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Bose QC35 SE help needed - Printable Version

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RE: Bose QC35 SE help needed - mothered - 02-24-2020

(02-24-2020, 06:20 PM)bag02craso Wrote:
(02-21-2020, 03:18 PM)mothered Wrote:
(02-21-2020, 03:04 PM)bag02craso Wrote: They wrote the following:
Exactly what address did you send it to, what did you write on the label ??  And what company did you use to send it ??

At no time have we instructed you to send your product to us.  My colleague wrote to you that if you had the opportunity to grab the headset again and have the opportunity to send it to us, we can start the process of a service change.  If you do not have an RMA number and a package label from us, you are not expected to send us anything.


Don't have the option to grab a tracking number on the package?  Otherwise, it will be very difficult to track it.

Quote:Exactly what address did you send it to, what did you write on the label ??  And what company did you use to send it ??
They're using multiple question marks on the same text, which Is a sign of frustration. They're getting agitated, which Is good news.

Quote:At no time have we instructed you to send your product to us.
Nonsense.

Then what's this supposed to mean? Keep the Item or send It? Clearly the latter.
Quote:If you have possible to get it back, and then send it to us.

Hit them with this.
I've hit them with this. Currently awaiting their reply. Excited to see what their next move is.

Judging by their previous replies, I'd say they'll try and dispute It.

Please keep us updated.

RE: Bose QC35 SE help needed - bag02craso - 02-25-2020

(02-24-2020, 08:18 PM)mothered Wrote:
(02-24-2020, 06:20 PM)bag02craso Wrote:
(02-21-2020, 03:18 PM)mothered Wrote: They're using multiple question marks on the same text, which Is a sign of frustration. They're getting agitated, which Is good news.

Nonsense.

Then what's this supposed to mean? Keep the Item or send It? Clearly the latter.

Hit them with this.
I've hit them with this. Currently awaiting their reply. Excited to see what their next move is.

Judging by their previous replies, I'd say they'll try and dispute It.

Please keep us updated.
It appears that the support department might be sailing. Ive just received the following empty message:
Dear,

Due to the high volume of requests being sent, your e-mail has been redirected to an English speaking representative, to offer you the best customer service experience and to handle your enquiry as quickly as possible. Thank you for your understanding.

Hi Ras



Thank you for the information.



Med vänliga hälsningar / Best Regards

Philip I.
Support och teknisk rådgivare
EOM

RE: Bose QC35 SE help needed - mothered - 02-25-2020

(02-25-2020, 01:24 PM)bag02craso Wrote:
(02-24-2020, 08:18 PM)mothered Wrote:
(02-24-2020, 06:20 PM)bag02craso Wrote: I've hit them with this. Currently awaiting their reply. Excited to see what their next move is.

Judging by their previous replies, I'd say they'll try and dispute It.

Please keep us updated.
It appears that the support department might be sailing. Ive just received the following empty message:
Dear,

Due to the high volume of requests being sent, your e-mail has been redirected to an English speaking representative, to offer you the best customer service experience and to handle your enquiry as quickly as possible. Thank you for your understanding.

Hi Ras



Thank you for the information.



Med vänliga hälsningar / Best Regards

Philip I.
Support och teknisk rådgivare
EOM

Wasn't the representative English-speaking to begin with? If not, then that explains their poor grammar.

As It stands, we're now waiting for a reply from another department. This will be very Interesting Indeed.

RE: Bose QC35 SE help needed - bag02craso - 02-25-2020

(02-25-2020, 02:48 PM)mothered Wrote:
(02-25-2020, 01:24 PM)bag02craso Wrote:
(02-24-2020, 08:18 PM)mothered Wrote: Judging by their previous replies, I'd say they'll try and dispute It.

Please keep us updated.
It appears that the support department might be sailing. Ive just received the following empty message:
Dear,

Due to the high volume of requests being sent, your e-mail has been redirected to an English speaking representative, to offer you the best customer service experience and to handle your enquiry as quickly as possible. Thank you for your understanding.

Hi Ras



Thank you for the information.



Med vänliga hälsningar / Best Regards

Philip I.
Support och teknisk rådgivare
EOM

Wasn't the representative English-speaking to begin with? If not, then that explains their poor grammar.

As It stands, we're now waiting for a reply from another department. This will be very Interesting Indeed.
Yes that will be interesting indeed.
The representatives have been switching back and forth between Danish, Swedish and English

RE: Bose QC35 SE help needed - mothered - 02-25-2020

(02-25-2020, 03:05 PM)bag02craso Wrote: The representatives have been switching back and forth between Danish, Swedish and English

Goodness me, what a mess.

Hopefully the English-speaking rep will use common sense In response to your claim.

RE: Bose QC35 SE help needed - bag02craso - 02-25-2020

(02-25-2020, 03:12 PM)mothered Wrote:
(02-25-2020, 03:05 PM)bag02craso Wrote: The representatives have been switching back and forth between Danish, Swedish and English

Goodness me, what a mess.

Hopefully the English-speaking rep will use common sense In response to your claim.
I agree.
Hopefully he will! I will keep you updated.

RE: Bose QC35 SE help needed - bag02craso - 02-25-2020

Now they came with this. Its ridiculous:

I am unsure of the issue here. Can you please explain. Sorry for the unconvenience.



Can you please send us the tracking number of your package and then we can see what we can do.



Thank you

RE: Bose QC35 SE help needed - bag02craso - 02-26-2020

(02-25-2020, 05:46 PM)bag02craso Wrote: Now they came with this. Its ridiculous:

I am unsure of the issue here. Can you please explain. Sorry for the unconvenience.



Can you please send us the tracking number of your package and then we can see what we can do.



Thank you
Should I really explain the entire situation once again?

RE: Bose QC35 SE help needed - bag02craso - 02-26-2020

So i gave them the complete explanation once again and this is what they came with:

Thank you so much for the explanation.



I am really trying to figure out what we can d do to trace this package that you have sent.



We need any kind of information off it.



Tracking id
Company that you sent it with.
Without this it will be very hard to make a replacemt or to even get your pacakge sent to this adress. But we will do everything we can do to try and make this happen.



But i can not promise anyhing.




Thanks for your understanding. I hope that I have informed you enough.



Med vänliga hälsningar / Best Regards

Again, horrifying grammar. Any ideas?

RE: Bose QC35 SE help needed - Green314 - 08-16-2020

Nice and curious SE, I wish I could know what happened at the end.