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Zalando refund - Printable Version

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RE: Zalando refund - mothered - 04-05-2023

(04-05-2023, 09:01 AM)Kikibosum Wrote: what to do in this case? They don't answer me today
Keep contacting them until they reply - even If It means shooting off 10+ emails a day.

Be sure to forward the carrier's email with each communication attempt.

RE: Zalando refund - Kikibosum - 04-05-2023

(04-05-2023, 11:27 AM)mothered Wrote:
(04-05-2023, 09:01 AM)Kikibosum Wrote: what to do in this case? They don't answer me today
Keep contacting them until they reply - even If It means shooting off 10+ emails a day.

Be sure to forward the carrier's email with each communication attempt.
I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.

RE: Zalando refund - Catcatdog - 05-15-2023

(04-05-2023, 01:12 PM)Kikibosum Wrote:
(04-05-2023, 11:27 AM)mothered Wrote:
(04-05-2023, 09:01 AM)Kikibosum Wrote: what to do in this case? They don't answer me today
Keep contacting them until they reply - even If It means shooting off 10+ emails a day.

Be sure to forward the carrier's email with each communication attempt.
I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.

Any news? How’s the case going?

RE: Zalando refund - Kikibosum - 05-19-2023

(05-15-2023, 11:33 PM)Catcatdog Wrote:
(04-05-2023, 01:12 PM)Kikibosum Wrote:
(04-05-2023, 11:27 AM)mothered Wrote: Keep contacting them until they reply - even If It means shooting off 10+ emails a day.

Be sure to forward the carrier's email with each communication attempt.
I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.

Any news? How’s the case going?
Hey, this kind of service has a long resolution, so it's still ongoing

RE: Zalando refund - Kikibosum - 05-20-2023

(05-15-2023, 11:33 PM)Catcatdog Wrote:
(04-05-2023, 01:12 PM)Kikibosum Wrote:
(04-05-2023, 11:27 AM)mothered Wrote: Keep contacting them until they reply - even If It means shooting off 10+ emails a day.

Be sure to forward the carrier's email with each communication attempt.
I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.

Any news? How’s the case going?
The company refused mediation yesterday, the game is over. I can still sue them, but that's really dumb. I'm getting experience with my failures!

RE: Zalando refund - Vist157 - 07-01-2023

(05-20-2023, 01:04 PM)Kikibosum Wrote:
(05-15-2023, 11:33 PM)Catcatdog Wrote:
(04-05-2023, 01:12 PM)Kikibosum Wrote: I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.

Any news? How’s the case going?
The company refused mediation yesterday, the game is over. I can still sue them, but that's really dumb. I'm getting experience with my failures!

Hey which country you tried the SE ?

RE: Zalando refund - Kikibosum - 07-05-2023

(07-01-2023, 01:04 AM)Vist157 Wrote:
(05-20-2023, 01:04 PM)Kikibosum Wrote:
(05-15-2023, 11:33 PM)Catcatdog Wrote: Any news? How’s the case going?
The company refused mediation yesterday, the game is over. I can still sue them, but that's really dumb. I'm getting experience with my failures!

Hey which country you tried the SE ?
hey, in France