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wrong item recieved - Printable Version

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RE: wrong item recieved - stevenadams2323 - 11-15-2022

wtf,

amazon just told me that i need to send the right item back for a return. Some idiot there says my account is udner review and they sent me an email 4 days ago saying this

'Hello,
We are writing to let you know that we received a wrong item instead of the original item, in your return of order # 202-8411039-6431534. We confirmed the item from order # 202-8411039-6431534 was in the box at the time it left our fulfillment center.

We expect and understand the occasional problem with a return. However, there have been repeated problems with returns on your account. We want to bring this to your attention because continued failure to follow our policies may result in you no longer being able to buy on Amazon.co.uk.

If your account is closed, any unused gift card balance will no longer be available.'

WTF do i do now, i was literally told my refund was coming through and im seeing this shit
These fuckers are saying that i returned the wrong item 'item i sent bacl' insteads of the grpahcis card after asking me to return the wrong item recieved.

Are they drunk?


'Biswajit | Customer Service
I am sorry we are unable to issue the refund on this, please reply to buyer-returns@Amazon.co.uk'

RE: wrong item recieved - stevenadams2323 - 11-15-2022

@mothered have u come across this ebfore?
They have just told me customer service cant do anything and the only people who can are the returns team. They said to contact them for further. Should I contact them and tell them the situation as they believe the item was correctly packed

RE: wrong item recieved - mothered - 11-15-2022

(11-15-2022, 12:15 PM)stevenadams2323 Wrote: They have just told me customer service cant do anything and the only people who can are the returns team.
Are they referring to their Internal returns team?

(11-15-2022, 12:15 PM)stevenadams2323 Wrote: they believe the item was correctly packed
What was their exact reply?

RE: wrong item recieved - stevenadams2323 - 11-15-2022

nevermidn, they apologised and refunded me the amount lmfao

RE: wrong item recieved - Roco - 11-15-2022

(11-15-2022, 04:00 PM)stevenadams2323 Wrote: nevermidn, they apologised and refunded me  the amount lmfao
Damn they must have been on some meth lol. But congrats on the win!

RE: wrong item recieved - mothered - 11-16-2022

(11-15-2022, 04:00 PM)stevenadams2323 Wrote: they apologised and refunded me  the amount lmfao
That's what I like to read.

Congrats.

RE: wrong item recieved - hellolife - 05-07-2023

(11-15-2022, 04:00 PM)stevenadams2323 Wrote: nevermidn, they apologised and refunded me  the amount lmfao
  What did you do to get them to reverse their decision.  I'm having the same situation.  Sent wrong item back   and got an email from them like yours "we cannot issue a refund until we have the correct item"  . 

Replied back saying it was in fact correct because it was WIR

But keep getting same copy+paste from the buyer-returns@az email .  blah blah " we cannot issue a refund until we receive the correct item"

Contacted regular support but they said they cannot do anything and to reply to the email from the returns department.  Feels like an endless loop .

RE: wrong item recieved - Tradgickhell - 10-08-2023

(05-07-2023, 08:16 PM)hellolife Wrote:
(11-15-2022, 04:00 PM)stevenadams2323 Wrote: nevermidn, they apologised and refunded me  the amount lmfao
  What did you do to get them to reverse their decision.  I'm having the same situation.  Sent wrong item back   and got an email from them like yours "we cannot issue a refund until we have the correct item"  . 

Replied back saying it was in fact correct because it was WIR

But keep getting same copy+paste from the buyer-returns@az email .  blah blah " we cannot issue a refund until we receive the correct item"

Contacted regular support but they said they cannot do anything and to reply to the email from the returns department.  Feels like an endless loop .

Whatd they end up saying? Any refund?

RE: wrong item recieved - a1khn - 01-04-2024

@stevenadams2323 what did you tell the people for them to reverse their decision?