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+--- Thread: Dell SE (/Thread-Dell-SE--208292)
RE: Dell SE - fortune - 01-05-2024
(01-05-2024, 01:54 PM)Elsdebo Wrote:(01-05-2024, 09:36 AM)fortune Wrote: This SE has failed, I don't think it's recoverable either.
'Thank you for contacting Dell Customer Care.
Good Morning, Greetings for the day!
I escalated the issue and the carriers confirmed order was delivered at the correct address and denied the replacement/refund request.'
That is just generic denial. I think you need to persevere, ask for pictures of proof, call to reps.
I'll try that, thanks.
RE: Dell SE - fortune - 01-09-2024
They sent proof, only a signature which doesn't match my initials, they don't have a picture of delivery. I'm going to continue.
RE: Dell SE - fortune - 01-10-2024
Update : The refund worked and was refunded £189.50GBP. I claimed there was no picture and that the signature didn't even match my initial (because it didn't) and they said that I could get a replacement, but then I said I'd be on holiday for the next few weeks and wouldn't be able to recieve the package and asked for a refund instead, they agreed.
RE: Dell SE - HeardIt - 01-10-2024
(01-10-2024, 04:23 PM)fortune Wrote: Update : The refund worked and was refunded £189.50GBP. I claimed there was no picture and that the signature didn't even match my initial (because it didn't) and they said that I could get a replacement, but then I said I'd be on holiday for the next few weeks and wouldn't be able to recieve the package and asked for a refund instead, they agreed.
persistence wins again. will done mate
RE: Dell SE - megden195 - 01-10-2024
u got refund without PR yes?
RE: Dell SE - fortune - 01-10-2024
(01-10-2024, 04:50 PM)megden195 Wrote: u got refund without PR yes?Yes, no pr.
RE: Dell SE - SuspectN - 01-18-2024
(01-10-2024, 04:23 PM)fortune Wrote: Update : The refund worked and was refunded £189.50GBP. I claimed there was no picture and that the signature didn't even match my initial (because it didn't) and they said that I could get a replacement, but then I said I'd be on holiday for the next few weeks and wouldn't be able to recieve the package and asked for a refund instead, they agreed.
Holy shit they made so much drama about 190 bucks?