+- Sinisterly (https://sinister.li)
+-- Forum: Hacking (https://sinister.li/Forum-Hacking)
+--- Forum: Social Engineering (https://sinister.li/Forum-Social-Engineering)
+--- Thread: Razer SE (/Thread-Razer-SE--150768)
RE: Razer SE - mothered - 11-27-2021
Quote:My name is Elaine from Razer Technical Support and I’m glad to assist you.If that's the case, why do they keep repeating this:
Quote:The best option is to contact the reseller.
If she's happy to assist, then do just that and not reiterate what every rep has stated.
RE: Razer SE - fi3ld - 12-02-2021
Their answer
"
Hi, Djardi.
Thank you for contacting Razer Technical Support. My name is Ivy and I will be assisting you with your concern. We hope that you are in good health.
We've received your concern and based on the problem description that you have provided us, it says that you have an issues with your Razer DeathAdder V2 Pro wherein it is not working.
We are deeply sad to know that you're having an issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our customers to have but no need to worry, we'll do our very best to help you out.
Now, going back to your issue, I have read all the emails that you have sent to us and as carefully checked, it seems that your product was purchased from a seller that is not yet authorized by Razer.
Another thing, even if it is registered to our system but you purchased your device from an unauthorized reseller, your device is not eligible for the warranty. This is the reason we suggested that you need to contact the seller.
You may find time to read the full details of Razer Warranty Policy at https://www.razer.com/warranty#a7 - Exclusions and Limitation.
Thank you for your understanding. Have a great day and stay safe.
For future reference, your case number is XXXX-XXXX.
"
Can i know your opinion
?While i think about how to send back the ball in their court tomorrow..
I can claim that the warranty starts with Razer ends with Razer and i don't care for their policy.
RE: Razer SE - Satan - 12-02-2021
That would not likely work, as their posted warranty does include exclusions regarding resellers, both explicitly as well as "Products for which Razer will not receive payment", which it could be argued in a reselling they did not collect money from the transaction itself. This particular hole would basically lead to remedy being legal action, essentially suing claiming that as they would have been paid by the reseller, they did in fact receive payment, but even then you'd need to get around the limitation of valid proof of purchase being required, with that really annoying specific definition of what they consider a valid proof of purchase.
RE: Razer SE - fi3ld - 12-02-2021
(12-02-2021, 04:44 AM)Satan Wrote: That would not likely work, as their posted warranty does include exclusions regarding resellers, both explicitly as well as "Products for which Razer will not receive payment", which it could be argued in a reselling they did not collect money from the transaction itself. This particular hole would basically lead to remedy being legal action, essentially suing claiming that as they would have been paid by the reseller, they did in fact receive payment, but even then you'd need to get around the limitation of valid proof of purchase being required, with that really annoying specific definition of what they consider a valid proof of purchase.I see, thanks
I answered
"
Good day,I've gladly contacted russian seller as you've asked for 10th time.
They said that they've closed due to high taxes and Corona restrictions in Russia.
Well obviously i didn't accept that, i contacted the high manager (The one that before has shown me the email he sent you).So after really long and tiring talk knowing he has high IQ and doesn't think only about money, he got to know me i explained to him the situation, and what you have told me then i was surprised that he got really mad, for my case which i didn't except at all.
He said "They're playing you" and "We sell their original products and we pay them directly" and "The product exists in their database".And even if they're not authorized sellers he said "70% of russian stores are not authorized but that doesn't mean the warranty is inactive because they still get paid for the products they produce, including the products that work, and the products that don't work." And i kinda agree with him, who's responsible on the item that doesn't work except Razer? Then i told him that he is supposed to return me the product and he has to deal himself with the company it's not my business.He said "usually that's how it works but in this case we were closing the store and not ordering any more products, as a big store i can't order one mouse to replace i have to order +100pcs and we didn't have such a mouse left in stock that's why i have contacted Razer and explained the situation. And in email they said they will fix the situation i don't know why they're torturing you right now." So yeah! That's exactly what he said i can't forget it .The guy was adequate, he even sent me screenshot of his email with you.
And i was really shocked when i saw the email. I knew that the issue wasn't with Razer, neither with the Russian guys.It was just with the Customer support agent i had, idk maybe he's OCD obsessed or law-enslaved. From a human perspective, the case is really obvious.
The spirit of Ivy doesn't really sound like any of the spirits that i have talked with. is it my luck or what?So Elaine, you said that you're willing to help yes? Your colleague already agreed to help and i would have gotten my replacement and started my computer career long time ago if it wasn't for the lazy dumb agent who didn't even bare to look for the store's email, and also closed the case without informing me. That's a -10 from me for that customer support quality.I don't like hypocricy.Waiting to hear back from you,Thanks.
"
Also I've added a picture of the email they sent to the "store" which says "
Hello,
Thank you for contacting Razer Technical Support. My name is Ivy and I will be assisting you with your concern. We hope that you are in good health.
We've received your concern and based on the problem description that you have provided us, it says that you're unable to process replacement for the customer since you no longer have the item and also you're closing down your store.
We are deeply sad to know that you're having an issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our partners to have but no need to worry, we'll do our very best to help you out.
Going back, we would like to inform you that we will take care of the issue. We will escalate the customers request so that he/she can be assisted with his/her replacement.
If you have any questions, please feel free to contact us anytime. Thank you for choosing Razer! Have a great day and stay safe.
For future reference, your case number is -. "
I guess this is last shot heh?