(06-30-2022, 02:46 PM)Doomza Wrote: Yeah phone call definitely seems the way to go with these. Had a quick call this morning and they just apologised and said are you happy to receive a refund and we'll send you an email. I'll update when/if I actually receive the email.

(06-30-2022, 04:17 PM)mothered Wrote:

(06-30-2022, 02:46 PM)Doomza Wrote: Yeah phone call definitely seems the way to go with these. Had a quick call this morning and they just apologised and said are you happy to receive a refund and we'll send you an email. I'll update when/if I actually receive the email.

Good to read they've approved the refund.

Barring any unforeseen circumstances, your account will be credited within x-amount of business days.

(06-30-2022, 04:40 PM)Doomza Wrote: Email received from the original person I dealt with saying they are still waiting back to hear from the refund team. So the reps are offering refund without the power to do so I think.

(06-30-2022, 04:40 PM)Doomza Wrote: and said are you happy to receive a refund and we'll send you an email.

Quote:they are still waiting back to hear from the refund team

(06-30-2022, 04:55 PM)mothered Wrote:

(06-30-2022, 04:40 PM)Doomza Wrote: Email received from the original person I dealt with saying they are still waiting back to hear from the refund team. So the reps are offering refund without the power to do so I think.

They've pretty much approved It here:

(06-30-2022, 04:40 PM)Doomza Wrote: and said are you happy to receive a refund and we'll send you an email.

As per below, I'd say they're referring to receiving confirmation of when the refund will be processed.

Quote:they are still waiting back to hear from the refund team

(07-04-2022, 11:06 PM)Doomza Wrote: Refund came through today.

(07-04-2022, 11:06 PM)Doomza Wrote:

(06-30-2022, 04:55 PM)mothered Wrote:

(06-30-2022, 04:40 PM)Doomza Wrote: Email received from the original person I dealt with saying they are still waiting back to hear from the refund team. So the reps are offering refund without the power to do so I think.

They've pretty much approved It here:

(06-30-2022, 04:40 PM)Doomza Wrote: and said are you happy to receive a refund and we'll send you an email.

As per below, I'd say they're referring to receiving confirmation of when the refund will be processed.

Quote:they are still waiting back to hear from the refund team

Refund came through today.

(07-05-2022, 01:16 AM)Akoz Wrote: I am just awaiting my prescription information this Wednesday and I am going to attempt on some custom prescription sunglasses

(07-05-2022, 01:36 AM)mothered Wrote:

(07-05-2022, 01:16 AM)Akoz Wrote: I am just awaiting my prescription information this Wednesday and I am going to attempt on some custom prescription sunglasses

Good luck with It.

If you remember, please quote/tag me.

(07-06-2022, 11:25 PM)Akoz Wrote: Items now ordered, Due to prescription it will take an initial 8 days for delivery but I will update when they have arrived.