(07-30-2022, 05:28 AM)AmazonianDNARace Wrote:

(07-29-2022, 02:34 AM)mothered Wrote:

(07-28-2022, 08:14 PM)AmazonianDNARace Wrote: Ended up reaching out through chat as it’s been a day to get the ball rolling.

I didn’t expect much and would wait 2 days but at this price amount, it seemed fine that I would be concerned about my shipment now.

Was told since it’s a high price order, they need to transfer me. Then was told to give the carrier another day to deliver and if I haven’t gotten it by then, to reach back out. I also noticed that the bot gave me an option to refund one of them but then told me to wait 48 hours to see as well.

Not sure if that’s a good or bad sign, but I’ll keep the thread updated with what happens.

Your claim would've updated to the 48 hour wait, which the bot then referenced the details, so It's fine.

I shall periodically check back for the latest developments.

I was able to get 1 of them refunded through the bot but it marked the whole order as returned. I reached out to a few agents via chat to rectify the refund and they immediately disconnected and said to file a dispute or talk to the carrier.

After the 3rd rep, I got one to not disconnect and stay on line with me and I complained about how there was supposed to be ID, how someone else apparently signed for it (I let them offer up the signature which I refute being me), and how it’s not my responsibility to call FedEx when I ordered from Walmart and didn’t get my shipment. Also said I didn’t want to file a dispute as I’m a good Walmart customer.

They maintain that if there is no signature then Walmart would deal with it but since there is, FedEx has to be contacted. They say it’s like this because I said that this happened in error (which I refuted).

After asking to get escalated they offered to have their team reach out to the carrier and respond within 24hrs. He also mentioned that I wasn’t supposed to get the first refund since there was a signature.

Sorry for the word jumble

Any ideas on what to expect going forward?

(07-30-2022, 06:05 AM)nne Wrote:

(07-30-2022, 05:28 AM)AmazonianDNARace Wrote:

(07-29-2022, 02:34 AM)mothered Wrote: Your claim would've updated to the 48 hour wait, which the bot then referenced the details, so It's fine.

I shall periodically check back for the latest developments.

I was able to get 1 of them refunded through the bot but it marked the whole order as returned. I reached out to a few agents via chat to rectify the refund and they immediately disconnected and said to file a dispute or talk to the carrier.

After the 3rd rep, I got one to not disconnect and stay on line with me and I complained about how there was supposed to be ID, how someone else apparently signed for it (I let them offer up the signature which I refute being me), and how it’s not my responsibility to call FedEx when I ordered from Walmart and didn’t get my shipment. Also said I didn’t want to file a dispute as I’m a good Walmart customer.

They maintain that if there is no signature then Walmart would deal with it but since there is, FedEx has to be contacted. They say it’s like this because I said that this happened in error (which I refuted).

After asking to get escalated they offered to have their team reach out to the carrier and respond within 24hrs. He also mentioned that I wasn’t supposed to get the first refund since there was a signature.

Sorry for the word jumble

Any ideas on what to expect going forward?

Same here. Since there was a signature they couldn’t release funds. It’s crazy. They couldn’t even give me the drivers forged signature so I could verify it wasn’t mine. I ended up filing a claim with my bank and they said they’ll get back to me within 10 days.

(07-30-2022, 05:28 AM)AmazonianDNARace Wrote: how it’s not my responsibility to call FedEx when I ordered from Walmart
They maintain that if there is no signature then Walmart would deal with it but since there is, FedEx has to be contacted.

After asking to get escalated they offered to have their team reach out to the carrier and respond within 24hrs.

(07-30-2022, 05:28 AM)AmazonianDNARace Wrote: Any ideas on what to expect going forward?

(07-31-2022, 04:18 AM)AmazonianDNARace Wrote: After yesterday I reached back and they are contradicting themselves and saying there’s no one to escalate to. Meaning that no one will get back to me regarding reaching out to FedEx.

Quote:After asking to get escalated they offered to have their team reach out to the carrier

(07-31-2022, 04:18 AM)AmazonianDNARace Wrote: Rep after rep they are claiming that with signature, they cannot refund and refuse to escalate.

