Razer Mouse S/N SE - Printable Version

Razer Mouse S/N SE - Printable Version

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RE: Razer Mouse S/N SE - SumoSlammer - 07-28-2023

Alright so you're just waiting on replacement confirmation?

RE: Razer Mouse S/N SE - andrew1774 - 07-28-2023

(07-28-2023, 07:28 PM)SumoSlammer Wrote: Alright so you're just waiting on replacement confirmation?

I am waiting for further answers from them Biggrin

I won't believe that they will make replacement so easy

RE: Razer Mouse S/N SE - mothered - 07-29-2023

(07-28-2023, 10:36 AM)andrew1774 Wrote:
(07-28-2023, 09:33 AM)mothered Wrote:
(07-28-2023, 06:43 AM)andrew1774 Wrote: UPDATE

Code:
Good day! Thank you for your response, this is Lloyd, part of the Razer Technical Support, and welcome to the Razer Technical Support. I'm glad to assist you today. We understand that you have an issue with your Razer DeathAdder V3 Pro is burning on table . We are deeply saddened to know that you're having issues with this. We are so sorry for the inconvenience it has caused you. This is an experience we don't want our customers to have but no need to worry, we'll do our very best to help you out. This is a strange issue. We would like to escalate your case to our Higher Team to further investigate what happened and for further assistance that can help us solve this problem. For us to proceed, can you provide us with the lacking information below, please? Phone: Country: Date and time of incident: Location of Incident: What devices are connected (daisy-chained)? Once the information above is provided we will proceed with your case accordingly.
How did you respond to that?
Said that i temporary don't have phone rn cuz gave to relative for using, location gave of my drop, date and time few days before i contacted them, about what connected devices didn't answer

So where does you claim currently stand?

RE: Razer Mouse S/N SE - andrew1774 - 07-29-2023

(07-29-2023, 09:14 AM)mothered Wrote:
(07-28-2023, 10:36 AM)andrew1774 Wrote:
(07-28-2023, 09:33 AM)mothered Wrote: How did you respond to that?
Said that i temporary don't have phone rn cuz gave to relative for using, location gave of my drop, date and time few days before i contacted them, about what connected devices didn't answer
So where does you claim currently stand?

I'm not sure that i got your question, are you asking about new updates on that? They've said about escalating my case, answer in 24-48 hrs so i am waiting Smile

RE: Razer Mouse S/N SE - andrew1774 - 07-29-2023

UPDATE

Code:
I hope you are doing well! This is Razer support letting you know we are here to help. We understand how important this issue is to you and our job is to resolve it as soon as possible.

If you still need assistance, please respond back to this email so that we can move forward and resolve your issue.

Important note – this case will automatically close if we don't hear back from you in 3 days.

Have a nice day fellow gamer!

Looks like it was automated message

RE: Razer Mouse S/N SE - SumoSlammer - 07-29-2023

(07-28-2023, 08:20 PM)andrew1774 Wrote:
(07-28-2023, 07:28 PM)SumoSlammer Wrote: Alright so you're just waiting on replacement confirmation?
I am waiting for further answers from them I won't believe that they will make replacement so easy

Keep pushing them once they sent me 4 automated messages in a row and just straight up ignored my questions.

RE: Razer Mouse S/N SE - andrew1774 - 07-30-2023

(07-29-2023, 07:33 PM)SumoSlammer Wrote:
(07-28-2023, 08:20 PM)andrew1774 Wrote:
(07-28-2023, 07:28 PM)SumoSlammer Wrote: Alright so you're just waiting on replacement confirmation?
I am waiting for further answers from them I won't believe that they will make replacement so easy

Keep pushing them once they sent me 4 automated messages in a row and just straight up ignored my questions.

What was in the end eventually? Smile

RE: Razer Mouse S/N SE - mothered - 07-30-2023

(07-29-2023, 11:15 AM)andrew1774 Wrote: are you asking about new updates on that?

Correct.

(07-29-2023, 11:15 AM)andrew1774 Wrote: They've said about escalating my case, answer in 24-48 hrs so i am waiting

Did the escalation go through?

RE: Razer Mouse S/N SE - andrew1774 - 07-30-2023

(07-30-2023, 09:22 AM)mothered Wrote:
(07-29-2023, 11:15 AM)andrew1774 Wrote: are you asking about new updates on that?
Correct.

(07-29-2023, 11:15 AM)andrew1774 Wrote: They've said about escalating my case, answer in 24-48 hrs so i am waiting
Did the escalation go through?

Dunno how to check it :c Will ask them rn.

RE: Razer Mouse S/N SE - mothered - 07-30-2023

(07-30-2023, 09:35 AM)andrew1774 Wrote: Dunno how to check it :c Will ask them rn.

Please reply with their response.