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+--- Thread: Question about EB some computer parts (/Thread-Question-about-EB-some-computer-parts)
RE: Question about EB some computer parts - mothered - 11-01-2022
(11-01-2022, 12:26 PM)Alz007 Wrote:Correct.(11-01-2022, 12:04 PM)mothered Wrote:(11-01-2022, 11:33 AM)Alz007 Wrote: Whith dry ice or something else ?It's just over the boxing weight limit, so simply add a little extra packing In the return.
Okay, like for example 25 grams of cardboard?
Basically any material that's commonly used to package goods.
RE: Question about EB some computer parts - Alz007 - 11-01-2022
(11-01-2022, 03:01 PM)mothered Wrote:(11-01-2022, 12:26 PM)Alz007 Wrote:Correct.(11-01-2022, 12:04 PM)mothered Wrote: It's just over the boxing weight limit, so simply add a little extra packing In the return.
Okay, like for example 25 grams of cardboard?
Basically any material that's commonly used to package goods.
Update: my friend will receive the replacement SSD in a few days (although he ordered it at the same time as me) making the wrong item received method inoperative. I tried to tell the rep that the SSD was not in the box but he asked me for a police report and I got an email from the account specialist saying that there were too many problems with my orders... And so I guess my account is under surveillance... I have a question is my account under surveillance on all Amazon domains (es de it ...)? Or is it just my French account?
RE: Question about EB some computer parts - mothered - 11-02-2022
(11-01-2022, 11:56 PM)Alz007 Wrote: I got an email from the account specialist saying that there were too many problems with my orders.What was his exact reply?
RE: Question about EB some computer parts - Alz007 - 11-02-2022
(11-02-2022, 12:26 AM)mothered Wrote:(11-01-2022, 11:56 PM)Alz007 Wrote: I got an email from the account specialist saying that there were too many problems with my orders.What was his exact reply?
Dear customer,
You have requested a refund for a large number of orders, as you have indicated that you have not received your packages.
It is true that order problems can sometimes occur in the course of doing business. However, the unusually high number of lost orders you have reported exceeds what would normally be expected.
When we see this type of unusual activity, we review each account on a case-by-case basis to determine if further action or account closure is necessary. As a result, we will no longer be able to compensate you for any further problems with your shipments. If this problem persists, we have the right to deny you the ability to make purchases on our site.
You can consult our General Terms and Conditions of Sale here :
www.amazon.fr/gp/help/customer/display.html?nodeId=548524
We'd like to talk to you about how to resolve any issues you may have when using our service, to ensure that your future orders arrive without a hitch. We understand that lost shipments are a problem, and we want to make sure that our customers receive the products they buy from Amazon.com.
If there is a problem with orders shipped to a specific address, you can provide an alternate address.
If you believe you have received this message in error, or if you would like to clarify activities on your orders, please reply to this email within 30 days.
Sincerely,
The Account Specialist
Amazon.fr
RE: Question about EB some computer parts - mothered - 11-02-2022
(11-02-2022, 10:03 AM)Alz007 Wrote:A typical OFM email from Amazon.(11-02-2022, 12:26 AM)mothered Wrote:(11-01-2022, 11:56 PM)Alz007 Wrote: I got an email from the account specialist saying that there were too many problems with my orders.What was his exact reply?
Dear customer,
You have requested a refund for a large number of orders, as you have indicated that you have not received your packages.
It is true that order problems can sometimes occur in the course of doing business. However, the unusually high number of lost orders you have reported exceeds what would normally be expected.
When we see this type of unusual activity, we review each account on a case-by-case basis to determine if further action or account closure is necessary. As a result, we will no longer be able to compensate you for any further problems with your shipments. If this problem persists, we have the right to deny you the ability to make purchases on our site.
How many refunds have been performed on the account?
RE: Question about EB some computer parts - Alz007 - 11-02-2022
(11-02-2022, 10:11 AM)mothered Wrote:(11-02-2022, 10:03 AM)Alz007 Wrote:A typical OFM email from Amazon.(11-02-2022, 12:26 AM)mothered Wrote: What was his exact reply?
Dear customer,
You have requested a refund for a large number of orders, as you have indicated that you have not received your packages.
It is true that order problems can sometimes occur in the course of doing business. However, the unusually high number of lost orders you have reported exceeds what would normally be expected.
When we see this type of unusual activity, we review each account on a case-by-case basis to determine if further action or account closure is necessary. As a result, we will no longer be able to compensate you for any further problems with your shipments. If this problem persists, we have the right to deny you the ability to make purchases on our site.
How many refunds have been performed on the account?
On my amazon.fr account two (one sealed box 5 months ago and one and a half month ago) and nothing on the other domains
RE: Question about EB some computer parts - mothered - 11-02-2022
(11-02-2022, 10:13 AM)Alz007 Wrote: On my amazon.fr account two (one sealed box 5 months ago and one and a half month ago) and nothing on the other domainsIn that case, you shouldn't have received the email claiming an Influx of refunds on the account.
Ask Amazon to justify It.
RE: Question about EB some computer parts - Alz007 - 11-02-2022
(11-02-2022, 10:25 AM)mothered Wrote:(11-02-2022, 10:13 AM)Alz007 Wrote: On my amazon.fr account two (one sealed box 5 months ago and one and a half month ago) and nothing on the other domainsIn that case, you shouldn't have received the email claiming an Influx of refunds on the account.
Ask Amazon to justify It.
It was an EB 1 month and a half ago. Maybe they tought it was too similar between EB and missing item méthode... And the rep did not Ask anything to me, she didnt Ask me if the box was tamper or anything... The only thing she asked me is if this already happened to me before or no (and i said no because it is the case, le last Time was an EB)
In addition to that i have done a lot of order between each se...
And what Can i Say to them in my mail in your opinion?
RE: Question about EB some computer parts - mothered - 11-02-2022
(11-02-2022, 10:31 AM)Alz007 Wrote: It was an EB 1 month and a half ago. Maybe they tought it was too similar between EB and missing item méthode... And the rep did not Ask anything to me, she didnt Ask me if the box was tamper or anything... The only thing she asked me is if this already happened to me before or no (and i said no because it is the case, le last Time was an EB)They've messed up.
In addition to that i have done a lot of order between each se...
Your account's activity definitely does not warrant an OFM.
(11-02-2022, 10:31 AM)Alz007 Wrote: And what Can i Say to them in my mail in your opinion?Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.
RE: Question about EB some computer parts - Alz007 - 11-02-2022
(11-02-2022, 11:20 AM)mothered Wrote:(11-02-2022, 10:31 AM)Alz007 Wrote: It was an EB 1 month and a half ago. Maybe they tought it was too similar between EB and missing item méthode... And the rep did not Ask anything to me, she didnt Ask me if the box was tamper or anything... The only thing she asked me is if this already happened to me before or no (and i said no because it is the case, le last Time was an EB)They've messed up.
In addition to that i have done a lot of order between each se...
Your account's activity definitely does not warrant an OFM.
(11-02-2022, 10:31 AM)Alz007 Wrote: And what Can i Say to them in my mail in your opinion?Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.
Okay, thanks, I'll do that then. And also if they don't want to lift the ofm does it extend to the other regions of amazon?