(09-17-2022, 02:28 PM)fortune Wrote: They said ‘ We've completed our review of your unauthorised activity case and we've determined there was no unauthorised use.

(09-17-2022, 04:22 PM)mothered Wrote:

(09-17-2022, 02:28 PM)fortune Wrote: They said ‘ We've completed our review of your unauthorised activity case and we've determined there was no unauthorised use.

Ask them to elaborate on how and why they've established unauthorized use didn't take place.

(09-17-2022, 04:52 PM)fortune Wrote:

(09-17-2022, 04:22 PM)mothered Wrote:

(09-17-2022, 02:28 PM)fortune Wrote: They said ‘ We've completed our review of your unauthorised activity case and we've determined there was no unauthorised use.

Ask them to elaborate on how and why they've established unauthorized use didn't take place.

Okay, I will keep you updated.

(09-18-2022, 02:18 AM)mothered Wrote:

(09-17-2022, 04:52 PM)fortune Wrote:

(09-17-2022, 04:22 PM)mothered Wrote: Ask them to elaborate on how and why they've established unauthorized use didn't take place.

Okay, I will keep you updated.

Please do.

(09-19-2022, 10:47 AM)fortune Wrote:

(09-18-2022, 02:18 AM)mothered Wrote:

(09-17-2022, 04:52 PM)fortune Wrote: Okay, I will keep you updated.

Please do.

They said this,

‘I am sorry that unauthorised case is closed stating it is not unauthorised. Upon checking the transaction I see the total transaction amount is $151.01 USD out of which $55.53 USD has been refunded to your card ending with xx10.

Since the transaction is eligible for buyer protection policy, I have gone ahead and filed the dispute for the amount 95.48 USD stating you have not received the item.’

Next message :

‘Now the case is in review and you need to escalate the dispute to claims after 7 days. So, PayPal will do further investigation and make sure you get the refund.

Here’s how to escalate a dispute to a claim.
Go to your Resolution Center.

Click View next to the dispute you want to escalate.

Click Escalate to PayPal at the bottom of the page.

Add any relevant information for escalating the dispute.

Click Submit.’

Next message:

‘You are welcome William, I am happy to inform you that I have escalated the case right away so, you do not have to wait for 7 days.’

Next message:

‘As of now the case is under specialist review and we have asked additional details from the person whom the money is sent.

Now all that you have to do is wait patiently for an email from PayPal regarding an update on the case. I assure you that you are protected under PayPal buyer protection and there is nothing that you have to be worried about.

Just a request from me is that please do not take any further action regarding the claim unless you receive an email update for any additional details from PayPal.

Rest assured your funds are safe and I will make sure to get this resolved quickly for you to get the refund.’

(09-19-2022, 04:33 PM)mothered Wrote:

(09-19-2022, 10:47 AM)fortune Wrote:

(09-18-2022, 02:18 AM)mothered Wrote: Please do.

They said this,

‘I am sorry that unauthorised case is closed stating it is not unauthorised. Upon checking the transaction I see the total transaction amount is $151.01 USD out of which $55.53 USD has been refunded to your card ending with xx10.

Since the transaction is eligible for buyer protection policy, I have gone ahead and filed the dispute for the amount 95.48 USD stating you have not received the item.’

Next message :

‘Now the case is in review and you need to escalate the dispute to claims after 7 days. So, PayPal will do further investigation and make sure you get the refund.

Here’s how to escalate a dispute to a claim.
Go to your Resolution Center.

Click View next to the dispute you want to escalate.

Click Escalate to PayPal at the bottom of the page.

Add any relevant information for escalating the dispute.

Click Submit.’

Next message:

‘You are welcome William, I am happy to inform you that I have escalated the case right away so, you do not have to wait for 7 days.’

Next message:

‘As of now the case is under specialist review and we have asked additional details from the person whom the money is sent.

Now all that you have to do is wait patiently for an email from PayPal regarding an update on the case. I assure you that you are protected under PayPal buyer protection and there is nothing that you have to be worried about.

Just a request from me is that please do not take any further action regarding the claim unless you receive an email update for any additional details from PayPal.

Rest assured your funds are safe and I will make sure to get this resolved quickly for you to get the refund.’

They're certainly being helpful by taking the appropriate steps to ensure the refund.

It's looking good at this stage.

(09-19-2022, 05:17 PM)fortune Wrote: That’s what I’ve been thinking, I’m pretty sure I’m going to lose the case

(09-20-2022, 02:15 AM)mothered Wrote:

(09-19-2022, 05:17 PM)fortune Wrote: That’s what I’ve been thinking, I’m pretty sure I’m going to lose the case

Try not to determine the outcome - there's every chance It may succeed.

Take It step-by-step and tackle every Issue accordingly.

(09-03-2022, 11:51 AM)fortune Wrote: Hello, I’m going to try a £200-£400 SE on sugargoo.com the only thing is I don’t know what method to do, weight will be about 8kg.

Sugargoo is a chinese based agent that buy (mainly) fake, counterfeit goods from people in china then out source it from china. Missing items is out of the story, they take pictures of whatever you buy and show it you, they also weigh it and inspect the packaging. Not sure about DNA, maybe. Returns would be difficult because they are thousands of kilometres away from me, which I doubt they would want to take returns. DNA probably the most viable option, if you think another method which is more effective, please inform me, thanks.

(09-20-2022, 06:37 AM)fortune Wrote:

(09-20-2022, 02:15 AM)mothered Wrote:

(09-19-2022, 05:17 PM)fortune Wrote: That’s what I’ve been thinking, I’m pretty sure I’m going to lose the case

Try not to determine the outcome - there's every chance It may succeed.

Take It step-by-step and tackle every Issue accordingly.

Alright, thanks.