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+--- Thread: american candy (/Thread-american-candy)
RE: american candy - steadyremiix - 05-26-2020
(05-26-2020, 01:30 PM)steadyremiix Wrote:update: “ As the parcel in question has been marked as delivered and received, I will have to raise a claim with DPD for a stolen parcel. They will investigate this matter internally and will consult with the authorities to resolve this.”(05-26-2020, 09:53 AM)mothered Wrote:(05-25-2020, 11:14 PM)steadyremiix Wrote: almost 15 hours since the email, no response yet. i highly doubt they’re busy, think they’re disregarding my issue.It's not even one day, so wait until tomorrow and shoot off another email.
Keep doing so until they respond.
they replied saying that DPD doesn’t require signatures but only a photo showing a member of the household receiving the package, and to check with my neighbours.
i replied back saying i’ve checked with neighbours and they do not have it, and acted a little frustrated.
“consult with the authorities” over some sweets :-:
RE: american candy - mothered - 05-26-2020
(05-26-2020, 01:30 PM)steadyremiix Wrote: they replied saying that DPD doesn’t require signatures but only a photo showing a member of the household receiving the packageHow Is this possible when, as per below, you didn't personally accept the delivery?
(05-26-2020, 01:30 PM)steadyremiix Wrote:Quote:i literally didn’t open the door.
RE: american candy - steadyremiix - 05-29-2020
(05-26-2020, 09:19 PM)mothered Wrote:(05-26-2020, 01:30 PM)steadyremiix Wrote: they replied saying that DPD doesn’t require signatures but only a photo showing a member of the household receiving the packageHow Is this possible when, as per below, you didn't personally accept the delivery?
(05-26-2020, 01:30 PM)steadyremiix Wrote:Quote:i literally didn’t open the door.
since i didn’t get a reply for 2 days, i emailed and said either process a refund or send another box as it was for my son. they replied saying DPD is launching a “criminal investigation IF they believe the goods to be stolen.”
they’re taking it way out of proportion.
RE: american candy - mothered - 05-29-2020
(05-29-2020, 02:36 PM)steadyremiix Wrote: they replied saying DPD is launching a “criminal investigation IF they believe the goods to be stolen.”
It's simply a routine Investigation, just like every other company.
Wait for their reply and we'll take It from there.
RE: american candy - steadyremiix - 06-01-2020
(05-29-2020, 05:07 PM)mothered Wrote:(05-29-2020, 02:36 PM)steadyremiix Wrote: they replied saying DPD is launching a “criminal investigation IF they believe the goods to be stolen.”
It's simply a routine Investigation, just like every other company.
Wait for their reply and we'll take It from there.
"I have just spoken to DPD regarding this issue again and they have informed me that they have escalated this to a signature dispute. This means that all the evidence will be reviewed, the driver will be interviewed and will revisit your premises to try and rectify this matter. "
the last thing i wanted was for the driver to be affected by this.
RE: american candy - Filament - 06-01-2020
(06-01-2020, 05:20 PM)steadyremiix Wrote:(05-29-2020, 05:07 PM)mothered Wrote:(05-29-2020, 02:36 PM)steadyremiix Wrote: they replied saying DPD is launching a “criminal investigation IF they believe the goods to be stolen.”
It's simply a routine Investigation, just like every other company.
Wait for their reply and we'll take It from there.
"I have just spoken to DPD regarding this issue again and they have informed me that they have escalated this to a signature dispute. This means that all the evidence will be reviewed, the driver will be interviewed and will revisit your premises to try and rectify this matter. "
the last thing i wanted was for the driver to be affected by this.
Since it was just some candy/snacks I would assume a signature wasn't required in the first place. Also, due to corona, I believe DPD isn't receiving signatures directly anymore? Not sure on that one. But it's not you or the driver's fault that the package was stolen from your door. An investigation isn't a bad thing, it's just part of the procedure. When/if driver gets there, just stick with the story that you saw the picture of the package at your door, but when you went to check up on it, it wasn't there.
RE: american candy - mothered - 06-01-2020
(06-01-2020, 05:20 PM)steadyremiix Wrote:Try not to overthink the SE.(05-29-2020, 05:07 PM)mothered Wrote:(05-29-2020, 02:36 PM)steadyremiix Wrote: they replied saying DPD is launching a “criminal investigation IF they believe the goods to be stolen.”
It's simply a routine Investigation, just like every other company.
Wait for their reply and we'll take It from there.
