(09-11-2022, 11:42 AM)mothered Wrote:

(09-11-2022, 11:13 AM)pxl_rip Wrote: can i do this also during the live chat with the support?

Absolutely.

(09-11-2022, 11:13 AM)pxl_rip Wrote: and in addiction usually my parcel from amz.jp from dhl are handled to my doorman service, so in theory i've the excuse that i've to take time to check by contacting the doorman service

Excellent.

It justifies why you took a while to check and reply.

(09-12-2022, 10:41 AM)pxl_rip Wrote: May I ask if its better to contact them via chat instantly after the package is delivered or to wait some hours/days?

(09-12-2022, 10:41 AM)pxl_rip Wrote: I know it may sounds like a stupid question but just to be sure

(09-12-2022, 11:27 AM)mothered Wrote:

(09-12-2022, 10:41 AM)pxl_rip Wrote: May I ask if its better to contact them via chat instantly after the package is delivered or to wait some hours/days?

It's human nature to open the package/box when received, so contact them a little while after the delivery.

(09-12-2022, 10:41 AM)pxl_rip Wrote: I know it may sounds like a stupid question but just to be sure

Not a stupid question at all.

You're certainly doing the right thing by gathering Information prior to the SE.

(09-13-2022, 11:10 AM)pxl_rip Wrote: I'm waiting the delivery for today.
I don't know if the carrier will call me to handle the package but if so it's better to ask to handle directly it to me or to handle it to the doorman?

(09-13-2022, 11:21 AM)mothered Wrote:

(09-13-2022, 11:10 AM)pxl_rip Wrote: I'm waiting the delivery for today.
I don't know if the carrier will call me to handle the package but if so it's better to ask to handle directly it to me or to handle it to the doorman?

Are you EB'ing or DNA'ing It?

(09-13-2022, 11:24 AM)pxl_rip Wrote: As we stated before the watch weights 106 gr so i thought to EB

(09-13-2022, 11:24 AM)pxl_rip Wrote: I don't know if the carrier will call me to handle the package but if so it's better to ask to handle directly it to me or to handle it to the doorman?

(09-13-2022, 12:23 PM)mothered Wrote:

(09-13-2022, 11:24 AM)pxl_rip Wrote: As we stated before the watch weights 106 gr so i thought to EB

I'm aware of what was stated, but may I ask why you're questioning this when It has no relevance to the EB/missing Item method?

(09-13-2022, 11:24 AM)pxl_rip Wrote: I don't know if the carrier will call me to handle the package but if so it's better to ask to handle directly it to me or to handle it to the doorman?

(09-13-2022, 12:27 PM)pxl_rip Wrote: i'm so sorry, i just realized after your answer that the person who receive the shipping is irrelevant for the EB method

(09-13-2022, 12:38 PM)mothered Wrote:

(09-13-2022, 12:27 PM)pxl_rip Wrote: i'm so sorry, i just realized after your answer that the person who receive the shipping is irrelevant for the EB method

All good, no problem at all.

Keep us Informed as details come to hand.

(09-13-2022, 07:03 PM)pxl_rip Wrote:

(09-13-2022, 12:38 PM)mothered Wrote:

(09-13-2022, 12:27 PM)pxl_rip Wrote: i'm so sorry, i just realized after your answer that the person who receive the shipping is irrelevant for the EB method

All good, no problem at all.

Keep us Informed as details come to hand.

so it was delivered to the doorman. but i have to wait the live chat to open because of the different time zones