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+--- Thread: SE method for logitech mouse (/Thread-SE-method-for-logitech-mouse)
RE: SE method for logitech mouse - Injera - 10-31-2022
@mothered transcript between myself and support rep:
"""
9:16 AM
Rep: Good afternoon, _____, let me quickly sort this out for you.
______, to ensure that we are on the right account, may I please have your phone number?
Me: ******** (random phone number)
Rep: Thank you for the phone number. could you please help us with the order number?
Me: on the email I got it's: *******************
Rep: Thank you for the order number.
It appears that our automated systems cancelled your order. Typically, this cancellation occurs when we are unable to verify the information you provided or the information you have on your credit card.
I understand your frustration with the situation so let’s see what we can do to help place a new order for you right away. Does the billing name and address you provided on the order match what your bank has on file for your credit card?
Me: Yes, it should match (I used the privacy card here, so a fake name and billing info. I don't think the rep has any way to verify this?)
Rep: Thank you for the confirmation.Just to confirm, are you using the non US card?
Me: I'm not sure what you mean by non US card
Rep: No need to worry, in this case I request you to use a different payment method to place an order.
Me: It's a visa card based in the US. But yes, I can use a different payment method
Rep: Yes, you can try with other payment.
Me: Is my account verified now? I'm afraid the same cancellation will happen if I reorder now.
Rep: No need to worry, if the order is going to cancel again, we will escalate the issue for you and set this right for you.
Me: It's a long time to wait. I'll try again.Consider that a second cancellation would be the final straw for me at Best Buy. (got a bit carried away here lol)
Rep: No need to worry I will set this right for you.
Was I able to answer all of your questions today?
Me: I will just re-order and hope there are no problems this time. With this, you have verified my account, correct?
Rep: Yes, you are correct.
9:55 am
"""
I'm pretty sure the rep did nothing. I'm a bit worried that they asked me to verify all the information that was fake (name, phone #, billing info) but I don't think they have an easy way to prove that they're fake. Also was confused about the "non US card" question. A privacy.com card should be USA only from their website. I will re-order the mouse and update you.
RE: SE method for logitech mouse - Injera - 11-01-2022
So I ordered again on this account and it was automatically canceled again. Support experience was pretty much the same as the previous time. I'm gonna go ahead and order with my real life details, try to empty box just this one time.
RE: SE method for logitech mouse - mothered - 11-01-2022
(11-01-2022, 05:57 AM)Injera Wrote: So I ordered again on this account and it was automatically canceled again. Support experience was pretty much the same as the previous time.If there's a mismatch with your details, orders will continue to be cancelled.
(11-01-2022, 05:57 AM)Injera Wrote: I'm gonna go ahead and order with my real life details, try to empty box just this one time.I look forward to reading Its progress.
RE: SE method for logitech mouse - Injera - 11-03-2022
(11-01-2022, 11:08 AM)mothered Wrote:(11-01-2022, 05:57 AM)Injera Wrote: So I ordered again on this account and it was automatically canceled again. Support experience was pretty much the same as the previous time.If there's a mismatch with your details, orders will continue to be cancelled.
(11-01-2022, 05:57 AM)Injera Wrote: I'm gonna go ahead and order with my real life details, try to empty box just this one time.I look forward to reading Its progress.
Worked perfectly. The only question they asked was:
"Was the package was open or was it damaged while it was delivered?"
And I responded
"The outer package was not open. The inner package is dirty and did not come sealed shut and was crushed a bit"
They told me to return what I received for a full refund.
Now my question is can I get away with keeping the wireless receiver? Or should I return everything except the mouse and try to buy a separate receiver.
I told them upon opening the package the mouse was missing but didn't elaborate.
RE: SE method for logitech mouse - mothered - 11-04-2022
(11-03-2022, 07:31 PM)Injera Wrote: Worked perfectly. The only question they asked was:Good work with your response and of course, the SE Itself.
"Was the package was open or was it damaged while it was delivered?"
And I responded
"The outer package was not open. The inner package is dirty and did not come sealed shut and was crushed a bit"
(11-03-2022, 07:31 PM)Injera Wrote: They told me to return what I received for a full refund.Why go through the hassle of purchasing a receiver?
Now my question is can I get away with keeping the wireless receiver? Or should I return everything except the mouse and try to buy a separate receiver.
I told them upon opening the package the mouse was missing but didn't elaborate.
Just keep It.
RE: SE method for logitech mouse - Injera - 11-04-2022
(11-04-2022, 01:28 AM)mothered Wrote:My thought process is that since I claimed missing mouse (manufacturer error), it's unlikely that the receiver inside the packaging (it has a specific smaller cardboard packaging within the box) was also missing. But I'm sure their returns checks aren't that thorough to connect the details of chat logs with whats returned in the box.(11-03-2022, 07:31 PM)Injera Wrote: Worked perfectly. The only question they asked was:Good work with your response and of course, the SE Itself.
"Was the package was open or was it damaged while it was delivered?"
And I responded
"The outer package was not open. The inner package is dirty and did not come sealed shut and was crushed a bit"
(11-03-2022, 07:31 PM)Injera Wrote: They told me to return what I received for a full refund.Why go through the hassle of purchasing a receiver?
Now my question is can I get away with keeping the wireless receiver? Or should I return everything except the mouse and try to buy a separate receiver.
I told them upon opening the package the mouse was missing but didn't elaborate.
Just keep It.
RE: SE method for logitech mouse - mothered - 11-04-2022
(11-04-2022, 10:36 AM)Injera Wrote: My thought process is that since I claimed missing mouse (manufacturer error), it's unlikely that the receiver inside the packaging (it has a specific smaller cardboard packaging within the box) was also missing.And very well thought.
Another way of looking at It, Is how can the manufacturer pack the receiver but neglect the mouse - particularly when they're packed In the factory's assembly line as complete units In the same box?
RE: SE method for logitech mouse - Injera - 11-21-2022
(11-04-2022, 11:34 AM)mothered Wrote:All made up stories:(11-04-2022, 10:36 AM)Injera Wrote: My thought process is that since I claimed missing mouse (manufacturer error), it's unlikely that the receiver inside the packaging (it has a specific smaller cardboard packaging within the box) was also missing.And very well thought.
Another way of looking at It, Is how can the manufacturer pack the receiver but neglect the mouse - particularly when they're packed In the factory's assembly line as complete units In the same box?
For the logitech mouse EB approved first time but refund did not hit my original payment method for some reason. I had to contact support 2 more times, finally it seems a rep authorized my refund but we'll see what happens in 48 hrs
Question: How is razer directly from their website with EB method? Plan on doing item 60-63 grams
RE: SE method for logitech mouse - mothered - 11-21-2022
(11-21-2022, 12:00 AM)Injera Wrote: For the logitech mouse EB approved first time but refund did not hit my original payment method for some reason. I had to contact support 2 more times, finally it seems a rep authorized my refund but we'll see what happens in 48 hrsBe sure to keep a record of all communications approving the refund.
(11-21-2022, 12:00 AM)Injera Wrote: How is razer directly from their website with EB method? Plan on doing item 60-63 gramsRazer tend to thoroughly assess claims, hence can be difficult to deal with.
That said, the weight of your Item Is perfectly suited to the EB method, so there shouldn't be any major complications.