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+--- Thread: Bose QC35 SE help needed (/Thread-Bose-QC35-SE-help-needed)
RE: Bose QC35 SE help needed - bag02craso - 02-21-2020
I wrote that i found my headset and have already shipped it by our local carrier to their location/warehouse in Belgium.
This is their reply:
We will have to ship the goods with our shipping labels, otherwise we will have no chance of finding out where the packages belong. The case to which the item belongs is on our shipping label, which will be scanned when the package reaches Belgium. Our service workshop in Belgium receives goods from all over the EU and they receive hundreds of packages every day.
Since you have made a change earlier, you should know how the process works. However, if you have any track & trace on what you have sent us, we must see what we can do and see if we can find your package. If you have a picture of the package and can show what it looks like it would be helpful.
What do I do?
RE: Bose QC35 SE help needed - mothered - 02-21-2020
(02-21-2020, 10:30 AM)bag02craso Wrote: Since you have made a change earlier, you should know how the process works.They're attempting to put you at fault, so reverse It.
Tell them that It's not a matter of knowing how their process operates, but rather their neglect to provide shipping Instructions that ultimately resulted In sending the Item via the said carrier. Assure them that If they specified how the goods should be returned, you would've complied with their request. However, they didn't, so you've done the right thing by sending the Item back as per their Instructions.
(02-21-2020, 10:30 AM)bag02craso Wrote: If you have a picture of the package and can show what it looks like it would be helpful.If that's what they want, that's what they'll get.
Make up a package at home, take a photo and send It to them.
RE: Bose QC35 SE help needed - bag02craso - 02-21-2020
(02-21-2020, 11:27 AM)mothered Wrote:I told them as mentioned above and provided them with a picture of my "package".(02-21-2020, 10:30 AM)bag02craso Wrote: Since you have made a change earlier, you should know how the process works.They're attempting to put you at fault, so reverse It.
Tell them that It's not a matter of knowing how their process operates, but rather their neglect to provide shipping Instructions that ultimately resulted In sending the Item via the said carrier. Assure them that If they specified how the goods should be returned, you would've complied with their request. However, they didn't, so you've done the right thing by sending the Item back as per their Instructions.
(02-21-2020, 10:30 AM)bag02craso Wrote: If you have a picture of the package and can show what it looks like it would be helpful.If that's what they want, that's what they'll get.
Make up a package at home, take a photo and send It to them.
Lets see what they do now. I will update as soon as they get back to me.
RE: Bose QC35 SE help needed - unkn0wn123 - 02-21-2020
I'm surprised they haven't said why did you ship it to a random location and not wait for the email, or did they send you the place to ship it to before sending a prepaid label?
RE: Bose QC35 SE help needed - bag02craso - 02-21-2020
(02-21-2020, 01:50 PM)unkn0wn123 Wrote: I'm surprised they haven't said why did you ship it to a random location and not wait for the email, or did they send you the place to ship it to before sending a prepaid label?I knew the location from before, when I actually shipped my previous headset to them as this WAS a warranty case. So i knew from back then.
RE: Bose QC35 SE help needed - unkn0wn123 - 02-21-2020
(02-21-2020, 01:53 PM)bag02craso Wrote:Ah I see I'll have to think of a way for me to word it for my situation(02-21-2020, 01:50 PM)unkn0wn123 Wrote: I'm surprised they haven't said why did you ship it to a random location and not wait for the email, or did they send you the place to ship it to before sending a prepaid label?I knew the location from before, when I actually shipped my previous headset to them as this WAS a warranty case. So i knew from back then.
RE: Bose QC35 SE help needed - mothered - 02-21-2020
(02-21-2020, 01:19 PM)bag02craso Wrote:(02-21-2020, 11:27 AM)mothered Wrote:I told them as mentioned above and provided them with a picture of my "package".(02-21-2020, 10:30 AM)bag02craso Wrote: Since you have made a change earlier, you should know how the process works.They're attempting to put you at fault, so reverse It.
Tell them that It's not a matter of knowing how their process operates, but rather their neglect to provide shipping Instructions that ultimately resulted In sending the Item via the said carrier. Assure them that If they specified how the goods should be returned, you would've complied with their request. However, they didn't, so you've done the right thing by sending the Item back as per their Instructions.
(02-21-2020, 10:30 AM)bag02craso Wrote: If you have a picture of the package and can show what it looks like it would be helpful.If that's what they want, that's what they'll get.
Make up a package at home, take a photo and send It to them.
Lets see what they do now. I will update as soon as they get back to me.
Good. The next course of action will be based on their reply.
This Is why they're held responsible for the return of the Item.
