(06-05-2020, 11:11 PM)steadyremiix Wrote:

(06-05-2020, 08:32 PM)Filament Wrote:

(06-05-2020, 08:22 PM)steadyremiix Wrote: Our depot has informed us that our driver remembered this delivery. The property was a residential address with red door.

The GPS of our driver places him at the correct location. Our depot spoke to our driver who said your customer was behind the flat door and he told him to leave your parcel in front of the door. He said he does not want to open door. Our depot has also found previous deliveries matching to the current one. 

i wasn’t even home so the delivery driver is lying

Is this from DPD or the candy company?
Nobody was home at the time. When you did get home, there wasn't any package on the door.
Stick with the story and keep persisting.
If you have some kind of evidence you weren't home (i.e. create a receipt showing you were physically in the next town over during the time of delivery), that would help fight your case.

that’s from DPD forwarded by the sweet company. i’m going to reply to them now

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(06-05-2020, 11:11 PM)steadyremiix Wrote:

(06-05-2020, 08:32 PM)Filament Wrote: Is this from DPD or the candy company?
Nobody was home at the time. When you did get home, there wasn't any package on the door.
Stick with the story and keep persisting.
If you have some kind of evidence you weren't home (i.e. create a receipt showing you were physically in the next town over during the time of delivery), that would help fight your case.

that’s from DPD forwarded by the sweet company. i’m going to reply to them now

I’m sorry but the driver and DPD are wrong. I was not in contact with the driver or any DPD driver at all. I am willing to take this further as this is false information on their behalf.

I’ve waited around two weeks for no outcome or resolution. Please could you put me in contact with your manager or someone senior?

(06-05-2020, 08:22 PM)steadyremiix Wrote: Our depot has informed us that our driver remembered this delivery.

(06-05-2020, 08:22 PM)steadyremiix Wrote: The GPS of our driver places him at the correct location.

(06-05-2020, 08:22 PM)steadyremiix Wrote: Our depot spoke to our driver who said your customer was behind the flat door and he told him to leave your parcel in front of the door. He said he does not want to open door.  

(06-06-2020, 04:54 AM)mothered Wrote:

(06-05-2020, 08:22 PM)steadyremiix Wrote: Our depot has informed us that our driver remembered this delivery.

Nonsense.

Carriers have so many delivery runs on a daily basis, and this guy just happened to remember yours?
They're trying to SE you (so to speak).

(06-05-2020, 08:22 PM)steadyremiix Wrote: The GPS of our driver places him at the correct location.

Does the GPS confirm that you personally received & accepted the package?

Evidently not.

(06-05-2020, 08:22 PM)steadyremiix Wrote: Our depot spoke to our driver who said your customer was behind the flat door and he told him to leave your parcel in front of the door. He said he does not want to open door.  

The driver must be very dedicated to specifically focus on your delivery, and also has an amazing memory to remember every minute detail.  Again, this Is complete nonsense.

What was your last point of contact with the company?

(06-06-2020, 08:03 AM)steadyremiix Wrote: but i’ll keep you updated.

(06-06-2020, 08:03 AM)steadyremiix Wrote: appreciate the help.

(06-06-2020, 08:16 AM)mothered Wrote:

(06-06-2020, 08:03 AM)steadyremiix Wrote: but i’ll keep you updated.

Please do the moment you receive their response.

(06-06-2020, 08:03 AM)steadyremiix Wrote: appreciate the help.

You're very welcome.

(06-09-2020, 10:37 AM)steadyremiix Wrote:

(06-06-2020, 08:16 AM)mothered Wrote:

(06-06-2020, 08:03 AM)steadyremiix Wrote: but i’ll keep you updated.

Please do the moment you receive their response.

(06-06-2020, 08:03 AM)steadyremiix Wrote: appreciate the help.

You're very welcome.

the person from the company is very helpful, emailing me everyday. they asked me to contact DPD directly so i did, and DPD says i should contact the company. i’m being ping ponged around. i let the company rep know about this.

Quote: i let the company rep know about this.

(06-09-2020, 10:54 AM)mothered Wrote:

(06-09-2020, 10:37 AM)steadyremiix Wrote:

(06-06-2020, 08:16 AM)mothered Wrote: Please do the moment you receive their response.

You're very welcome.

the person from the company is very helpful, emailing me everyday. they asked me to contact DPD directly so i did, and DPD says i should contact the company. i’m being ping ponged around. i let the company rep know about this.

Quote: i let the company rep know about this.

Absolutely.

Tell them that you're very frustrated, In a firm, yet polite manner.

(06-12-2020, 02:08 AM)steadyremiix Wrote:

(06-09-2020, 10:54 AM)mothered Wrote:

(06-09-2020, 10:37 AM)steadyremiix Wrote: the person from the company is very helpful, emailing me everyday. they asked me to contact DPD directly so i did, and DPD says i should contact the company. i’m being ping ponged around. i let the company rep know about this.

Quote: i let the company rep know about this.

Absolutely.

Tell them that you're very frustrated, In a firm, yet polite manner.

i’ll update you tomorrow

(06-12-2020, 04:53 AM)mothered Wrote:

(06-12-2020, 02:08 AM)steadyremiix Wrote:

(06-09-2020, 10:54 AM)mothered Wrote: Absolutely.

Tell them that you're very frustrated, In a firm, yet polite manner.

i’ll update you tomorrow

If you remember, please quote me.

(06-12-2020, 08:43 PM)steadyremiix Wrote:

(06-12-2020, 04:53 AM)mothered Wrote:

(06-12-2020, 02:08 AM)steadyremiix Wrote: i’ll update you tomorrow

If you remember, please quote me.

they didn’t respond yet ;(