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+--- Forum: Social Engineering (https://sinister.li/Forum-Social-Engineering)
+--- Thread: New balance (/Thread-New-balance)
RE: New balance - stealthysnake88 - 11-14-2022
(11-14-2022, 09:47 PM)mcpvperz Wrote:Will try lad(11-14-2022, 09:33 PM)djduderizx Wrote:(11-14-2022, 03:21 PM)mothered Wrote: They're missing the point.I kept telling them that
The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.
You'll just have to keep hammering it, they'll eventually get tired of you and give in.
RE: New balance - mothered - 11-15-2022
(11-14-2022, 09:33 PM)djduderizx Wrote:Keep repeating It and If need be, shoot off the same email to every department you can think of, regardless of relevance.(11-14-2022, 03:21 PM)mothered Wrote:I kept telling them that(11-14-2022, 03:18 PM)djduderizx Wrote: They will not reescelate since they've based it off weight?They're missing the point.
The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.
RE: New balance - stealthysnake88 - 11-19-2022
(11-15-2022, 01:52 AM)mothered Wrote:tried re escelating case yet again and they just say the evidence is there case is closed.(11-14-2022, 09:33 PM)djduderizx Wrote:Keep repeating It and If need be, shoot off the same email to every department you can think of, regardless of relevance.(11-14-2022, 03:21 PM)mothered Wrote: They're missing the point.I kept telling them that
The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.
Give up at this point
RE: New balance - mothered - 11-19-2022
(11-19-2022, 01:03 PM)djduderizx Wrote:Is a chargeback an option for you?(11-15-2022, 01:52 AM)mothered Wrote:tried re escelating case yet again and they just say the evidence is there case is closed.(11-14-2022, 09:33 PM)djduderizx Wrote: I kept telling them thatKeep repeating It and If need be, shoot off the same email to every department you can think of, regardless of relevance.
Give up at this point
RE: New balance - stealthysnake88 - 11-19-2022
(11-19-2022, 03:03 PM)mothered Wrote:Yes but not worth it since its only under 120(11-19-2022, 01:03 PM)djduderizx Wrote:Is a chargeback an option for you?(11-15-2022, 01:52 AM)mothered Wrote: Keep repeating It and If need be, shoot off the same email to every department you can think of, regardless of relevance.tried re escelating case yet again and they just say the evidence is there case is closed.
Give up at this point
RE: New balance - mothered - 11-20-2022
(11-19-2022, 11:15 PM)djduderizx Wrote:Understood.(11-19-2022, 03:03 PM)mothered Wrote:Yes but not worth it since its only under 120(11-19-2022, 01:03 PM)djduderizx Wrote: tried re escelating case yet again and they just say the evidence is there case is closed.Is a chargeback an option for you?
Give up at this point
(11-19-2022, 11:15 PM)djduderizx Wrote: tried re escelating case yet again and they just say the evidence is there^ Did they provide solid evidence that fully supports their decision?
RE: New balance - stealthysnake88 - 11-20-2022
(11-20-2022, 01:52 AM)mothered Wrote:Yes they just said the carriers weight made sure they had the shoes in the box(11-19-2022, 11:15 PM)djduderizx Wrote:Understood.(11-19-2022, 03:03 PM)mothered Wrote: Is a chargeback an option for you?Yes but not worth it since its only under 120
(11-19-2022, 11:15 PM)djduderizx Wrote: tried re escelating case yet again and they just say the evidence is there^ Did they provide solid evidence that fully supports their decision?
RE: New balance - mothered - 11-21-2022
(11-20-2022, 04:46 PM)djduderizx Wrote:What was the exact weight of the shoes?(11-20-2022, 01:52 AM)mothered Wrote:Yes they just said the carriers weight made sure they had the shoes in the box(11-19-2022, 11:15 PM)djduderizx Wrote: Yes but not worth it since its only under 120Understood.
(11-19-2022, 11:15 PM)djduderizx Wrote: tried re escelating case yet again and they just say the evidence is there^ Did they provide solid evidence that fully supports their decision?
RE: New balance - stealthysnake88 - 11-21-2022
(11-21-2022, 03:05 AM)mothered Wrote:0.4 i believe(11-20-2022, 04:46 PM)djduderizx Wrote:What was the exact weight of the shoes?(11-20-2022, 01:52 AM)mothered Wrote: Understood.Yes they just said the carriers weight made sure they had the shoes in the box
^ Did they provide solid evidence that fully supports their decision?
RE: New balance - mothered - 11-22-2022
(11-21-2022, 03:46 PM)djduderizx Wrote:Is that 400 grams?(11-21-2022, 03:05 AM)mothered Wrote:0.4 i believe(11-20-2022, 04:46 PM)djduderizx Wrote: Yes they just said the carriers weight made sure they had the shoes in the boxWhat was the exact weight of the shoes?