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Samsung s23 ultra - Printable Version

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RE: Samsung s23 ultra - mothered - 03-13-2023

(03-12-2023, 05:09 PM)rasco1235 Wrote: Samsung  probably has the worst customer service in the world
Their CS has been appalling for quite a while.

(03-12-2023, 05:09 PM)rasco1235 Wrote: its been two weeks they sent an email apologizing for ignoring my emails and said they would update me when the investigation finishes, that was 5 days ago, I sent another email saying I will have to take it further, the response was basically wait for an update, that was yesterday.
Have you requested an escalation at any point?

(03-12-2023, 05:09 PM)rasco1235 Wrote: Should I sec75 it
Not yet.

RE: Samsung s23 ultra - rasco1235 - 03-14-2023

(03-13-2023, 01:09 AM)mothered Wrote:
(03-12-2023, 05:09 PM)rasco1235 Wrote: Samsung  probably has the worst customer service in the world
Their CS has been appalling for quite a while.

(03-12-2023, 05:09 PM)rasco1235 Wrote: its been two weeks they sent an email apologizing for ignoring my emails and said they would update me when the investigation finishes, that was 5 days ago, I sent another email saying I will have to take it further, the response was basically wait for an update, that was yesterday.
Have you requested an escalation at any point?

(03-12-2023, 05:09 PM)rasco1235 Wrote: Should I sec75 it
Not yet.

Quite literally in every email I sent for the last week I’ve said it needs to be escalated and a manager needs to be contacted but they ignore that so I don’t know how else to escalate it.

RE: Samsung s23 ultra - mothered - 03-14-2023

(03-14-2023, 12:15 PM)rasco1235 Wrote:
(03-13-2023, 01:09 AM)mothered Wrote:
(03-12-2023, 05:09 PM)rasco1235 Wrote: Samsung  probably has the worst customer service in the world
Their CS has been appalling for quite a while.

(03-12-2023, 05:09 PM)rasco1235 Wrote: its been two weeks they sent an email apologizing for ignoring my emails and said they would update me when the investigation finishes, that was 5 days ago, I sent another email saying I will have to take it further, the response was basically wait for an update, that was yesterday.
Have you requested an escalation at any point?

(03-12-2023, 05:09 PM)rasco1235 Wrote: Should I sec75 it
Not yet.

Quite literally in every email I sent for the last week I’ve said it needs to be escalated and a manager needs to be contacted but they ignore that so I don’t know how else to escalate it.
Repeatedly email every department regardless of relevance.

You're bound to receive the appropriate attention.

RE: Samsung s23 ultra - rasco1235 - 03-29-2023

So, refund received unfortunately Samsung has blocked the IMEI. I put my SIM in and now I’m a bit worried it will be tracked. It has a warning message “this product has been reported lost of stolen by the seller, please contact Samsung for passkey or return to seller.” It won’t let you use the phone basically without the passcode. Anyone heard of this before or know how to bypass @mothered any thoughts again thanks.

RE: Samsung s23 ultra - mothered - 03-30-2023

(03-29-2023, 07:34 PM)rasco1235 Wrote: So, refund received unfortunately Samsung has blocked the IMEI. I put my SIM in and now I’m a bit worried it will be tracked. It has a warning message “this product has been reported lost of stolen by the seller, please contact Samsung for passkey or return to seller.” It won’t let you use the phone basically without the passcode. Anyone heard of this before or know how to bypass @mothered any thoughts again thanks.
Do you have a cell phone store/dealer where you're located that can unblock It?

There are a few In my area that do the job well.

RE: Samsung s23 ultra - Hellboy97 - 03-31-2023

It is possible to change the IMEI of S23 model already? or do they have some other way to unblock it?

RE: Samsung s23 ultra - cannyvalley - 04-04-2023

I just got a refund issued for my samsung s23 ultra. Boxing method went better than expected. Within a few days of them receiving the box, I was issued a refund. After they sent the email saying the box didn't have the item in it, I only had to have 1 short (25 minute) convo with support over live chat. Easiest shit of my life. For my first online SE this felt amazing. Now I'm wondering if I'll get an IMEI ban soon. Given how little trouble they gave me, do you think it's likely?

RE: Samsung s23 ultra - Roadman - 04-05-2023

Samsung are well known for blocking IMEI after a "successful" SE, at least in the UK anyway.

It could occur weeks after your refund. Consider your phone safe to use if its been a minimum of 2 months and no sign of any IMEI block.