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Asus se - Printable Version

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RE: Asus se - mothered - 07-01-2022

(07-01-2022, 10:05 AM)Itree1986 Wrote: The claim already was escalated to ceo level whatever that is and then sent back to the department i am currently with but it is like kicking a dead horse with these people. They keep refusing the claim because of the 1lb weight discrepancy but never weighed the package themselves
Quote:They keep refusing the claim because of the 1lb weight discrepancy but never weighed the package
This Is what you must focus on:

(06-19-2022, 10:56 AM)mothered Wrote: Be sure to keep asking for evidence of the package condition when they received It.

They've yet to comply with your request, so keep asking for the evidence.


RE: Asus se - Andrea Bags - 08-23-2022

how did this one go would like to try


RE: Asus se - Itree1986 - 08-25-2022

(08-23-2022, 04:53 PM)Andrea Wrote: how did this one go would like to try

Failed they are not interested in providing very good customer service but you can try and i would to hear your feedback or success


RE: Asus se - mothered - 08-25-2022

(08-25-2022, 05:10 AM)Itree1986 Wrote: Failed they are not interested in providing very good customer service
On what grounds was the claim declined?


RE: Asus se - Andrea Bags - 08-25-2022

(08-25-2022, 05:10 AM)Itree1986 Wrote:
(08-23-2022, 04:53 PM)Andrea Wrote: how did this one go would like to try

Failed they are not interested in providing very good customer service but you can try and i would to hear your feedback or success
thanks for sharing will give it a go


RE: Asus se - Itree1986 - 08-26-2022

(08-25-2022, 11:11 AM)mothered Wrote:
(08-25-2022, 05:10 AM)Itree1986 Wrote: Failed they are not interested in providing very good customer service
On what grounds was the claim declined?

They stated because they never received the item and the weight discrepancy of a 1 pound.


RE: Asus se - mothered - 08-27-2022

(08-26-2022, 10:16 PM)Itree1986 Wrote: They stated because they never received the item and the weight discrepancy of a 1 pound.
Quote: the weight discrepancy of a 1 pound.
^ That was responsible for the declined claim - there was a discrepancy In weight at the carrier's weighing facilities.


RE: Asus se - Itree1986 - 08-28-2022

(08-27-2022, 02:51 AM)mothered Wrote:
(08-26-2022, 10:16 PM)Itree1986 Wrote: They stated because they never received the item and the weight discrepancy of a 1 pound.
Quote: the weight discrepancy of a 1 pound.
^ That was responsible for the declined claim - there was a discrepancy In weight at the carrier's weighing facilities.

i know there is no reason for the denial but i have gone around in circles with these people and that is why i say that they are not interested in customer service and good luck to anyone who tries them


RE: Asus se - mothered - 08-28-2022

(08-28-2022, 03:57 PM)Itree1986 Wrote:
(08-27-2022, 02:51 AM)mothered Wrote:
(08-26-2022, 10:16 PM)Itree1986 Wrote: They stated because they never received the item and the weight discrepancy of a 1 pound.
Quote: the weight discrepancy of a 1 pound.
^ That was responsible for the declined claim - there was a discrepancy In weight at the carrier's weighing facilities.

i know there is no reason for the denial but i have gone around in circles with these people and that is why i say that they are not interested in customer service and good luck to anyone who tries them
I fully understand your position.