+- Sinisterly (https://sinister.li)
+-- Forum: Hacking (https://sinister.li/Forum-Hacking)
+--- Forum: Social Engineering (https://sinister.li/Forum-Social-Engineering)
+--- Thread: Need some help with a small SE (mouse) (/Thread-Need-some-help-with-a-small-SE-mouse)
RE: Need some help with a small SE (mouse) - mothered - 05-04-2022
(05-04-2022, 01:44 PM)DragonyCat Wrote: Was actually hoping the newest email from them was confirming that they sent the mouse to me - oh well, one must not become unpatient.Social engineering requires a lot of patience.
The main thing Is, your claim Is moving In the right direction.
RE: Need some help with a small SE (mouse) - DragonyCat - 05-04-2022
(05-04-2022, 03:59 PM)mothered Wrote:(05-04-2022, 01:44 PM)DragonyCat Wrote: Was actually hoping the newest email from them was confirming that they sent the mouse to me - oh well, one must not become unpatient.Social engineering requires a lot of patience.
The main thing Is, your claim Is moving In the right direction.
Yes, exactly. This has been a small adventure, not gonna lie, kinda fun to be back with this kind of things and on this forum!
RE: Need some help with a small SE (mouse) - mothered - 05-04-2022
(05-04-2022, 04:02 PM)DragonyCat Wrote: This has been a small adventure, not gonna lie, kinda fun to be back with this kind of things and on this forum!It's great to read you're enjoying your experience.
After years of SEing, It becomes second nature, thereby every SE Is performed and tackled without generating too much thought.
RE: Need some help with a small SE (mouse) - Mohalol - 05-05-2022
(05-03-2022, 12:25 PM)DragonyCat Wrote: New update:nice job you got really far
"Apologies for the delay.
Upon checking with the relevant team, this is good news for you. We will proceed with the warranty replacement process.
Please provide the pick up/ shipping detail below:
Full Name:
Email:
Phone:
Street Address:
City:
State/Province:
Postal (ZIP) Code:
Country:
Product Name: Razer Basilisk V3 - Ergonomic Wired Gaming
Product Code: Removed for sinisterly
Product SN: Removed for sinisterly
Place of Purchase: Removed for sinisterly.
Date of Purchase: 18 March 2022
Proof of Purchase: Attached
We will proceed with warranty replacement once receiving your detail above.
Thank you for choosing Razer."
Mhm, warranty replacement. Curious how this will work.
RE: Need some help with a small SE (mouse) - DragonyCat - 05-05-2022
Update: two emails now.
"My name is xxx from the Warranty team, and I will be assisting you further with your Return Merchandise Authorization (RMA) concern.
We apologize for the inconvenience that you are currently experiencing with your device, and this is not the experience that Razer wants for our customers. But no worries, we'll be providing a replacement for your defective unit.
For your convenience, we would like to know what shipping label would you prefer, DHL or FedEx?
Just a heads up, you will have to drop off the device at the nearest courier using the prepaid shipping label that we will be creating. You may review the points below for your reference.
1. For our team to process a replacement, your device needs to be sent to our warehouse. We will provide you with a prepaid label for free to help you send the device back.
2. After we successfully receive the defective unit, then we can start processing the replacement unit. We will share the tracking details once we have them available.
3. The entire process of replacing your Razer device will take about 5-8 Business Days depending on how soon we received your defective unit.
We will wait for your response."
and
"If possible, may we also request the original invoice that your seller has provided to you? This is for documentation purposes, it is okay if the receipt is in your local language.
Thank you for your understanding and patience. We look forward to hearing from you."
Mhm, interesting situation. What do you all recommend?
RE: Need some help with a small SE (mouse) - mothered - 05-05-2022
(05-05-2022, 12:23 PM)DragonyCat Wrote: What do you all recommend?Are you concerned about returning the mouse, the POP or both?
RE: Need some help with a small SE (mouse) - DragonyCat - 05-05-2022
(05-05-2022, 04:51 PM)mothered Wrote:(05-05-2022, 12:23 PM)DragonyCat Wrote: What do you all recommend?Are you concerned about returning the mouse, the POP or both?
The POP, I already sent them, but since they need it again, the chance it now becomes a problem will be a lot higher in my opinion - they would've said something if it was, until now, but they did not.
Since I don't have the mouse, I'm thinking of the alternatives. No idea how to approach this, though. What to choose; a story of why I cannot send it, or an actual method.
Would love to just send them nothing, but since they need 2 things, would rather send the easiest one and that would be the POP again, but like I said, I don't really trust it...
RE: Need some help with a small SE (mouse) - mothered - 05-06-2022
(05-05-2022, 06:44 PM)DragonyCat Wrote: The POP, I already sent themTell them exactly that - you've already sent It.
As such, they may not request It again.
(05-05-2022, 06:44 PM)DragonyCat Wrote: Since I don't have the mouse, I'm thinking of the alternatives. No idea how to approach this, though. What to choose; a story of why I cannot send it, or an actual method.You can box them.
RE: Need some help with a small SE (mouse) - DragonyCat - 05-06-2022
(05-06-2022, 02:32 AM)mothered Wrote:(05-05-2022, 06:44 PM)DragonyCat Wrote: The POP, I already sent themTell them exactly that - you've already sent It.
As such, they may not request It again.
(05-05-2022, 06:44 PM)DragonyCat Wrote: Since I don't have the mouse, I'm thinking of the alternatives. No idea how to approach this, though. What to choose; a story of why I cannot send it, or an actual method.You can box them.
What's the best alternative to boxing them? Am not really in the best state/situation to be doing that. And as for the POP, I will tell them I already sent it.
RE: Need some help with a small SE (mouse) - mothered - 05-06-2022
(05-06-2022, 12:54 PM)DragonyCat Wrote: What's the best alternative to boxing them? Am not really in the best state/situation to be doing that.Under the circumstances of your claim, as well as the nature of the Item, boxing Is the best option.
You can try saying that you threw the mouse In the trash, for the reason that there was no purpose In keeping a non-functional Item. After all, who keeps broken products that serve no purpose whatsoever?
(05-06-2022, 12:54 PM)DragonyCat Wrote: And as for the POP, I will tell them I already sent it.Yes they already have It, so I don't know why they're requesting It again.