Quote:If you have possible to get it back, and then send it to us.
Then we can do the service exchange.
Clearly, they have not provided delivery Instructions, so you've complied with their request and (seemingly) sent It using your choice of carrier.
RE: Bose QC35 SE help needed - bag02craso - 02-21-2020
(02-21-2020, 02:38 PM)mothered Wrote:They wrote the following:(02-21-2020, 01:19 PM)bag02craso Wrote:(02-21-2020, 11:27 AM)mothered Wrote: They're attempting to put you at fault, so reverse It.I told them as mentioned above and provided them with a picture of my "package".
Tell them that It's not a matter of knowing how their process operates, but rather their neglect to provide shipping Instructions that ultimately resulted In sending the Item via the said carrier. Assure them that If they specified how the goods should be returned, you would've complied with their request. However, they didn't, so you've done the right thing by sending the Item back as per their Instructions.
If that's what they want, that's what they'll get.
Make up a package at home, take a photo and send It to them.
Lets see what they do now. I will update as soon as they get back to me.
Good. The next course of action will be based on their reply.
This Is why they're held responsible for the return of the Item.
Quote:If you have possible to get it back, and then send it to us.
Then we can do the service exchange.
Clearly, they have not provided delivery Instructions, so you've complied with their request and (seemingly) sent It using your choice of carrier.
Exactly what address did you send it to, what did you write on the label ?? And what company did you use to send it ??
At no time have we instructed you to send your product to us. My colleague wrote to you that if you had the opportunity to grab the headset again and have the opportunity to send it to us, we can start the process of a service change. If you do not have an RMA number and a package label from us, you are not expected to send us anything.
Don't have the option to grab a tracking number on the package? Otherwise, it will be very difficult to track it.
RE: Bose QC35 SE help needed - mothered - 02-21-2020
(02-21-2020, 03:04 PM)bag02craso Wrote:(02-21-2020, 02:38 PM)mothered Wrote:They wrote the following:(02-21-2020, 01:19 PM)bag02craso Wrote: I told them as mentioned above and provided them with a picture of my "package".
Lets see what they do now. I will update as soon as they get back to me.
Good. The next course of action will be based on their reply.
This Is why they're held responsible for the return of the Item.
Quote:If you have possible to get it back, and then send it to us.
Then we can do the service exchange.
Clearly, they have not provided delivery Instructions, so you've complied with their request and (seemingly) sent It using your choice of carrier.
Exactly what address did you send it to, what did you write on the label ?? And what company did you use to send it ??
At no time have we instructed you to send your product to us. My colleague wrote to you that if you had the opportunity to grab the headset again and have the opportunity to send it to us, we can start the process of a service change. If you do not have an RMA number and a package label from us, you are not expected to send us anything.
Don't have the option to grab a tracking number on the package? Otherwise, it will be very difficult to track it.
Quote:Exactly what address did you send it to, what did you write on the label ?? And what company did you use to send it ??They're using multiple question marks on the same text, which Is a sign of frustration. They're getting agitated, which Is good news.
Quote:At no time have we instructed you to send your product to us.Nonsense.
Then what's this supposed to mean? Keep the Item or send It? Clearly the latter.
Quote:If you have possible to get it back, and then send it to us.
Hit them with this.
RE: Bose QC35 SE help needed - bag02craso - 02-24-2020
(02-21-2020, 03:18 PM)mothered Wrote:I've hit them with this. Currently awaiting their reply. Excited to see what their next move is.(02-21-2020, 03:04 PM)bag02craso Wrote:(02-21-2020, 02:38 PM)mothered Wrote: Good. The next course of action will be based on their reply.They wrote the following:
This Is why they're held responsible for the return of the Item.
Clearly, they have not provided delivery Instructions, so you've complied with their request and (seemingly) sent It using your choice of carrier.
Exactly what address did you send it to, what did you write on the label ?? And what company did you use to send it ??
At no time have we instructed you to send your product to us. My colleague wrote to you that if you had the opportunity to grab the headset again and have the opportunity to send it to us, we can start the process of a service change. If you do not have an RMA number and a package label from us, you are not expected to send us anything.
Don't have the option to grab a tracking number on the package? Otherwise, it will be very difficult to track it.
Quote:Exactly what address did you send it to, what did you write on the label ?? And what company did you use to send it ??They're using multiple question marks on the same text, which Is a sign of frustration. They're getting agitated, which Is good news.
Quote:At no time have we instructed you to send your product to us.Nonsense.
Then what's this supposed to mean? Keep the Item or send It? Clearly the latter.
Quote:If you have possible to get it back, and then send it to us.
Hit them with this.