(07-31-2022, 04:18 AM)AmazonianDNARace Wrote: I’m thinking there’s a few ways to go about it.
1. File the PayPal dispute and mention how things aren’t lining up. The issue is this approach is that I don’t want to lose the ability to return my order by getting my account closed, or have the dispute take longer than the return period.
2. Return to Walmart and try to get the bot again with another order.
3. Give up on Walmart altogether, return and try the item at either Best Buy, microcenter, or amazon.

(07-31-2022, 04:18 AM)AmazonianDNARace Wrote: Appreciate you reading through all of that!

(07-31-2022, 04:47 AM)mothered Wrote:

(07-31-2022, 04:18 AM)AmazonianDNARace Wrote: After yesterday I reached back and they are contradicting themselves and saying there’s no one to escalate to. Meaning that no one will get back to me regarding reaching out to FedEx.

Do you have a record of their conversation below?

Quote:After asking to get escalated they offered to have their team reach out to the carrier

(07-31-2022, 04:18 AM)AmazonianDNARace Wrote: Rep after rep they are claiming that with signature, they cannot refund and refuse to escalate.

That's the biggest load of nonsense.

The purpose of an escalation, Is to have the claim reviewed by a senior member In an Impartial/unbiased fashion. There are no specific requirements for which It can/cannot be escalated, hence you can request It based on any grounds you see fit.

"Demand" the escalation - you're well within your rights to do so. Email every department and get In contact by phone, and do not terminate the call until they attend to your needs.

(07-31-2022, 04:18 AM)AmazonianDNARace Wrote: I’m thinking there’s a few ways to go about it.
1. File the PayPal dispute and mention how things aren’t lining up. The issue is this approach is that I don’t want to lose the ability to return my order by getting my account closed, or have the dispute take longer than the return period.
2. Return to Walmart and try to get the bot again with another order.
3. Give up on Walmart altogether, return and try the item at either Best Buy, microcenter, or amazon.

Let's first see what happens with Walmart.

(07-31-2022, 04:18 AM)AmazonianDNARace Wrote: Appreciate you reading through all of that!

You're most welcome.

(07-31-2022, 05:09 AM)AmazonianDNARace Wrote: Unfortunately very frustrating. I’ve kept on them and insisted to be escalated. They said that since I have reached out and they’ve exhausted all options, he’s placed a note on my account and closed the case, saying that no one will respond to this issue further. I’ve kept persisting and now they will not talk about it at all.

(07-31-2022, 05:09 AM)AmazonianDNARace Wrote: Should I go forward with PayPal dispute or bail?

(07-31-2022, 05:18 AM)mothered Wrote:

(07-31-2022, 05:09 AM)AmazonianDNARace Wrote: Unfortunately very frustrating. I’ve kept on them and insisted to be escalated. They said that since I have reached out and they’ve exhausted all options, he’s placed a note on my account and closed the case, saying that no one will respond to this issue further. I’ve kept persisting and now they will not talk about it at all.

I fully understand your position, and the reason why you don't want to pursue It.

Personally, I'd keep pushing them - If need be, everyday for months, but that's just me.

(07-31-2022, 05:09 AM)AmazonianDNARace Wrote: Should I go forward with PayPal dispute or bail?

PayPal tends to side with the seller based on tracking confirmation.

Can you hit a chargeback via your bank?

(07-31-2022, 05:23 AM)AmazonianDNARace Wrote: I did pay for it with my apple card through PayPal but I assume they would want me to go through PayPal first or risk my account being closed. Is this right or does PayPal not mind charge backs?

(07-31-2022, 05:23 AM)AmazonianDNARace Wrote: I see that it lets me do return as incorrect item received/damaged/etc. Is sending back a different monitor in store risky?

(07-31-2022, 10:39 AM)mothered Wrote:

(07-31-2022, 05:23 AM)AmazonianDNARace Wrote: I did pay for it with my apple card through PayPal but I assume they would want me to go through PayPal first or risk my account being closed. Is this right or does PayPal not mind charge backs?

It's not whether or not PayPal agrees with chargebacks, but rather It's your right as a consumer to file It If you feel the need to do so.

(07-31-2022, 05:23 AM)AmazonianDNARace Wrote: I see that it lets me do return as incorrect item received/damaged/etc. Is sending back a different monitor in store risky?

Given It's sent back as an Incorrect or damaged unit, It will give them reason to check the return.