(08-27-2022, 09:49 PM)Tedness Wrote:

(08-27-2022, 12:10 PM)mothered Wrote: Congrats.

Was It smooth sailing from start to finish?

Thank you @mothered.

It was easier than ray-ban. After receiving the delivery I sent them email with a pic for EB. Next day they replied with asking refund or replacement. After that I just had to wait for 4 days for refund to be credited in my account.

(08-28-2022, 11:18 PM)h4mm3rsy Wrote: Does EB mean nothing inside the delivery package or nothing inside the product package?

(08-29-2022, 04:40 PM)h4mm3rsy Wrote:

(08-29-2022, 02:25 AM)mothered Wrote:

(08-28-2022, 11:18 PM)h4mm3rsy Wrote: Does EB mean nothing inside the delivery package or nothing inside the product package?

EB = Empty Box, which Is self-explanatory.

The box was empty.

Thanks for the quick reply!
Just for clarification, the empty "box" means the delivery package box?
Not the actual sunglasses box right?
Because there will be two boxes, the package box with the shipping label and the box around the sunglasses itself.
Thanks for all the help guys!

(08-29-2022, 04:40 PM)h4mm3rsy Wrote: Just for clarification, the empty "box" means the delivery package box?
Not the actual sunglasses box right?
Because there will be two boxes, the package box with the shipping label and the box around the sunglasses itself.

(08-12-2022, 07:48 AM)Ordnael92 Wrote: Over 200€ worth in sunglasses delivered on the 9th.
I immediately went into chat and claimed EB: I was asked whether I wanted refund or replacement and to send some pics to an email.
The next morning I got a weird automated email detailing how I was to send an unknown something back, and at my own expense too. In the same email, though, the return status showed up as "Finalized".
I was getting ready to contact Oakley via chat again when I got a 2nd email, this time by the same agent I had first talked to via chat, telling me the refurn had been processed. No mention of a return whatsoever.
I told myself to wait and see without contacting them about it, and I was right: close to midnight I got an automated email saying that my return had been "Approved / refunded" and, right after, I got some from Klarna telling my payments to Oakley had been suspended and refunded.
I already have my money back this morning 

Long story short: it looks like many companies (Oakley, Ray Ban, even Meta) process refunds as if they were returns, even though there's nothing to return.
So don't get worried when you see the word "return" appear in some email: most of the times it's automated and they don't really expect you sending anything back to them.

(01-02-2023, 10:40 AM)Ceenothing Wrote:

(08-12-2022, 07:48 AM)Ordnael92 Wrote: Over 200€ worth in sunglasses delivered on the 9th.
I immediately went into chat and claimed EB: I was asked whether I wanted refund or replacement and to send some pics to an email.
The next morning I got a weird automated email detailing how I was to send an unknown something back, and at my own expense too. In the same email, though, the return status showed up as "Finalized".
I was getting ready to contact Oakley via chat again when I got a 2nd email, this time by the same agent I had first talked to via chat, telling me the refurn had been processed. No mention of a return whatsoever.
I told myself to wait and see without contacting them about it, and I was right: close to midnight I got an automated email saying that my return had been "Approved / refunded" and, right after, I got some from Klarna telling my payments to Oakley had been suspended and refunded.
I already have my money back this morning 

Long story short: it looks like many companies (Oakley, Ray Ban, even Meta) process refunds as if they were returns, even though there's nothing to return.
So don't get worried when you see the word "return" appear in some email: most of the times it's automated and they don't really expect you sending anything back to them.

What was the $ amount you eb for each company?  That way we have a reference to work with . Thanks!