(02-28-2020, 05:32 AM)mothered Wrote:

(02-28-2020, 05:21 AM)neekhavod Wrote:

(02-28-2020, 04:34 AM)mothered Wrote: Under these circumstances, they're obligated to address the matter, so wait for their reply.

If you haven't heard anything In the next day or so, send them a friendly reminder.

Gotcha, just wanna say thanks for giving me all of the advice. Really helpful and I hope this SE comes out in my favor.

You're very welcome.

I aim to exhaust every avenue to ensure a successful outcome. As with every SE, the process differs and must be taken one step at a time.

(02-28-2020, 09:28 PM)trapthot Wrote: Can the corona virus help ? Act sick and maybe they’ll be hesitant to do a RMA

(02-28-2020, 10:45 PM)neekhavod Wrote: So, instead of emailing me, he called me. He left a voicemail saying that there isn't anything that can be done without physically having the laptop. I can probably email him about a sob story or another reason why I need this laptop asap. Or do you think this is the end of the road?

Quote:He left a voicemail saying that there isn't anything that can be done without physically having the laptop

(02-29-2020, 03:41 AM)mothered Wrote:

(02-28-2020, 10:45 PM)neekhavod Wrote: So, instead of emailing me, he called me. He left a voicemail saying that there isn't anything that can be done without physically having the laptop. I can probably email him about a sob story or another reason why I need this laptop asap. Or do you think this is the end of the road?

Quote:He left a voicemail saying that there isn't anything that can be done without physically having the laptop

Has he requested a specific carrier/service for the return?

(02-29-2020, 03:53 AM)neekhavod Wrote:

(02-29-2020, 03:41 AM)mothered Wrote:

(02-28-2020, 10:45 PM)neekhavod Wrote: So, instead of emailing me, he called me. He left a voicemail saying that there isn't anything that can be done without physically having the laptop. I can probably email him about a sob story or another reason why I need this laptop asap. Or do you think this is the end of the road?

Quote:He left a voicemail saying that there isn't anything that can be done without physically having the laptop

Has he requested a specific carrier/service for the return?

No, I haven't followed up yet, not sure what he wants to do next. As far as he thinks, I don't have the laptop. I'll try to inquire more by email, I will probably just ask what can be done now.

(02-29-2020, 04:46 AM)mothered Wrote:

(02-29-2020, 03:53 AM)neekhavod Wrote:

(02-29-2020, 03:41 AM)mothered Wrote: Has he requested a specific carrier/service for the return?

No, I haven't followed up yet, not sure what he wants to do next. As far as he thinks, I don't have the laptop. I'll try to inquire more by email, I will probably just ask what can be done now.

No problem at all, take your time to ensure a smooth process and successful outcome.

Just keep In mind whether he requests shipment with a specific carrier. If not, you can say you've sent It via a given postal service- untracked.

(02-29-2020, 12:30 PM)neekhavod Wrote:

(02-29-2020, 04:46 AM)mothered Wrote:

(02-29-2020, 03:53 AM)neekhavod Wrote: No, I haven't followed up yet, not sure what he wants to do next. As far as he thinks, I don't have the laptop. I'll try to inquire more by email, I will probably just ask what can be done now.

No problem at all, take your time to ensure a smooth process and successful outcome.

Just keep In mind whether he requests shipment with a specific carrier. If not, you can say you've sent It via a given postal service- untracked.

How should I follow up on this? Should I say I was able to recover the laptop somehow, because he still thinks I got rid of it.

(02-29-2020, 02:46 PM)mothered Wrote:

(02-29-2020, 12:30 PM)neekhavod Wrote:

(02-29-2020, 04:46 AM)mothered Wrote: No problem at all, take your time to ensure a smooth process and successful outcome.

Just keep In mind whether he requests shipment with a specific carrier. If not, you can say you've sent It via a given postal service- untracked.

How should I follow up on this? Should I say I was able to recover the laptop somehow, because he still thinks I got rid of it.

Precisely how did your last conversation end?

(02-29-2020, 03:26 PM)neekhavod Wrote:

(02-29-2020, 02:46 PM)mothered Wrote:

(02-29-2020, 12:30 PM)neekhavod Wrote: How should I follow up on this? Should I say I was able to recover the laptop somehow, because he still thinks I got rid of it.

Precisely how did your last conversation end?

The last time I spoke to him was through the email that I posted here. He didnt respond to the email with an email but with a call instead. I didn't answer the phone when he tried to call me, so he left a voicemail and said that they couldn't do anything more without the laptop.

(03-01-2020, 02:10 AM)mothered Wrote:

(02-29-2020, 03:26 PM)neekhavod Wrote:

(02-29-2020, 02:46 PM)mothered Wrote: Precisely how did your last conversation end?

The last time I spoke to him was through the email that I posted here. He didnt respond to the email with an email but with a call instead. I didn't answer the phone when he tried to call me, so he left a voicemail and said that they couldn't do anything more without the laptop.

Request your claim be escalated, and see how they respond.

(03-02-2020, 04:27 PM)neekhavod Wrote: Should I say that I managed to recover the laptop and proceed from there? But since I told them that the battery exploded or was close to, wouldn't that be a shipping hazard or does that not matter?