did before). But I'm afraid to actually temper with the file and send it like that. This SE might not make it rip.First try the corrupted file and see how they respond - they may well give In.
If not, we can then tackle the second alternative.
Got it.
RE: Need some help with a small SE (mouse) - DragonyCat - 05-09-2022
(05-08-2022, 02:33 AM)mothered Wrote:(05-07-2022, 06:33 PM)DragonyCat Wrote: I can always send them a broken .pdf (similar to what I did before). But I'm afraid to actually temper with the file and send it like that. This SE might not make it rip.First try the corrupted file and see how they respond - they may well give In.
If not, we can then tackle the second alternative.
Update:
"Good day.
We raise your concern to our higher team, regarding the issue that you already throw the device. Sadly, we receive feedback that we cannot proceed with the replacement if the device is not in your possession since you need to send it back to us first before we deliver the replacement.
Is it possible that you retrieve the device so that we can proceed with the warranty claim?
We will wait for your response."
I think it's like their last attempt to send something like this, like, who still has their thrown out stuff ready to grab? Lol. RIP this SE.
RE: Need some help with a small SE (mouse) - mothered - 05-09-2022
(05-09-2022, 01:44 PM)DragonyCat Wrote: RIP this SE.Not yet.
I understand you're not keen on boxing, but It's certainly the way to go. Tell them you've retrieved It and put the method Into action.
RE: Need some help with a small SE (mouse) - DragonyCat - 05-09-2022
(05-09-2022, 04:08 PM)mothered Wrote:(05-09-2022, 01:44 PM)DragonyCat Wrote: RIP this SE.Not yet.
I understand you're not keen on boxing, but It's certainly the way to go. Tell them you've retrieved It and put the method Into action.
I know people don't mind boxing, but for me, that's where I unfortunately draw the line. Will tell them I cannot retrieve the mouse. I'm curious if this would've gone the same if the brand was Logitech for example.