(10-14-2022, 06:04 PM)Vola Wrote: Got denied for a refund just received this email

”Thank you for your email and for providing us with further details about your missing item.



After thoroughly investigating this matter with our warehouse and the carrier, and having looked at all available information, we believe that we have delivered all the items in your order, and unfortunately cannot assist further.



Should you have any future queries, please do not hesitate to contact us.”

(10-14-2022, 06:04 PM)Vola Wrote: having looked at all available information

(10-14-2022, 06:04 PM)Vola Wrote: we believe that we have delivered all the items in your order

(10-15-2022, 03:02 PM)mothered Wrote:

(10-14-2022, 06:04 PM)Vola Wrote: having looked at all available information

Tell them to provide a breakdown of the Information they're referring to.

(10-14-2022, 06:04 PM)Vola Wrote: we believe that we have delivered all the items in your order

That doesn't explain anything.

Ask them to elaborate further, Inclusive of providing evidence supporting their decision to decline your claim.

(10-18-2022, 10:53 PM)Vola Wrote: Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

(10-19-2022, 01:33 AM)mothered Wrote:

(10-18-2022, 10:53 PM)Vola Wrote: Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

(10-19-2022, 05:41 PM)djduderizx Wrote:

(10-19-2022, 01:33 AM)mothered Wrote:

(10-18-2022, 10:53 PM)Vola Wrote: Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

I wonder what they would've said if he tried DNA

(10-20-2022, 01:41 AM)mothered Wrote:

(10-19-2022, 05:41 PM)djduderizx Wrote:

(10-19-2022, 01:33 AM)mothered Wrote: Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

I wonder what they would've said if he tried DNA

Most likely they would've used GPS/tracking to confirm the delivery.

(10-20-2022, 07:14 PM)djduderizx Wrote:

(10-20-2022, 01:41 AM)mothered Wrote:

(10-19-2022, 05:41 PM)djduderizx Wrote: I wonder what they would've said if he tried DNA

Most likely they would've used GPS/tracking to confirm the delivery.

Then he would have to open a claim right?

(10-19-2022, 01:33 AM)mothered Wrote:

(10-18-2022, 10:53 PM)Vola Wrote: Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.