"I have just spoken to DPD regarding this issue again and they have informed me that they have escalated this to a signature dispute. This means that all the evidence will be reviewed, the driver will be interviewed and will revisit your premises to try and rectify this matter. "
the last thing i wanted was for the driver to be affected by this.
Wait for their reply and we'll take It from there.
RE: american candy - steadyremiix - 06-05-2020
(06-01-2020, 09:22 PM)mothered Wrote:Our depot has informed us that our driver remembered this delivery. The property was a residential address with red door.(06-01-2020, 05:20 PM)steadyremiix Wrote:Try not to overthink the SE.(05-29-2020, 05:07 PM)mothered Wrote: It's simply a routine Investigation, just like every other company.
Wait for their reply and we'll take It from there.
"I have just spoken to DPD regarding this issue again and they have informed me that they have escalated this to a signature dispute. This means that all the evidence will be reviewed, the driver will be interviewed and will revisit your premises to try and rectify this matter. "
the last thing i wanted was for the driver to be affected by this.
Wait for their reply and we'll take It from there.
The GPS of our driver places him at the correct location. Our depot spoke to our driver who said your customer was behind the flat door and he told him to leave your parcel in front of the door. He said he does not want to open door. Our depot has also found previous deliveries matching to the current one.
i wasn’t even home so the delivery driver is lying
RE: american candy - Filament - 06-05-2020
(06-05-2020, 08:22 PM)steadyremiix Wrote:(06-01-2020, 09:22 PM)mothered Wrote:Our depot has informed us that our driver remembered this delivery. The property was a residential address with red door.(06-01-2020, 05:20 PM)steadyremiix Wrote: "I have just spoken to DPD regarding this issue again and they have informed me that they have escalated this to a signature dispute. This means that all the evidence will be reviewed, the driver will be interviewed and will revisit your premises to try and rectify this matter. "Try not to overthink the SE.
the last thing i wanted was for the driver to be affected by this.
Wait for their reply and we'll take It from there.
The GPS of our driver places him at the correct location. Our depot spoke to our driver who said your customer was behind the flat door and he told him to leave your parcel in front of the door. He said he does not want to open door. Our depot has also found previous deliveries matching to the current one.
i wasn’t even home so the delivery driver is lying
Is this from DPD or the candy company?
Nobody was home at the time. When you did get home, there wasn't any package on the door.
Stick with the story and keep persisting.
If you have some kind of evidence you weren't home (i.e. create a receipt showing you were physically in the next town over during the time of delivery), that would help fight your case.
RE: american candy - steadyremiix - 06-05-2020
(06-05-2020, 08:32 PM)Filament Wrote:(06-05-2020, 08:22 PM)steadyremiix Wrote:(06-01-2020, 09:22 PM)mothered Wrote: Try not to overthink the SE.Our depot has informed us that our driver remembered this delivery. The property was a residential address with red door.
Wait for their reply and we'll take It from there.
The GPS of our driver places him at the correct location. Our depot spoke to our driver who said your customer was behind the flat door and he told him to leave your parcel in front of the door. He said he does not want to open door. Our depot has also found previous deliveries matching to the current one.
i wasn’t even home so the delivery driver is lying
Is this from DPD or the candy company?
Nobody was home at the time. When you did get home, there wasn't any package on the door.
Stick with the story and keep persisting.
If you have some kind of evidence you weren't home (i.e. create a receipt showing you were physically in the next town over during the time of delivery), that would help fight your case.
that’s from DPD forwarded by the sweet company. i’m going to reply to them now
(06-05-2020, 11:11 PM)steadyremiix Wrote:(06-05-2020, 08:32 PM)Filament Wrote:(06-05-2020, 08:22 PM)steadyremiix Wrote: Our depot has informed us that our driver remembered this delivery. The property was a residential address with red door.
The GPS of our driver places him at the correct location. Our depot spoke to our driver who said your customer was behind the flat door and he told him to leave your parcel in front of the door. He said he does not want to open door. Our depot has also found previous deliveries matching to the current one.
i wasn’t even home so the delivery driver is lying
Is this from DPD or the candy company?
Nobody was home at the time. When you did get home, there wasn't any package on the door.
Stick with the story and keep persisting.
If you have some kind of evidence you weren't home (i.e. create a receipt showing you were physically in the next town over during the time of delivery), that would help fight your case.
that’s from DPD forwarded by the sweet company. i’m going to reply to them now
I’m sorry but the driver and DPD are wrong. I was not in contact with the driver or any DPD driver at all. I am willing to take this further as this is false information on their behalf.
I’ve waited around two weeks for no outcome or resolution. Please could you put me in contact with your manager or someone senior?